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Supervisory Environmental Engineer
Architect of the Capitol
Washington, DC
- $143,913 to $187,093 USD / year
The Architect of the Capitol is seeking a highly qualified and experienced Supervisory Environmental Engineer to serve within the Office of Safety and Code Compliance, Environmental…
Added 1 min ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers the opportunity to drive…
Added 1 min ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Boise, ID
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 1 min ago
Senior RAM Quality Engineer
Micron Technology, Inc.
Boise, ID
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate…
Added 1 min ago
Software Engineer, Systems ML
Meta
Boise, ID
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
Added 1 min ago
Full Stack AI Engineer
Micron Technology, Inc.
Boise, ID
We are seeking an AI-Centric Full Stack Software Engineer to design, build, and support modern software solutions with a strong focus on AI-enabled applications and intelligent automation.…
Added 1 min ago
Packet and Voice Engineer
Zayo
Boise, ID
…buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves…
Added 1 min ago
Computational Fluid Dynamics Engineer-Semiconductor
Jacobs
Boise, ID
Jacobs Facility Modeling & Analytics (FMA) Group is looking for a CFD Engineer with expertise in applying computational fluid dynamics (CFD) tools to thermal/airflow design and analysis of…
Added 1 min ago
Senior Data Engineer
Highmark Health
Boise, ID
Design, develop, and maintain robust data processes and solutions to ensure the efficient movement and transformation of data across multiple systems
Added 1 min ago
Senior Cybersecurity Architect (Cloud)
Amentum
Boise, ID
Engineer and administer cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage,…
Added 1 min ago
Solutions Architect - Nutanix Database Service
Nutanix
Boise, ID
Experience: 5+ years of experience in a customer-facing pre-sales technical role (Solutions Architect, Systems Engineer, or Database Specialist Architect) within an enterprise software,…
Added 7 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers the opportunity to drive…
Added 7 mins ago
Project Controls Engineer 3/4 (Project Controls 3/4)
Los Alamos National Laboratory
Los Alamos, NM
…on unusually significant, unique or complex issues, provides solutions that are highly creative and where analysis of situations or data requires an evaluation of intangibles. Has impact on…
Added 7 mins ago
R&D Engineer 1/2
Los Alamos National Laboratory
Los Alamos, NM
Education/Experience Requirements for the R&D Engineer 1: Position requires a Bachelor's Degree in Engineering from an accredited institution related to the occupation combined with 2 years…
Added 7 mins ago
Systems Engineer - Hardware/Software Integration
Trinzic
Albuquerque, NM
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 7 mins ago
Sr. Web & Mobile Developer & DevOps (REMOTE)
Koniag Government Services
Albuquerque, NM
Microsoft certifications (e.g., Azure DevOps Engineer Expert, Azure Developer Associate).
Added 7 mins ago
Sr. AI Technical Lead & Data Developer (REMOTE)
Koniag Government Services
Albuquerque, NM
Build and deploy practical AI/ML solutions using Python, leveraging Azure Cognitive Services, OpenAI API, or open-source frameworks.
Added 7 mins ago
Senior/Principal R&D Mechanical Engineer - Interconnect Component Design, Onsite
Sandia National Laboratories
Albuquerque, NM
…Technologies Department is seeking a highly motivated R&D Mechanical Engineer to serve as a Component Engineer on a diverse and passionate team committed to excellence and mission impact.…
Added 7 mins ago
Sr. Web/Mobile Developer (REMOTE)
Koniag Government Services
Albuquerque, NM
…cross-platform mobile experiences. We are looking for a senior-level engineer who can seamlessly span across the front-end user experience and middle-tier application logic. Operating…
Added 7 mins ago
Senior/Principal R&D Electrical Engineer - Interconnects & Component Engineering, Onsite
Sandia National Laboratories
Albuquerque, NM
This role is well suited for a strong electrical engineer who can apply sound engineering fundamentals to translate system and customer requirements into practical, reliable design…
Added 7 mins ago
Early-Career Software Systems Engineer - Data Integration Framework, Hybrid
Sandia National Laboratories
Albuquerque, NM
…Engineering System's group is seeking a motivated Software Systems Engineer to join the Design and Development Solutions team in analyzing, designing, developing, and deploying innovative…
Added 7 mins ago
Postdoctoral Appointee, Onsite
Sandia National Laboratories
Albuquerque, NM
This postdoctoral appointment is an opportunity to continue an engineer/scientist's early career growth.
Added 7 mins ago
Intern, R&D Graduate Summer - Materials Mechanics & Tribology, Onsite
Sandia National Laboratories
Albuquerque, NM
…on developing creative advanced materials characterization solutions through inter-disciplinary research that couples materials science, high-throughput materials testing and…
Added 7 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Santa Fe, NM
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 7 mins ago
Software Engineer, Systems ML
Meta
Santa Fe, NM
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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