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Senior Manager, Electrical Engineering
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Electrical Engineering is responsible for leading enterprise electrical safety and reliability programs across Walmart, Sam’s Club, and Supply Chain facilities. This…
Added 34 mins ago
Senior Contract Software Engineer (Data & Platform)
Nimble
Remote, United States
We're looking for a senior contractor to help tackle some of our most challenging data and platform problems. You'll work directly with our engineering team on high-impact projects with…
Added 38 mins ago
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Water/Wastewater Engineer
GPAC
Denver, CO
- $90,000 to $150,000 USD / year
Clear Growth Path: From Engineer → Project Manager → Technical Lead → Partner – we map it out with you.
Added 38 mins ago
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Civil Engineer (PE or EIT)
GPAC
Denver, CO
- $100,000 to $150,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 41 mins ago
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Civil Engineer - Wichita, KS
GPAC
Wichita, KS
- $80,000 to $150,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 42 mins ago
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Civil Engineer (PE or EIT)
GPAC
Columbia, SC
- $100,000 to $150,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 42 mins ago
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5+ Year Land Development Engineer - O'Fallon, MO
GPAC
O Fallon, MO
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 42 mins ago
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5+ Year Land Development Engineer (PE) - Blue Springs, MO
GPAC
Blue Springs, MO
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 42 mins ago
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5+ Year Land Development PE - Columbia, MO
GPAC
Columbia, MO
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 43 mins ago
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5+ Year Land Development Project Engineer - Lawrence, KS
GPAC
Lawrence, KS
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 43 mins ago
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5+ Year Land Development Engineer - Kansas City, KS
GPAC
Kansas City, KS
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 43 mins ago
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5+ Year Land Development PE - Manhattan, KS
GPAC
Manhattan, KS
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 43 mins ago
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5+ Year Land Development PE - Joplin, MO
GPAC
Joplin, MO
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 44 mins ago
G
5+ Year Land Development PE - Wichita, KS
GPAC
Wichita, KS
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 45 mins ago
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Professional Civil Engineer
GPAC
Little Rock, AR
- $100,000 to $150,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 45 mins ago
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8+ year senior level Land Dev PE - Springfield, MO
GPAC
Springfield, MO
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 46 mins ago
Senior Data & Communications Systems Engineer
Peraton Inc
Stennis Space Center, MS
Added 46 mins ago
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8+ year senior level Land Dev PE - Seymour, IN
GPAC
Seymour, IN
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 46 mins ago
G
Civil Engineer-PE - Jefferson City, MO
GPAC
Jefferson City, MO
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 46 mins ago
G
8+ year senior level Land Dev PE - Jefferson City, MO
GPAC
Jefferson City, MO
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 46 mins ago
G
8+ year senior level Land Dev PE - Joplin, MO
GPAC
Joplin, MO
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 46 mins ago
UO
Senior Systems Engineering / Deputy Project Systems Engineer
University of Colorado Denver
Boulder, CO
- $120,416 to $189,585 USD / year
As the Deputy Project Systems Engineer, you will work closely with the Lead Project Systems Engineer and payload teams to implement high-heritage LASP payload systems in a rapid concurrent…
Added 46 mins ago
UO
Senior FPGA Development Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Laboratory for Atmospheric and Space Physics (LASP) is seeking an FPGA Design Engineer IV to serve as a senior technical leader for flight digital logic used in spaceflight science…
Added 47 mins ago
Senior Integration Engineer - M&A
BKF
Remote, United States
The Senior M&A Technology Integration Engineer is the technical lead for integrating acquired companies into BKF’s technology environment. Working with the Lead, M&A Technology Integration,…
Added 47 mins ago
Senior Integration Engineer - M&A
BKF
Remote, United States
The Senior M&A Technology Integration Engineer is the technical lead for integrating acquired companies into BKF’s technology environment. Working with the Lead, M&A Technology Integration,…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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