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CO
Community Services Program Coordinator
City of Rohnert Park
Rohnert Park, CA
- $29.31 to $35.63 USD / hour
…provides direction and oversite for one or more recreation program; coordinates programs which may include: youth programs, aquatics, youth and adult sports, summer programs, special…
Added just now
DA
Senior Lead Electrical Engineer, Mission Critical
DLB Associates
Remote, United States
- $160,000 to $230,000 USD / year
Support adoption of emerging technologies - including advanced analytics, data visualization tools, and digital construction management platforms - to strengthen readiness, quality…
Added just now
DA
Senior Lead Electrical Engineer, Datacenter
DLB Associates
Remote, United States
- $160,000 to $230,000 USD / year
Support adoption of emerging technologies - including advanced analytics, data visualization tools, and digital construction management platforms - to strengthen readiness, quality…
Added just now
DA
Lead Electrical Engineer, Mission Critical
DLB Associates
Remote, United States
- $138,000 to $184,000 USD / year
Support adoption of emerging technologies - including advanced analytics, data visualization tools, and digital construction management platforms - to strengthen readiness, quality…
Added just now
DA
Lead Electrical Engineer, Datacenter
DLB Associates
Remote, United States
- $138,000 to $184,000 USD / year
Support adoption of emerging technologies - including advanced analytics, data visualization tools, and digital construction management platforms - to strengthen readiness, quality…
Added just now
Project Manager Engineering II
Freeport McMoRan
Safford, AZ
In this role, you support senior project managers in the planning and execution of major capital projects of significant scale, complexity, and business impact.
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Integrated Marketing Designer
Founders Federal Credit Union
Lancaster, SC
…technical expertise, analytical capabilities and exceptional project management…
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Project Engineer III
3MD Inc.
Redmond, WA
The Project Engineer III is responsible for driving the successful design, integration, and delivery of complex engineering projects across their full lifecycle. This role blends technical…
Added 1 min ago
H
Senior Director Program Management
Honeywell
Rosemont, IL
- $213,000 to $266,000 USD / year
10+ years of experience in Program management, process development, or related area
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Testing Engineer Military Engines
Rolls-Royce
United States
20% cubical workplace (project planning and management, data analysis, coordination of assignment, etc.)
Added 2 mins ago
Systems and Tools Manager
DigiCert
Remote, United States
Employee Assistance Program with 24/7confidential support for employees and families
Added 2 mins ago
ZT
2027 Summer Internship (US) - Digital Marketing Projects
Zebra Technologies Corporation
Lincolnshire, IL · Holtsville, NY
- $25.5 to $32 USD / hour
This summer intern will support new and ongoing zebra.com projects by monitoring current progress and insights as well as support any needs for future project iterations, primarily around…
Added 2 mins ago
Portfolio & Program Management Director
Vertex Pharmaceuticals Inc (US)
Boston, MA
Typically requires significant experience in portfolio and program management within drug discovery and/or early development, including leadership of cross-functional teams and complex…
Added 2 mins ago
TU
GME/UME Education Program Coordinator
The University Of Nebraska Medical Center
Omaha, NE
- $23.17 to $34.76 USD / hour
Increasingly responsible administrative support and/or educator experience to include some program/project coordination experience.
Added 3 mins ago
Service Desk Operations Manager
Milestone Technologies, Inc.
San Francisco, CA, CA
Our ideal candidate will have a broad skill set including strong relationship management and negotiations skills, people leadership and development, analytical horsepower, excellent…
Added 3 mins ago
GI
Public Health Analyst II
Goldbelt, Inc.
Remote, United States
- $90,000 to $110,000 USD / year
Minimum of 2 years of experience supporting project management, preferably within public health, healthcare, or public health program operations.
Added 3 mins ago
Regional Manager - LA Region
The John Stewart Company
Los Angeles, CA
The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the…
Added 3 mins ago
Launch Manufacturing Engineer
Ford
Dearborn, MI · Wayne, MI · Dearborn · Wayne
Strong project management skills and a results-oriented mindset.
Added 3 mins ago
Manufacturing Engineer- General Assembly
Ford
Dearborn, MI · Dearborn
Support coordination of Program Cost Study responses and work with cross functional teams within the organization to ensure aligned results
Added 3 mins ago
Office Management/Staff Officer Support – Skill Level 4
CEdge Inc
Denver, CO
· Collaboratively with site mission partners, their visitor program managers, and the site DV Support team regarding day-to-day visitors, strategic planning and outlook for visitors or…
Added 4 mins ago
Sales Internship - Summer 2027
UFP Technologies
Dover, NH
Mentorship: Work closely with a dedicated mentor who will provide guidance, feedback, and support throughout the internship
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CWE Specialist
Bechtel Corporation
Clay, NY
Support the development and implementation of role competency frameworks for Field Engineers, Field Superintendents, and other project-based construction staff professionals, partnering…
Added 4 mins ago
Project Controls Manager
Bechtel Corporation
United States
· Provides leadership in terms of integrating the risk management process with other key project procedures (e.g., Change Management, Forecasting, Cost, Trends, and Claims and support…
Added 4 mins ago
DO
Environmental Scientist
Department of Fish and Wildlife
United States
- $4,551 to $9,787 USD / month
…assessing the status of California's groundfish stocks which support some of the State's largest and most valuable marine fisheries. Assist in supporting state and federal management…
Added 4 mins ago
PE
Member Elections Analyst
Public Employees Retirement System
CA
- $6,031 to $7,547 USD / month
The Employer Account Management Division (EAMD) oversees and manages the day-to-day retirement operations of membership, payroll, and compensation review. We are committed to providing…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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