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Home Health Registered Nurse
CenterWell
Christiansburg, VA
As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
Added just now
Home Health Physical Therapist
CenterWell
Christiansburg, VA
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
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Home Health Medical Social Worker
CenterWell
Hickory, NC
The Medical Social Worker, reporting to the Clinical Manager, participates in the interdisciplinary care provided to home health patients. You will function to evaluate and develop a plan…
Added just now
Social Worker I
Scott County
Shakopee, MN
…assists in social work services in a specialized area of a program including assessment, guidance, and referral of clients seeking assistance. Develops and implements individualized…
Added 1 min ago
PC
Executive Chef / Kitchen Manager
PF Changs
Miami, FL
- $70,000 to $85,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 1 min ago
PC
Restaurant Manager
PF Changs
North Miami Beach, FL
- $60,000 to $75,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 1 min ago
PC
Restaurant Manager
PF Changs
Sunrise, FL
- $60,000 to $75,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 1 min ago
PC
Restaurant General Manager
PF Changs
Lexington, KY
- $85,000 to $105,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 1 min ago
W
CDL Truck Driver
WM
Sonora, CA
- $31.36 USD / hour
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 1 min ago
GO
Retail Store Manager In Training
Goodwill of Central & Northern Arizona
United States
- $70,000 USD / year
…for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations,…
Added 1 min ago
Caregiver Program Coordinator
Center for Better Aging
United States
Position Title: Caregiver Program Coordinator
Added 1 min ago
Registered Nurse (RN) - Dialysis - PRN | Sussex Rehab
PAM Health Rehabilitation Hospital of Sussex
Milford, DE
Under the direction of the Chief Nursing Officer/Director of Nursing, Nurse Manager or Charge Nurse, the Dialysis Registered Nurse is responsible for utilizing the nursing process while…
Added 1 min ago
Registered Nurse (RN) - FT Nights | Sussex Rehab
PAM Health Rehabilitation Hospital of Sussex
Milford, DE
Under the direction of the Chief Nursing Officer/Director of Nursing, Nurse Manager or Charge Nurse, the Registered Nurse (RN) is responsible for utilizing the nursing process while…
Added 1 min ago
Registered Nurse (RN) - PRN Days | Sussex Rehab
PAM Health Rehabilitation Hospital of Sussex
Milford, DE
Under the direction of the Chief Nursing Officer/Director of Nursing, Nurse Manager or Charge Nurse, the Registered Nurse (RN) is responsible for utilizing the nursing process while…
Added 1 min ago
Registered Nurse (RN) - FT Nights | Tavares Rehab
PAM Health Rehabilitation Hospital of Tavares
Tavares, FL
Under the direction of the Chief Nursing Officer/Director of Nursing, Nurse Manager or Charge Nurse, the Registered Nurse (RN) is responsible for utilizing the nursing process while…
Added 1 min ago
Case Manager - PRN Days | Orange City Rehab
PAM Health Rehabilitation Hospital of Orange City
Orange City, FL
The Case Manager is responsible for the interdisciplinary coordination of care for a designated patient population. The Case Manager performs reviews of all inpatient admission records to…
Added 1 min ago
Clinical Navigator - FT Weekends | Orange City Rehab
PAM Health Rehabilitation Hospital of Orange City
Orange City, FL
…business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion.…
Added 1 min ago
GTM Process & Automation Manager
ShipBob, Inc.
Remote, United States
ShipBob is looking for a GTM Process & Automation Manager to improve the design of our North American sales processes and optimize the systems that support them. You'll decide what those…
Added 1 min ago
CT
Claims Processing Specialist PRC (CS-50002)
CONFEDERATED TRIBES OF THE COLVILLE RESERVATION
Nespelem, WA
- $22.42 to $27.3 USD / hour
…processing of claims submitted to the Purchased/Referred Care (PRC) program. This role involves verifying patient eligibility, ensuring compliance with federal PRC regulations, coordinating…
Added 1 min ago
A
Anthropologie Assistant Department Manager
Anthropologie
Wayzata, MN
- From $20.21 USD / hour
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the…
Added 1 min ago
EH
Registered Nurse Manager
Ernest Health
Denver, CO
- $47 to $56 USD / hour
We are seeking a Nurse Manager to join our team of passionate patient caregivers!
Added 2 mins ago
Delivery Driver
TriMark USA
Pittsburgh, PA
Added 2 mins ago
Director, Field Service Execution
TriMark USA
Tampa, FL · Atlanta, GA · Orlando, FL
Use performance data, manager observations, field visits, and customer feedback to identify skill gaps and create targeted development plans.
Added 2 mins ago
CO
Human Resources Coordinator - Training and Development
City of San Luis
San Luis, AZ
- $21.84 USD / hour
Under general supervision, performs various professional, technical, and analytical duties in support of the City’s Human Resources Department’s Training & Development program.
Added 2 mins ago
Housekeeping Supervisor
Courtyard Noblesville
Noblesville, IN
Document and resolve issues with discrepant rooms with Housekeeping Manager or Front Desk

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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