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Added 1 min ago
Data Governance Manager
The Howard University
United States
Bachelor’s degree in Information Systems, Business Analytics, Higher Education Administration, or a related field, with at least five (5) years of relevant data management, data governance,…
Added 1 min ago
Cloud Engineer
The Howard University
United States
Bachelor’s degree in information technology, Information Systems, Engineering, Cybersecurity, or a related field, with at least five (5) years of relevant technology experience, including…
Added 1 min ago
Senior Data Engineer
The Howard University
United States
The Senior Data Engineer is responsible for designing, developing, and maintaining scalable data infrastructure that supports institutional analytics, reporting, data science, and strategic…
Added 4 mins ago
Senior Solutions Engineer
Dossier
Remote, United States
Dossier is the competency management platform built only for healthcare. For 25 years we have helped health systems turn evidence-based practice into measurable improvement across nursing,…
Added 11 mins ago
J
Principal Resource Adequacy Planning Engineer
Jobgether
Remote, United States
- $175,325 to $199,225 USD / year
…partner is looking for a Principal Resource Adequacy Planning Engineer based in the United…
Added 13 mins ago
Space Lasers Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
As a SpaceX optical engineer, you will be responsible for free-space optical system design, validation, and operation. You will shape the future of laser communication systems and directly…
Added 13 mins ago
Optical Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
As a SpaceX optical engineer, you will be responsible for free-space optical system design, validation, and operation. You will shape the future of laser communication systems and directly…
Added 13 mins ago
Principal DFT Engineer
SiTime Corporation
United States
…decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy,…
Added 17 mins ago
NG
2027 Electrical Engineer Intern- Gilbert AZ
Northrop Grumman
Gilbert, AZ
- $21.5 to $48 USD / hour
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our…
Added 17 mins ago
Systems Engineer: Electrical - Level 1 or 2 (AHT)
Northrop Grumman
Chandler, AZ
Northrop Grumman Space Systems is seeking a Systems Engineer – Level 1 or Level 2 with a focus on Electrical Systems, located in Chandler, Arizona.
Added 18 mins ago
Senior Quality Systems Specialist
Medtronic
Tempe, AZ
…growth and cross-functional collaboration as we work together to engineer the…
Added 18 mins ago
Senior Principal RF Engineer
RTX Corporation
tucson, AZ
The Advanced Effector Guidance Systems Team is searching for a Senior Principal Electrical Systems Engineer with experience in developing RF subsystems, Radars or RF seekers. The role of…
Added 18 mins ago
RF Data Link Engineer II
RTX Corporation
tucson, AZ
The Advanced Effector Guidance Systems team is currently searching for Electrical Engineers who have experience designing wireless communication and data links. This role includes design…
Added 18 mins ago
Navigation/IMU Engineer II
RTX Corporation
tucson, AZ
The Advanced Effector Guidance Systems (AEGS) Department is searching for a Navigation/IMU engineer with which will work with the experienced Navigation/IMU engineers in support of…
Added 18 mins ago
Principal RF Data Link Engineer
RTX Corporation
tucson, AZ
The Advanced Effector Guidance Systems is currently searching for Electrical Engineers who have experience designing wireless communication and data links. This position focuses on…
Added 18 mins ago
Principal Radar / RF Electrical Subsystems Engineer
RTX Corporation
tucson, AZ
The Advanced Effectors Guidance Systems department is seeking a Principal Radar / RF-focused Electrical Subsystems Engineer with deep experience in RF subsystem design, radar development,…
Added 18 mins ago
Principal Navigation/IMU Engineer
RTX Corporation
tucson, AZ
The Advanced Effector Guidance Systems (AEGS) Department is searching for a Senior Navigation/IMU Engineer with which will work with the experienced Navigation/IMU engineers in support of…
Added 18 mins ago
Sr. Principal Radar / RF Electrical Subsystems Engineer
RTX Corporation
tucson, AZ
The Advanced Effectors Guidance Systems department is seeking a Sr Principal Radar / RF-focused Electrical Subsystems Engineer with deep experience in RF subsystem design, radar…
Added 18 mins ago
Principal GPS Subsystem Engineer
RTX Corporation
tucson, AZ
The Guidance Electronics Team provides Electrical Systems Engineering to develop Guidance Electronics solutions for products across the Raytheon Missiles and Defense (RMD) portfolio. Our…
Added 18 mins ago
Senior GPS Subsystems Engineer
RTX Corporation
tucson, AZ
The Guidance Electronics Team provides Electrical Systems Engineering to develop Guidance Electronics solutions for products across the Raytheon Missiles and Defense (RMD) portfolio. Our…
Added 18 mins ago
Senior Low Observable Materials Engineer
RTX Corporation
tucson, AZ
…development, production, and maintenance of Low Observable (LO) weapon systems. You will be working on cutting-edge projects, developing next-generation materials, and integrating advanced…
Added 18 mins ago
Low Observable (RCS) design, Analysis, and Test Engineer
RTX Corporation
tucson, AZ
…development, production, and maintenance of Low Observable (LO) weapon systems. You will be working on cutting-edge projects, developing next-generation materials, and integrating advanced…
Added 18 mins ago
Senior Principal Low Observable Design & Analysis Engineer
RTX Corporation
tucson, AZ
…development, production, and maintenance of Low Observable (LO) weapon systems. You will be working on cutting-edge projects, developing next-generation materials, and integrating advanced…
Added 18 mins ago
Senior Principal Low Observables Material Engineer
RTX Corporation
tucson, AZ
…development, production, and maintenance of Low Observable (LO) weapon systems. You will be working on cutting-edge projects, developing next-generation materials, and integrating advanced…
Added 18 mins ago
HWIL Electrical Engineer I
RTX Corporation
tucson, AZ
…understand requirements, design solutions, integrate, and deploy the systems to help support tactical software development, testing, and delivery for missiles to the…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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