Jobs in the United States

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Added 4 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Fort Shafter, HI · Anchorage, AK
- $111,119 to $156,455 USD / year
…diffusion, dating, and analytical techniques. (5) Archeological field school, to provide a basic understanding of theoretical and practical approaches to research design implementation,…
Added 6 mins ago
NR
ADMINISTRATIVE JUDGE (TECHNICAL) (Part-Time/Intermittent)
Nuclear Regulatory Commission
Remote, United States
- $74 to $100 USD / hour
- Part-time
recognized experience and achievement in their field. Candidates found well qualified will either be appointed directly or placed on a register from which future appointments will be…
Added 6 mins ago
NR
ADMINISTRATIVE JUDGE (TECHNICAL)
Nuclear Regulatory Commission
Rockville, MD
- $209,600 USD / year
recognized experience and achievement in their field. Candidates found well qualified will either be appointed directly or placed on a register from which future appointments will be…
Added 9 mins ago
NP
Interdisciplinary - Project Manager
National Park Service
Three Rivers, CA
- $89,959 to $116,949 USD / year
1) Professional Registration. Current registration as a professional engineer by any State, the District of Columbia, Guam, or Puerto Rico. Absent other means of qualifying under this…
Added 9 mins ago
NF
GENERAL ENGINEER - ARCHITECT
Naval Facilities Engineering Systems Command
Naval Shipyard, Portsmouth, VA
- $75,788 to $118,092 USD / year
You will provide assistance and technical guidance to other engineers, architects, and business lines as a Construction Engineer/Architect. | You will manage multiple priorities and provide…
Added 9 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Walla Walla, WA
- $106,437 to $139,753 USD / year
A. Degree: Bachelor's degree (or higher degree) in architecture or in a related field that included 60 semester hours of course work in architecture or related disciplines of which at least…
Added 12 mins ago
NR
SENIOR PROJECT ENGINEER
Nuclear Regulatory Commission
King of Prussia, PA · Atlanta, GA
- $133,007 to $180,178 USD / year
…thorough knowledge of principles, theories, and practices in the field of engineering. Additional information regarding educational requirements may be found here: OPM Qualification…
Added 12 mins ago
NS
MANAGER
Naval Sea Systems Command
Crane, IN
- $125,776 to $192,331 USD / year
…experience must demonstrate the following: as a professional engineer or scientist, leading the development, planning, and execution of engineering or scientific projects, programs, and…
Added 12 mins ago
NR
Director, Division of Spent Fuel Storage and Transportation Programs
Nuclear Regulatory Commission
Rockville, MD
- $184,900 to $209,600 USD / year
Added 12 mins ago
UA
Electronics Engineer
US Army Civilian Human Resources Agency
Fort Huachuca, AZ
- $56,039 to $118,569 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 14 mins ago
Staff Software Engineer, Infrastructure, Google Customer Solutions Intelligence Service
Google
Seattle, WA
Master’s degree or PhD in Engineering, Computer Science, or a related technical field.
Added 15 mins ago
NF
INTERDISCIPLINARY-COMMUNITY PLANNER/GENERAL ENGINEER/ARCHITECT
Naval Facilities Engineering Systems Command
Bremerton, WA · Naval Shipyard, Portsmouth, VA · Portsmouth Naval Shipyard, ME
- $108,019 to $171,396 USD / year
…series, you must have a current registration as a Professional Engineer (PE) or Architect (RA) from any state, the District of Columbia, Guam or Puerto Rico. You must provide a copy of your…
Added 15 mins ago
NF
SUPERVISORY INTERDISCIPLINARY COMMUNITY PLANNER/GENERAL ENGINEER/ARCHITECT
Naval Facilities Engineering Systems Command
Washington Navy Yard, DC
- $121,785 to $158,322 USD / year
…placement factor is: You must currently be a licensed Professional Engineer (PE) for the 0801 series, currently be a Registered Architect (RA) for the 0808 series, or currently have an…
Added 15 mins ago
NS
ENGINEER
Naval Sea Systems Command
Port Hueneme, CA
- $146,632 to $197,200 USD / year
You will serve as the Lead Engineer in the Networks and Digital System Sustainment, Digital Engineering Department of NAVAL SURFACE WARFARE CENTER Port Hueneme Division.
Added 15 mins ago
UA
Lead Interdisciplinary
U.S. Army Corps of Engineers
Rock Island, IL
- $108,137 to $140,580 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 15 mins ago
NS
TECHNICAL PROJECT MANAGER
Naval Sea Systems Command
Keyport, WA
- $151,499 to $197,200 USD / year
You will serve as a ENGINEER (TECHNICAL PROJECT MANAGER) in the TEST AND EVALUATION DEPARTMENT, UNDERSEA SYSTEMS ACQUISTION AND ASSESSMENT DIVISION of NAVUNSEAWARCENDIV KEYPORT WA.
Added 15 mins ago
Senior Compiler Engineer - AI
NVIDIA USA
Remote, United States
Masters or PhD in Computer Science, Computer Engineering, or related field or equivalent experience.
Added 18 mins ago
SP
Electrical Engineer
Southwestern Power Administration
Jonesboro, AR · Springfield, MO · Tulsa, OK
- $57,999 to $103,709 USD / year
This is a developmental position with a full performance level of GS-13. As an Electrical Engineer, you will work under close supervision while performing Electrical Engineering assignments…
Added 18 mins ago
NR
State Conservation Engineer
Natural Resources Conservation Service
Warwick, RI
- $120,548 to $156,715 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 18 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Fort Sill, OK
- $74,678 to $116,362 USD / year
About the Position: This vacancy is Interdisciplinary (Engineer/Architect) position, GS-08XX-11/12 with U.S. Army Corps of Engineers (USACE), Tulsa District located at Fort Sill, Oklahoma.…
Added 18 mins ago
CA
General Engineer
Customs and Border Protection
Euless, TX · Indianapolis, IN · Washington, DC · Aliso Viejo, CA
- $106,437 to $138,370 USD / year
Professional Registration or Licensure: Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the District…
Added 21 mins ago
NG
Supervisory General Engineer
National Gallery of Art
Washington, DC
- $143,913 to $187,093 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 21 mins ago
NG
Supervisory General Engineer
National Gallery of Art
Washington, DC
- $143,913 to $187,093 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 21 mins ago
FA
Electronics Engineer
Federal Aviation Administration
Atlantic City, NJ
- $123,171 to $190,953 USD / year
This position serves as electronics engineer and engineering lead within a NAS Enterprise Weather & Aeronautical Information Systems Team, AJW-1710, providing advanced expertise in support…
Added 21 mins ago
UA
Army Reserve Administrator
U.S. Army Reserve Command
Butler, PA
- $63,815 to $82,965 USD / year
About the Position: This position is a Military Technician position with the 412th Engineer Command, 316 Engineer Detachment, 458 Engineer Battalion, 206 Regional Support Group located in…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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