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Added 10 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers the opportunity to drive…
Added 11 mins ago
Windows Server Engineer Intermediate
University of Michigan
Ann Arbor, MI
If you're an experienced Windows systems engineer who enjoys automating enterprise environments, improving operations, and working with a team that values both excellence and camaraderie,…
Added 11 mins ago
Senior Data Engineer
University of Michigan
Ann Arbor, MI
As a Senior Data Engineer on Michigan Medicine's Quality Analytics team, you will design and deliver trusted data solutions that support healthcare quality, patient safety, and operational…
Added 11 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Lansing, MI
The Enterprise Applications & Architecture (EAA) team within Platform is the primary engineering partner for the Sales, Trading, and Prime (STP) business, building and operating Salesforce…
Added 11 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Lansing, MI
Design and implement security architectures for generative AI, machine learning, enterprise copilot, and agentic systems, including secure access, data protection, identity, logging,…
Added 11 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Lansing, MI
Work with Identity, Network Security, Data Security, Detection and Incident Response, IT, connected program sites, and application teams to implement controls within their areas of…
Added 15 mins ago
PA
Information Technology Specialist (Cloud Engineer)
Patent and Trademark Office
Alexandria, VA
- $70,623 to $111,087 USD / year
Help power the technology behind America's innovation system. Join the USPTO's Office of the Chief Information Officer, Enterprise Infrastructure Delivery Office, and Cloud and Network…
Added 15 mins ago
PA
Information Technology Specialist (Cloud Engineer)
Patent and Trademark Office
Alexandria, VA
- $70,623 to $111,087 USD / year
Help power the technology behind America's innovation system. Join the USPTO's Office of the Chief Information Officer, Enterprise Infrastructure Delivery Office, and Cloud and Network…
Added 15 mins ago
J
Staff Engineer / AI Builder
Jobgether
Remote, United States
- $165,604 to $228,491 USD / year
…solutions that solve real-world business challenges. As a Staff Engineer / AI Builder, you will take technical ownership of the architecture, development, and deployment of production-grade…
Added 15 mins ago
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Senior IT Systems Engineer
Jobgether
Remote, United States
- $135,000 to $149,000 USD / year
We are looking for an experienced Senior IT Systems Engineer to design, implement, and maintain secure, scalable, and highly available IT infrastructure. In this role, you will take…
Added 15 mins ago
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Corporate Vice President - Google Cloud Lead Engineer (GCP)
Jobgether
Remote, United States
- $133,000 to $190,000 USD / year
…looking for a Corporate Vice President – Google Cloud Lead Engineer (GCP) based in the United…
Added 27 mins ago
Full Stack AI Engineer
Micron Technology, Inc.
Boise, ID
We are seeking an AI-Centric Full Stack Software Engineer to design, build, and support modern software solutions with a strong focus on AI-enabled applications and intelligent automation.…
Added 32 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers the opportunity to drive…
Added 33 mins ago
Senior/Principal Systems Engineer - Technical Security Systems, Onsite
Sandia National Laboratories
Albuquerque, NM
The Technical Systems Security Department (9246) is seeking to find an Systems Engineer who will lead technical projects to enable Sandia to anticipate and prepare for changing global…
Added 33 mins ago
Sr. Web & Mobile Developer & DevOps (REMOTE)
Koniag Government Services
Albuquerque, NM
Proven experience configuring application hosting environments, managing SSL/TLS certificates, routing, and identity management (Azure AD/Entra ID).
Added 33 mins ago
Sr. Web/Mobile Developer (REMOTE)
Koniag Government Services
Albuquerque, NM
This role is focused entirely on hands-on application delivery, writing high-quality code to build responsive web applications and cross-platform mobile experiences. We are looking for a…
Added 47 mins ago
AI Outcome Customer Engineer III, Forward Deployed Engineering
Google
Chicago, IL · Atlanta, GA · Austin, TX · New York, NY · Los Angeles, CA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, and AI/ML model deployments.
Added 1 hour ago
FA
Computer Scientist
Federal Aviation Administration
Atlantic City, NJ
- $99,775 to $154,637 USD / year
…centered on programs including the Aeronautical Information Management Modernization and NOTAMS programs, weather programs, automation systems and test laboratories. Specific test programs…
Added 1 hour ago
Software Engineering Manager, Drive Gen AI Quality and Context
Google
Boulder, CO
Like Google's own ambitions, the work of a Software Engineer goes way beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide…
Added 1 hour ago
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Microsoft 365 Security Engineer
Jobgether
Remote, United States
- $90,000 to $115,000 USD / year
We are looking for a skilled Microsoft 365 Security Engineer to design, implement, and optimize enterprise security, compliance, identity, and governance solutions. In this hands-on…
Added 1 hour ago
Software Engineer
NIKE, Inc.
Beaverton, OR
Software Engineer - NIKE, Inc. - Beaverton, OR. Develop, code/configure, test programs/systems and solutions problems in order to meet defined digital product specifications and direction;…
Added 1 hour ago
DF
IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)
Defense Finance and Accounting Service
Columbus, OH · Cleveland, OH · Indianapolis, IN
- $111,138 to $144,481 USD / year
Serves as senior Security Control Assessor leading assessments of information systems. Applies experience as network engineer, web administrator, developer, or DBA using Nessus, Fortify, or…
Added 1 hour ago
UG
Principal Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
The Enterprise Finance Data Engineering team is seeking a Lead Data Engineer (Principal Data Engineering) to design, build, and manage the foundational data architectures that power…
Added 1 hour ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Walla Walla, WA
- $106,437 to $139,753 USD / year
Serve as Workload Manager: Lead the Engineering and Construction Division's workload management, overseeing complex projects focused on multi-purpose dams with features such as hydropower,…
Added 1 hour ago
US
PROGRAM ANALYST
United States Fleet Forces Command
Naval Shipyard, Portsmouth, VA
- $108,019 to $140,426 USD / year
Experience architecting, deploying, and optimizing enterprise-wide knowledge management systems, taxonomies, and digital collaborative environments to enhance operational efficiency across…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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