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Added 1 min ago
Program Manager
Goosehead Insurance Agency LLC
United States
The Program Manager is responsible for planning, coordinating, and delivering strategic business programs that span multiple departments and initiatives. Unlike a traditional project…
Added 2 mins ago
Change Manager
Actalent
Boise, ID
Job Title: Change ManagerJob DescriptionThe Change Manager will support a major capital construction program by reviewing, analyzing, tracking, and reporting on change orders, disputed…
Added 2 mins ago
MEP Specialist
Actalent
Houston, TX
…of Switchgears and UPS systems, specifically in relation to Data Centers. This role involves traveling between project locations in Dallas, Atlanta GA, Northern VA, Mississippi, and…
Added 3 mins ago
U
Service Team Analyst IV - Technical Component Specialist - Earner Products
Uber
San Francisco, CA
- $34.21 USD / hour
…component with CX, Product, ENG, the GFX Product Lead, Crisis Manager and Ops Commander, including during critical…
Added 4 mins ago
Ames National Laboratory Scientist I
Iowa State University
Ames, IA
…multi-agent LLM systems, that interpret complex analytical data, predict extractant-metal selectivity, and drive AI-guided open-loop and closed-loop experimental studies through direct…
Added 6 mins ago
H
Senior Engineering Manager (Patient New Verticals)
Headway
Remote, United States
- $26,520 to $314,925 USD / year
…the next one. You'll partner daily with two product managers, data science, and operations, and you'll work directly with health systems and insurers who move on their own timelines. You'll…
Added 6 mins ago
Principal Project Manager
Capgemini
Chicago, IL, IL
Drive program governance budgeting risk management and executive reporting
Added 7 mins ago
OH
Leasing Agent (Public Housing Department)
Opportunity Home San Antonio
San Antonio, TX
- $44,928 USD / year
Receives and records payments, maintains delinquent rent rolls, and accurately inputs rent data into management systems.
Added 7 mins ago
Senior Auditor
LyondellBasell North America
Houston, TX
…engagements under the overall direction of a Lead Auditor or Audit Manager, ensuring work is performed in accordance with the Global Internal Audit Standards and Internal Audit…
Added 9 mins ago
DA
Senior Lead Electrical Engineer, Mission Critical
DLB Associates
Remote, United States
- $160,000 to $230,000 USD / year
Serve as primary client contact for one or more clients. May act as a Client Program Manager with business development and marketing responsibilities.
Added 9 mins ago
DA
Senior Lead Electrical Engineer, Datacenter
DLB Associates
Remote, United States
- $160,000 to $230,000 USD / year
Serve as primary client contact for one or more clients. May act as a Client Program Manager with business development and marketing responsibilities.
Added 10 mins ago
Senior Channel Account Manager, National Security
Keeper Security
Chicago, IL
Keeper is hiring a driven Senior Channel Account Manager, National Security to join the Keeper Channel Sales team. This is a 100% remote position with an opportunity to work a hybrid…
Added 10 mins ago
BT
Manager, Talent Acquisition
Built Technologies
Nashville, TN
- $140,000 to $175,000 USD / year
As Manager of Talent Acquisition, you’ll lead and develop our team of TA Partners while managing a recruiting desk of your own. You’ll own hiring delivery, team operations, vendor…
Added 11 mins ago
Systems and Tools Manager
DigiCert
Remote, United States
The Technical Systems Manager will lead a team of DevOps engineers accountable for architecting, implementing, and operating large-scale distributed DNS infrastructure. This position…
Added 11 mins ago
Portfolio & Program Management Director
Vertex Pharmaceuticals Inc (US)
Boston, MA
The Director of Portfolio and Program Management (PPM) sits within the COO organization and provides strategic and operational leadership across a portfolio of cross-functional Research…
Added 14 mins ago
CG
FLOOR TECHNICIAN (FULL TIME)
Compass Group
Glendale, AZ
- $19.05 to $19.55 USD / hour
- Full-time
· Discount Marketplace & Employee shopping program
Added 14 mins ago
Lead Mission & IT Architect
BAE Systems
Reston, VA
Provide regular status updates, reporting, and recommendations to the contract Program Manager (PM)
Added 14 mins ago
Systems Administrator
ExecRecruitment
Detroit, MI
Some familiarity with Microsoft Endpoint Configuration Manager (SCCM) or Intune
Added 14 mins ago
AX Business Liaison (Senior ADX Manager)
LG Electronics
Englewood Cliffs, NJ
● Partner with business leaders to identify, scope, and define opportunities where AX (AI/Data) solutions can improve operational performance.
Added 15 mins ago
Receiving Associate
eBay
Runnemede, NJ
…at Goldin HQ. This individual will report to the Receiving Manager and work closely with the Inventory team, Auction Management, and Sales teams to ensure all consignments are processed…
Added 16 mins ago
Technical Project Management
Applied Materials
Gloucester, MA · Gloucester
The Technical Project Manager drives high-velocity execution of critical, business-impacting initiatives for the Varian division of Applied Materials. This role manages a portfolio of cost…
Added 16 mins ago
Director, Commercial Systems Data Migration Lead
Eagan, MN · NY
We are looking for a hands-on transformation leader to own strategy and execution for the CSA Data Migration workstream within our global Commercial Systems Acceleration program. You will…
Added 16 mins ago
QA Engineer - Ostro
Veeva
Remote, United States
Create and maintain test cases, scripts, and data for functional and non-functional testing
Added 17 mins ago
K
Cloud Migration Program Manager
Kforce
Remote, United States
- $80 to $90 USD / hour
Kforce has a client that is seeking a Cloud Migration Program Manager in Chicago, IL.
Added 20 mins ago
Senior Program Manager, ILS Intelligence and Decision Systems
Amazon.com Services LLC
Bellevue, WA
The Senior Program Manager will build and own a suite of data models that support vehicle lifecycle decisions for Last Mile Fleet Maintenance and Repair, along with planning-cycle forecasts…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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