Remote jobs in the United States

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Added 25 mins ago
Principal Business Process Analyst
GD Information Technology, Inc.
Remote, United States
Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM), or equivalent Agile certification.
Added 40 mins ago
Human Resources Generalist
Jobgether
Remote, United States
A service-oriented and approachable mindset, with the ability to respond effectively to employee and manager inquiries.
Added 1 hour ago
J
Associate Campaign Manager, Client Success - Markets
Jobgether
Remote, United States
- $17.7 to $22.12 USD / hour
…next steps. Our partner is looking for an Associate Campaign Manager, Client Success - Markets based in the United…
Added 1 hour ago
Technical Project Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Project Manager based in the United States.
Added 1 hour ago
J
Senior GTM Compensation Manager
Jobgether
Remote, United States
- $100,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior GTM Compensation Manager based in the United States.
Added 1 hour ago
J
New Media Manager
Jobgether
Remote, United States
- $91,150 USD / year
As a New Media Manager, you will play a key role in expanding creator partnerships and strengthening digital media initiatives across multiple platforms. You will identify, recruit, and…
Added 1 hour ago
J
Client Support Specialist
Jobgether
Remote, United States
- $34,718 USD / month
Client program execution: Manage and execute assigned operational tasks for a portfolio of client accounts, ensuring that all deliverables meet established requirements, timelines, and…
Added 2 hours ago
Partner Operations Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Operations Manager based in the United States.
Added 2 hours ago
Online Yoga & Programming Lead & Special Projects
Jobgether
Remote, United States
…environments. This position combines yoga instruction, online program leadership, teacher development, and special project coordination. The primary focus will be leading and facilitating…
Added 2 hours ago
J
Contracts Manager (Procurement)
Jobgether
Remote, United States
- $120,300 to $180,500 USD / year
his position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Contracts Manager (Procurement) based in the United States.
Added 2 hours ago
Senior Program Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Program Manager based in the United States.
Added 3 hours ago
SJ
Mgr-Trial Monitoring
St. Jude Children's Research Hospital, Inc.
Remote, United States
- $94,640 to $169,520 USD / year
The Manager, Trial Monitoring leads and oversees the clinical trial monitoring program for a diverse portfolio of studies, including complex, multi-site IND and IDE clinical research. This…
Added 3 hours ago
K
Product Manager - New Vertical (ex-founder or ex-private equity)
Kovo
Remote, United States
- $180,000 to $270,000 USD / year
- You've worked inside a bank or lending partnership program.
Added 3 hours ago
Vice President of Information Technology and Security
Jobgether
Remote, United States
Lead Information Security teams responsible for the organization's cybersecurity program, including threat intelligence, incident response, vulnerability management, zero-trust network…
Added 4 hours ago
J
Sr. Business Development Manager, Combatant Commands & Department of War
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
…steps. Our partner is looking for a Sr. Business Development Manager, Combatant Commands & Department of War based in the United…
Added 4 hours ago
Senior Project Manager(Financial Services)
Jobgether
Remote, United States
…closely with senior stakeholders, you will help shape long-term program strategies, facilitate client discussions, and translate business priorities into effective execution plans. You will…
Added 4 hours ago
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Senior Product Manager, AI-native platform
Jobgether
Remote, United States
- $140,000 to $161,000 CAD / year
…and next steps. Our partner is looking for a Senior Product Manager, AI-native Platform based in United…
Added 4 hours ago
S
Manager, Data Analytics
Synctera
Remote, United States
- $160,000 to $200,000 USD / year
…partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable…
Added 4 hours ago
Senior Product Manager, Identity
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Identity based in the United States.
Added 6 hours ago
General Manager, 3rd Party Vendor Management
Ontra
Remote, United States
Ontra is seeking a General Manager, 3rd Party Vendor Management reporting into our Chief Product Officer.
Added 6 hours ago
Senior Business Architect
Jobgether
Remote, United States
…Working alongside Solutions Architects, Data Engineers, and Program Managers, you will independently manage multiple work streams and take ownership of client relationships and project…
Added 6 hours ago
Senior Manager - Spares Operations
Lumen Technologies
Remote, United States
Leads the enterprise Critical Sparing Program, ensuring network and CPE restoration capabilities remain ready, responsive, and reliable through disciplined execution, urgency, and…
Added 6 hours ago
Director, Customer Delivery & Education
Eve
Remote, United States
…Customer Success, you will build and run the customer escalation program, personally lead complex recoveries and work directly with customer executives and with Customer Success, Support,…
Added 6 hours ago
Manager, Forward Deployed UX Designer
Air
Remote, United States
As a Manager of Forward Deployed UX Designers, you will lead a newly created team that embeds directly with our customers in the field to understand in detail their mission and how they…
Added 6 hours ago
J
Sr. Manager, Business Resilience - Response Operations
Jobgether
Remote, United States
- $135,000 to $205,000 CAD / year
…applications and next steps. Our partner is looking for a Sr. Manager, Business Resilience - Response Operations based in United States…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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