Jobs in the United States

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Added 16 mins ago
Senior Manufacturing And Automation Engineer
Amazon
Redmond, WA
Amazon LEO is seeking a Senior Manufacturing And Automation Engineer to develop, automate, and scale manufacturing processes for complex aerospace hardware, including PCBAs, battery packs,…
Added 16 mins ago
SSL Production Lab Engineer, Space Simulation Lab
Amazon
REDMOND, WA
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder),…
Added 16 mins ago
Electrical Design Engineer
CEL - Critical Power
Williamsburg, VA
Incorporate control logic, interlocking schemes and communication interfaces (Modbus, Profinet, and equivalents) where project requirements demand.
Added 16 mins ago
C-
Electrical Engineer - Power Distribution
CEL - Critical Power
Williamsburg, VA
- $100,000 to $120,000 USD / year
Incorporate control logic, interlocking schemes and communication interfaces (Modbus, Profinet, and equivalents) where project requirements demand.
Added 16 mins ago
Senior Project Manager
CEL - Critical Power
Wilmington, VA
Demonstrated ownership of project financial reporting, including budgeting, forecasting, cost control, cost-to-complete, cash flow, margin, profitability, and change impacts.
Added 34 mins ago
ProMade New Product Development Technician
Encore Medical LP
TX
Prepare and process engineering change and release documentation while maintaining configuration control and data integrity.
Added 36 mins ago
Network Development Engineer II , ALG Software and Network Integration and Test
Amazon
NORTHRIDGE, CA
…and terrestrial applications. ALG collaborates closely with Project LEO to leverage the constellation of advance satellites to provide seamless and efficient communication capabilities to…
Added 46 mins ago
SA
Engineer II, Software - Ground Control Station - Full Stack - New Grad - 6140
Shield AI
Washington, DC
- $77,200 to $211,200 USD / year
The Ground Control Station (GCS) Software team extends the Hivemind Commander platform to support mission planning, command and control, and post-mission debrief for operators of unmanned…
Added 48 mins ago
UO
Senior Software Engineer (Limited-Term)
University of Colorado Denver
Boulder, CO
- $95,000 to $104,440 USD / year
We're seeking a thoughtful, collaborative engineer to join our team and help us design, develop, and maintain a comprehensive financial forecasting and grant management application used by…
Added 1 hour ago
Quality Engineer
Cannon Industries
Rochester, NY
In this position, the Quality Engineer works as a direct liaison between Manufacturing, Engineering and Quality to ensure the shop floor is effective in producing quality product for our…
Added 1 hour ago
Manufacturing and Production Engineer
Cannon Industries
Rochester, NY
Manage engineering and project management effort for the company. This includes scheduling and completing engineering tasks on time and within budget. Administer Engineering document…
Added 1 hour ago
Electrical and Automation Design Engineer
Harrison Consulting Solutions
Milwaukee, WI
Automation Design Engineer to their Milwaukee suburb team!
Added 1 hour ago
Traffic Engineer
Harrison Consulting Solutions
Peoria, IL
in project planning, scheduling, budgeting, and quality control reviews
Added 1 hour ago
Traffic Engineer
Harrison Consulting Solutions
Chicago, IL
in project planning, scheduling, budgeting, and quality control reviews
Added 1 hour ago
Traffic Engineer
Harrison Consulting Solutions
Naperville, IL
in project planning, scheduling, budgeting, and quality control reviews
Added 1 hour ago
Traffic Engineer
Harrison Consulting Solutions
Milwaukee, WI
in project planning, scheduling, budgeting, and quality control reviews
Added 1 hour ago
Traffic Engineer
Harrison Consulting Solutions
Austin, TX
in project planning, scheduling, budgeting, and quality control reviews
Added 1 hour ago
Traffic Engineer
Harrison Consulting Solutions
Houston, TX
in project planning, scheduling, budgeting, and quality control reviews
Added 1 hour ago
Traffic Engineer
Harrison Consulting Solutions
Jacksonville, FL
in project planning, scheduling, budgeting, and quality control reviews
Added 1 hour ago
Traffic Engineer
Harrison Consulting Solutions
West Palm Beach, FL
in project planning, scheduling, budgeting, and quality control reviews
Added 2 hours ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Lubbock, TX
The Project Engineer Internship provides hands-on experience in electrical construction and project management while giving you the opportunity to apply to real-world construction projects.
Added 2 hours ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Salt Lake City, UT
The Project Engineer Internship provides hands-on experience in electrical construction and project management while giving you the opportunity to apply to real-world construction projects.
Added 2 hours ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Logan, UT
The Project Engineer Internship provides hands-on experience in electrical construction and project management while giving you the opportunity to apply to real-world construction projects.
Added 2 hours ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Amarillo, TX
The Project Engineer Internship provides hands-on experience in electrical construction and project management while giving you the opportunity to apply to real-world construction projects.
Added 2 hours ago
Controls Engineer / Automation Engineer
Cache Valley Electric
Logan, UT
We are seeking a Controls Engineer / Automation Engineer I to support the design, programming, testing, commissioning, and troubleshooting of industrial automation and control systems.

ServiceNow

Associate Customer Success Manager

Addison, TX, United States

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Job details

Experience: 3+ Years of related work experience;
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Associate Customer Success Manager (CSM) is the primary point of contact / orchestration lead for all matters related to Impact features and benefits depending on the customer's Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes. The CSM owns the Customer Impact Plan, overseeing delivery of Impact packages and drive customer action through an understanding of adoption metrics and aligns to customer KPIs and business goals. They are also responsible for managing critical risks and mitigation strategies, conducting periodic Customer Business reviews with the customer to provide updates, refine the Impact Plan and report on adoption. The CSM aims to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.

Responsibilities:

Oversee a diverse customer portfolio and ensure execution of structured deliverables, moving them along their Success Path by linking customer’s business objectives, capabilities and success metrics
Ensure onboarding completion via CS Guide team, and focus on success planning through predefined process, ensuring a smooth transition for new customers
Drive recommendations and next steps based on Customer goals across ServiceNow’s success offering
Effective at identifying internal teams to help drive ultimate customer success, such as with Sales, Product and Support teams to resolve issues and mitigate risks
Evaluate customer maturity level, and any existing blockers to their adoption, addressing roadblocks with customers and giving appropriate recommendation to improve adoption and business value
Conduct effective customer interactions including i) kick off calls to review deliverables, timelines and expected outcomes (gaining insight into customer business challenges and needs and agreeing upon path to success), and ii) check-ins to ensure platform usage aligns with best practice and lead period reviews to track success metrics alongside Customer Impact Plan (CIP)
Support high level customer advocacy by promoting success stories and use cases

Qualifications

Please note that this role is not eligible for employer-based sponsorship. You will be requires you to be in office 2 days per week.

To be successful in this role you have:

3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
Ability to drive effective and influential conversations with various stakeholders and leadership levels.
Ability to facilitate discussions and navigate customers' objections.
Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
Proven ability to collaborate effectively with cross-functional teams.
Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies.
Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
Passionate about customers and value realization.
Outstanding communication and presentation skills.
ServiceNow experience and/or certifications is a plus.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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