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Added 7 mins ago
Project Manager I or II
Duke Energy Carolinas, LLC
Charlotte, NC
…find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and…
Added 11 mins ago
Environmental Health & Safety Engineer (Satellites)
SpaceX
Redmond, WA
Lead or assist in all aspects of incident investigations, including initial follow-up, root cause analysis, and corrective action development and closure
Added 12 mins ago
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Sr. Embedded Software Engineers
Rivian and Volkswagen Group Technologies
Palo Alto, CA
- $188,000 to $220,000 USD / year
…hardening in a production environment. Work closely with other development and cross-functional team members in software such as Charging, Body Controls, Infotainment, VUX teams and…
Added 12 mins ago
RA
Staff Embedded Software Engineers
Rivian and Volkswagen Group Technologies
Palo Alto, CA
- $222,000 to $279,000 USD / year
…field and 4 years of experience in any occupation as Software Engineer, Embedded RTOS Engineer, or related. Must have experience working with the following: working with protocols LIN, and…
Added 27 mins ago
New Glenn Stage 2 Materials & Process Engineer II
Blue Origin Personnel, LLC
United States
Self-motivated and proactive, with a demonstrated ability to drive material/process development and qualifications to completion with little guidance.
Added 27 mins ago
Materials and Process Engineer II – Friction Stir Welding
Blue Origin Personnel, LLC
Space Coast, FL
Job Profile: Materials and Process Engineer II – Friction Stir Welding
Added 34 mins ago
Field Service Engineer II
HITACHI ENERGY USA INC
Mount Pleasant, PA
…impact for customers? Join Hitachi Energy as a Field Service Engineer and become a trusted technical partner delivering world-class service and support for advanced industrial equipment and…
Added 38 mins ago
Software Development Engineer II, AWS Inspector
Amazon.com Services LLC
Herndon, VA
Have a deep understanding of software architecture and development methodology.**The ideal candidate will have past experience working as a software development engineer. You will enjoy…
Added 40 mins ago
Design Engineer II
WARN INDUSTRIES INC
Clackamas, OR
We’re looking for a Design Engineer - Productivity and Sustainability who can turn engineering expertise into real, measurable improvements across our products and manufacturing operations.…
Added 41 mins ago
Software Engineer II, Backend
Affirm
Remote, United States
You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process.
Added 41 mins ago
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Sr. Thermal Controls Systems Engineers
Rivian and Volkswagen Group Technologies
Irvine, CA
- $135,000 to $203,000 USD / year
…field and 1 year of experience in any occupation as thermal development and analysis engineer. Experience must include working with control systems fundamentals and their application to the…
Added 43 mins ago
Construction Inspector I or II - Graham Area Office
Graham
…improvement projects. Responsible to a licensed professional engineer who has full authority for approval of all work. Work requires contact with contractors. May perform materials tests…
Added 44 mins ago
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Software Engineer II
TGW Systems Inc
Grand Rapids, MI
- $90,000 to $115,000 USD / year
The Software Engineer II is a mid-level engineer who works with a team of Software Engineers to design, develop, test, commission, and provide ongoing support of TGW software solutions.
Added 44 mins ago
Manufacturing Engineer (Starlink Development)
SpaceX
Bastrop, TX
As a Manufacturing Engineer on the Development Operations team, you will own how Starlink hardware gets built. You will lead the factory projects that put new tooling and automation on the…
Added 44 mins ago
IT Network Infrastructure Engineer, Launch
SpaceX
Starbase, TX · Brownsville, TX
As a Network Infrastructure Engineer at SpaceX, you will work in a complex environment designing and supporting a variety of IT systems critical for Starship launch pads. This position will…
Added 54 mins ago
Software Development Engineer in Test II (SDET II)
Verisk | Verisk
Jersey City, NJ
…with a small number of agile teams serving as the Software Development Engineer in Test and drive all processes and tools used to achieve automated regression & functional testing. Prior…
Added 54 mins ago
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Software Engineer
Actalent
Irvine, CA
- $70 USD / hour
Software Engineer II Next-Generation Embedded & AI-Driven Platform Development
Added 1 hour ago
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Fire Captain (Volunteer/Stipend)
Arrowbear Lake Fire Department
Arrowbear Lake, CA
- $150 to $3,500 USD / month
…equipment; provides staff support and assistance in the planning, development and implementation of fire prevention, fire inspection, public education, support services, and emergency…
Added 1 hour ago
Software Engineer II, Arene Applied Engineering
Woven by Toyota
Ann Arbor, MI
…and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital…
Added 1 hour ago
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Software Engineer Data & AI II (Full Time) – United States
Cisco
San Jose, CA
- Full-time
…push boundaries and help each other grow. Because full product development - from design to qualification to production - is within our team, we’re able to think differently, experiment…
Added 1 hour ago
IT Systems Administrator (Multiple Levels)
Noblis
Chantilly, VA
…communication, deployment, and authentication platforms. The engineer delivers Tier II/III advanced engineering support and handles limited Tier I troubleshooting, escalations as needed,…
Added 1 hour ago
Process Engineer
Eichleay Main Career Page
Ferndale, WA
Eichleay is seeking a Process Engineer to join our team in Ferndale, Washington. This early-career role supports industrial and refinery clients while providing hands-on experience across…
Added 1 hour ago
CO
Data Engineer II
City of Boise
Boise, ID
- $76,065.6 to $90,322.96 USD / year
The City of Boise is looking for a Data Engineer II who wants to use their technical skills on data that supports real projects and essential services across our community. This position…
Added 1 hour ago
Sr. Firmware Engineer II
Samsara
Remote, United States
You will lead the development and deployment of next-generation intelligent safety features and video processing by integrating high-performance camera systems and real-time edge computing…
Added 1 hour ago
Cybersecurity Analyst
Bertram Capital Management
Remote, United States
…marketing, e-commerce, big data and analytics, application development and internal and external platform…

ServiceNow

Associate Customer Success Manager

Addison, TX, United States

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Job details

Experience: 3+ Years of related work experience;
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Associate Customer Success Manager (CSM) is the primary point of contact / orchestration lead for all matters related to Impact features and benefits depending on the customer's Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes. The CSM owns the Customer Impact Plan, overseeing delivery of Impact packages and drive customer action through an understanding of adoption metrics and aligns to customer KPIs and business goals. They are also responsible for managing critical risks and mitigation strategies, conducting periodic Customer Business reviews with the customer to provide updates, refine the Impact Plan and report on adoption. The CSM aims to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.

Responsibilities:

Oversee a diverse customer portfolio and ensure execution of structured deliverables, moving them along their Success Path by linking customer’s business objectives, capabilities and success metrics
Ensure onboarding completion via CS Guide team, and focus on success planning through predefined process, ensuring a smooth transition for new customers
Drive recommendations and next steps based on Customer goals across ServiceNow’s success offering
Effective at identifying internal teams to help drive ultimate customer success, such as with Sales, Product and Support teams to resolve issues and mitigate risks
Evaluate customer maturity level, and any existing blockers to their adoption, addressing roadblocks with customers and giving appropriate recommendation to improve adoption and business value
Conduct effective customer interactions including i) kick off calls to review deliverables, timelines and expected outcomes (gaining insight into customer business challenges and needs and agreeing upon path to success), and ii) check-ins to ensure platform usage aligns with best practice and lead period reviews to track success metrics alongside Customer Impact Plan (CIP)
Support high level customer advocacy by promoting success stories and use cases

Qualifications

Please note that this role is not eligible for employer-based sponsorship. You will be requires you to be in office 2 days per week.

To be successful in this role you have:

3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
Ability to drive effective and influential conversations with various stakeholders and leadership levels.
Ability to facilitate discussions and navigate customers' objections.
Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
Proven ability to collaborate effectively with cross-functional teams.
Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies.
Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
Passionate about customers and value realization.
Outstanding communication and presentation skills.
ServiceNow experience and/or certifications is a plus.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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