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Added 2 mins ago
VH
Diagnostic Radiologic Technologist (Magnetic Resonance Imaging)
Veterans Health Administration
Jacksonville, FL
- $72,943 to $94,831 USD / year
Report all equipment failures to the bio-medical engineer, PACS administrator, supervisor, lead and/or co-workers in a timely manner.
Added 2 mins ago
DL
IT Specialist (ENTARCH)
Defense Logistics Agency
Philadelphia, PA · Battle Creek, MI · New Cumberland Defense Logistics Center, PA · Wright-Patterson AFB, OH · Whitehall, OH · Richmond, VA · Hill AFB, UT · Fort Belvoir, VA
- $125,776 to $187,093 USD / year
…mission interoperability and real-time system integration. | Engineer, configure, and maintain data pipelines (ETL/ELT), for data engineering initiativesâincluding ETL processes, advanced…
Added 4 mins ago
OO
Cloud Solutions Engineer
Office of the Director of National Intelligence
McLean, VA
- $143,913 to $187,093 USD / year
Participate in the design, evaluation, selection, implementation, and support of development and production support tools and platforms.
Added 7 mins ago
WA
Civil Engineer
Western Area Power Administration
Lakewood, CO
- $106,335 to $142,737 USD / year
As a Civil Engineer, you'll will serve as engineering support in the functional areas of structural engineering, geotechnical engineering, cost estimating, or site development. This…
Added 7 mins ago
VH
Diagnostic Radiologic Technologist - Computerized Tomography
Veterans Health Administration
Montgomery, AL
- $64,063 to $83,287 USD / year
Maintains sterility; cleans portable equipment after each case and as needed; and reports malfunctions to bio-medical engineer; and makes coordination to have equipment ready for service.
Added 19 mins ago
VH
Program Analyst
Veterans Health Administration
Louisville, KY
- $74,678 to $97,087 USD / year
…facilities' services in alignment with the medical center's development…
Added 25 mins ago
VH
Engineering Technician
Veterans Health Administration
Charleston, SC
- $74,678 to $97,087 USD / year
The incumbent works under the general supervision of a Supervisory General Engineer.
Added 27 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $130,328 to $157,607 USD / year
…(TPP), Reliability Planning/Service Planning/Infrastructure Development Planning/CapabilitiesPlanning…
Added 27 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $130,328 to $157,607 USD / year
…(TPP), Reliability Planning/Service Planning/Infrastructure Development Planning/CapabilitiesPlanning…
Added 27 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $87,887 to $140,188 USD / year
…(TPP), Reliability Planning/Service Planning/Infrastructure Development Planning/CapabilitiesPlanning…
Added 27 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $87,887 to $140,188 USD / year
…(TPP), Reliability Planning/Service Planning/Infrastructure Development Planning/CapabilitiesPlanning…
Added 33 mins ago
UC
Research General Engineer
U.S. Coast Guard
New London, CT
- $120,094 to $156,124 USD / year
You will serve as a/an Research General Engineer in the Technical Division at the Coast Guard Research and Development Center (RDC). You will join a fast-paced, diverse, and collaborative…
Added 36 mins ago
SS
GENERAL ENGINEER
STRATEGIC SYSTEMS PROGRAMS (SSP)
Washington Navy Yard, DC
- $143,913 to $197,200 USD / year
You will serve as a GENERAL ENGINEER in the PORTFOLIO ACQUISITION EXECUTIVE of STRATEGIC SYSTEMS PROGRAMS.
Added 38 mins ago
UN
IT PROGRAM MANAGER (APPSW/SYSANALYSIS)
U.S. Northern Command
Peterson AFB, CO
- $109,246 to $142,022 USD / year
The primary purpose of this position to serve as a North American Aerospace Defense Command and United States Northern Command (N/NC) Directorate level Knowledge Management Engineer.
Added 41 mins ago
SS
INTERDISCIPLINARY ENGINEER
STRATEGIC SYSTEMS PROGRAMS (SSP)
Pittsfield, MA
- $92,344 to $142,755 USD / year
…Assurance/Cyber Security (IA/CS) | You will be responsible for the design development, installation and operational support of COTs based hardware and software used by Fleet personnel | You…
Added 41 mins ago
OA
Federal Project Director
Other Agencies and Independent Organizations
Upton, NY
- $148,222 to $197,200 USD / year
As a General Engineer/Federal Project Director, you will:
Added 51 mins ago
UA
Army Reserve Administrator
U.S. Army Reserve Command
Hammond, WI
- $67,290 to $87,482 USD / year
About the Position: This is a Military Technician position with the 416th Theater Engineer Command, 652 Engineer Company, 367 Engineer Battalion, 372 Engineer Brigade located in Hammond,…
Added 1 hour ago
Senior Mechanical Engineer - Marlborough
IPG Photonics Corporation
Marlborough, MA
Lead development of complex medical devices and subsystems through all development phases from design input through verification and validation to manufacturing transfer stages and in…
Added 3 hours ago
Cloud Infrastructure Engineer
IPG
Atlanta, GA · Tampa, FL · Charlotte, NC · Orlando, FL · Washington, DC · Raleigh, NC · Jacksonville, FL · New York, NY
Maintain up to date standards and process documents for relevant areas.
Added 3 hours ago
Senior Process Engineer
Bachmann Chemical and Engineering
Torrington, CT
…well-qualified individual to join our talented team as our Sr. Process Engineer. In this role, you will develop and implement manufacturing processes, procedures, and equipment through…
Added 3 hours ago
Senior Firmware Equipment Engineer
Bachmann Chemical and Engineering
Torrington, CT
…individual to join our talented team as ourFirmware Equipment Engineer. In this role, you will develop robust, maintainable embedded firmware that supports reliable and on-time equipment…
Added 4 hours ago
ConvergeFSI - Lead UI Engineer - Products & Platforms
Deloitte
Kansas City, MO
The BankingSuite team is looking is looking for a Lead UI Engineer with a passion for innovation and the experience to launch a high-quality digital banking product as part of a FinTech…
Added 4 hours ago
ConvergeFSI - Lead UI Engineer - Products & Platforms
Deloitte
Saint Louis, MO
The BankingSuite team is looking is looking for a Lead UI Engineer with a passion for innovation and the experience to launch a high-quality digital banking product as part of a FinTech…
Added 4 hours ago
Manufacturing Engineer II - Electronics (Onsite)
Collins Aerospace
Melbourne, FL
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 4 hours ago
Ground Software DevOps Release Engineer III (TS/SCI Required) - Blue Ring
Blue Origin Personnel, LLC
Denver, CO · Reston, VA
…space missions and advancing ground capabilities. The DevSecOps Engineer will bridge the gap between development, security, and operations. In this role, you will own the end-to-end…

ServiceNow

Associate Customer Success Manager

Addison, TX, United States

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Job details

Experience: 3+ Years of related work experience;
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Associate Customer Success Manager (CSM) is the primary point of contact / orchestration lead for all matters related to Impact features and benefits depending on the customer's Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes. The CSM owns the Customer Impact Plan, overseeing delivery of Impact packages and drive customer action through an understanding of adoption metrics and aligns to customer KPIs and business goals. They are also responsible for managing critical risks and mitigation strategies, conducting periodic Customer Business reviews with the customer to provide updates, refine the Impact Plan and report on adoption. The CSM aims to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.

Responsibilities:

Oversee a diverse customer portfolio and ensure execution of structured deliverables, moving them along their Success Path by linking customer’s business objectives, capabilities and success metrics
Ensure onboarding completion via CS Guide team, and focus on success planning through predefined process, ensuring a smooth transition for new customers
Drive recommendations and next steps based on Customer goals across ServiceNow’s success offering
Effective at identifying internal teams to help drive ultimate customer success, such as with Sales, Product and Support teams to resolve issues and mitigate risks
Evaluate customer maturity level, and any existing blockers to their adoption, addressing roadblocks with customers and giving appropriate recommendation to improve adoption and business value
Conduct effective customer interactions including i) kick off calls to review deliverables, timelines and expected outcomes (gaining insight into customer business challenges and needs and agreeing upon path to success), and ii) check-ins to ensure platform usage aligns with best practice and lead period reviews to track success metrics alongside Customer Impact Plan (CIP)
Support high level customer advocacy by promoting success stories and use cases

Qualifications

Please note that this role is not eligible for employer-based sponsorship. You will be requires you to be in office 2 days per week.

To be successful in this role you have:

3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
Ability to drive effective and influential conversations with various stakeholders and leadership levels.
Ability to facilitate discussions and navigate customers' objections.
Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
Proven ability to collaborate effectively with cross-functional teams.
Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies.
Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
Passionate about customers and value realization.
Outstanding communication and presentation skills.
ServiceNow experience and/or certifications is a plus.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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