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Added 2 hours ago
VP of Product
Leena AI
NY · New York, NY
Field to product loop. Partner with Forward Deployed Engineering, Solutions and our HR domain leads so what we learn in each implementation ships to the next customer by default. Cut…
Added 6 hours ago
Product Manager, Integrations
Credo.AI
Remote, United States
…regulatory intelligence and curated business context, supported by Forward-Deployed Experts, giving enterprises a clear view of the risk profile behind every AI system. By making that risk…
Added 9 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and…
Added 9 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and…
Added 9 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and…
Added 3 days ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Remote, United States
ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of…
Added 3 days ago
Senior Staff Privacy Engineer - Moveworks
ServiceNow
Mountain View, CA
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a…
Added 4 days ago
Automation Engineer
Koniag Government Services
Washington, DC
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an Automation Engineer to support KITS and our government customer in Washington, DC. The position is hybrid,…
Added 4 days ago
Forward Deployed Engineer - AI, Dedicated Staffing
Carousel Industries
Boston, MA
The Forward Deployed Engineer role is responsible for embedding with a strategic healthcare client's engineering and business teams to design, build, and operationalize AI-enabled solutions…
Added 5 days ago
Senior Staff Software Engineer_Voice AI Agent Prompting
ServiceNow
Santa Clara, CA
The Forward Deployed Engineer, Voice AI Agent Engineering designs, builds, ships, and operates voice AI agents whose core behavior is model-driven rather than explicitly authored -…
Added 5 days ago
C
Forward Deployed Engineer
Caylent
United States
- $136,000 to $216,000 USD / year
Forward Deployed Engineers live inside client organizations - in their standups, codebases, and architecture decisions. You own your assigned workstreams, deliver production-quality work…
Added 6 days ago
Senior Kore.ai Developer / Conversational AI Engineer
NTT DATA Services, LLC
Irving
…us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply…
Added 6 days ago
AI Engineer - Forward Deployed Engineer
Traversal
New York, NY
As a Forward Deployed Engineer at Traversal, you will own the last-mile delivery of the Traversal platform and product for our most strategic customers to upgrade and tune the performance…
Added 6 days ago
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Senior Customer Success Manager
Within
San Francisco, CA · Manhattan, NY
- $160,000 to $210,000 USD / year
- FDE-adjacent technical depth: You've worked alongside - or as - a Forward Deployed Engineer, and you're comfortable enough in the technical weeds (APIs, integrations, data structures) to…
Added 6 days ago
Senior Kore.ai Developer / Conversational AI Engineer
NTT DATA Services
Irving, TX
…us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply…
Added 7 days ago
Principal Forward-Deployed Engineer
Docusign
Remote, United States
Experience integrating intake and orchestration tools (e.g., Zip, LevelPath, Oro, ServiceNow) with procurement backends
Added 7 days ago
Principal Forward-Deployed Engineer
Docusign
Remote, United States
Experience integrating intake and orchestration tools (e.g., Zip, LevelPath, Oro, ServiceNow) with procurement backends
Added 7 days ago
Principal Forward-Deployed Engineer
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
United States
Added 7 days ago
Principal Forward-Deployed Engineer
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
United States
Added 7 days ago
Principal Forward-Deployed Engineer
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
Remote, United States
…and contract lifecycle management (CLM). What you'll do As a Forward-Deployed Engineer for strategic Healthcare & Life Sciences (HLS) engagements, you will design, prototype, deploy, and…
Added 7 days ago
Principal Forward-Deployed Engineer
Docusign
Remote, United States
As a Forward-Deployed Engineer for strategic Healthcare & Life Sciences (HLS) engagements, you will design, prototype, deploy, and stabilize production-ready solutions using the Docusign…
Added 10 days ago
A
Sr Lead Network Security Engineer - Zero Trust
ADP
Roseland, NJ
- $107,400 to $264,300 USD / year
ADP is hiring a Senior Lead Network Security Engineer - Zero Trust
Added 10 days ago
Integrated Solutions Release & Configuration Engineer
Wabtec
West Melbourne, FL
The Integrated Solutions Release & Configuration Engineer serves as the subject matter expert for release and configuration management across integrated Digital Intelligence solutions. This…
Added 10 days ago
Integrated Solutions Release & Configuration Engineer
Wabtec
Erie, PA
The Integrated Solutions Release & Configuration Engineer serves as the subject matter expert for release and configuration management across integrated Digital Intelligence solutions. This…
Added 10 days ago
Integrated Solutions Release & Configuration Engineer
Wabtec
Pittsburgh, PA
The Integrated Solutions Release & Configuration Engineer serves as the subject matter expert for release and configuration management across integrated Digital Intelligence solutions. This…

ServiceNow

Area VP, Solution Consulting

Santa Clara, CA, United States

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Job details

Experience: Extensive experience (10+ years) leading pre-sales, solution consulting, or technical sales organizations at scale, including leading other leaders (managing managers).
Posting language: English
Posted: Oct 22, 2026

Original job description

Company Description ServiceNow is a global market leader in AI-enhanced cloud technology, serving over 8,100 customers, including 85% of the Fortune 500®. Our platform connects people, systems, and processes so organizations can work smarter, faster, and better. We pursue our purpose to make the world work better for everyone. Join us to put AI to work for people.

Job Description

As the AVP, AMS CRM Solution Consulting, you own the pre-sales technical engine behind one of ServiceNow's fastest-growing bets: CRM. You will lead a multi-layer organization of first- and second-line Solution Consulting leaders and their teams across the Americas, directly accountable for the Net New Annual Contract Value (NNACV) that CRM delivers. This is an execution role at heart. Your mandate is to convert ServiceNow's next-generation, AI-native CRM vision into consistent, repeatable pre-sales motions that win - at speed and at scale. You will re-establish a tight connection between the field and CRM product, build the next generation of pre-sales talent around the Forward Deployed Engineer (FDE) model, and lead the shift from a demo-centric to a proof-of-value (POV) centric go-to-market motion. Above all, you will drive speed, simplification, and clarity - scaling the organization through AI automation and operating as a single, unified engine of execution alongside your CRM selling peers. What you'll do… Own the number – drive CRM NNACV growth

Carry direct accountability for AMS CRM NNACV targets and mobilize the Solution Consulting organization to achieve and exceed double-digit ACV growth.
Translate the number into clear team-level and individual pre-sales motions; forecast technical win rates and remove the blockers that slow deals.
Partner with CRM sales leadership to prioritize the opportunities, use cases, and industries where CRM wins fastest.

Build the next-generation pre-sales organization (FDE model)

Lead and grow the next generation of pre-sales talent, evolving the Solution Consultant role toward the Forward Deployed Engineer (FDE) model - technical leaders who build alongside customers rather than present to them.
Participate in and accelerate the transition from a demo-centric to a POV-centric pre-sales GTM motion, making working proof-of-value the default way CRM earns technical trust.
Recruit, develop, and retain elite technical talent, and build a bench of first- and second-line leaders ready for scale.

Champion AI and the future of CRM

Understand and guide the market's intense focus on AI alongside the world's demand for a next-generation CRM, positioning ServiceNow's AI-native CRM as the answer.
Keep the organization fluent in agentic AI, Now Assist for CRM, and the platform capabilities that differentiate ServiceNow from legacy CRM incumbents.
Bring an outside-in view of where CRM and AI are heading into product, GTM, and enablement decisions.

Scale through automation – speed, simplification, and clarity

Drive a passionate, relentless emphasis on using AI automation tools to scale the pre-sales organization - doing more through focus, not headcount.
Simplify how the team works: fewer and better assets, standardized POV frameworks, and automated demo and environment provisioning.
Make speed, simplification, and clarity the operating standard for every motion the team runs.

Reconnect the field to CRM product

Re-establish a strong, two-way connection between AMS Solution Consulting and CRM Product Management so that field insight shapes the roadmap and product direction reaches the field fast.
Serve as a trusted voice of the customer, channeling technical wins, losses, and gaps into product priorities.
Ensure the team consistently represents the current, differentiated CRM story - not the last generation's.

Lead with consistent motions, clear messaging, and accountability

Drive first- and second-line leaders to clear, consistent messaging and visible leadership accountability across the organization.
Establish consistent motions and communication rhythms so every team runs the same plays to the same standard.
Motivate the team and the broader CRM community to rally around shared, ambitious growth targets.

Operate as a single engine of execution

Work with CRM selling peers - sales, product, value, and partner leaders - as one integrated engine of execution, not adjacent functions.
Align pre-sales strategy, coverage, and investment with the broader CRM go-to-market plan.
Represent AMS CRM Solution Consulting in cross-functional and global forums, ensuring consistency across regions.

Qualifications

To be successful in this role you have:

Extensive experience (10+ years) leading pre-sales, solution consulting, or technical sales organizations at scale, including leading other leaders (managing managers). This team is appox. 110 ICs and 16 managers.
10+ years in leadership role in Solution Consulting domain
A consistent record of owning and delivering against ACV / NNACV or equivalent revenue-tied targets in a software or SaaS environment.
Deep understanding of the CRM market and the disruption that AI and agentic automation are bringing to it.
Fluency with AI and automation tools and a demonstrated bias toward using them to scale teams and simplify how work gets done.
Experience evolving pre-sales motions - especially moving teams from demo-centric to POV / proof-of-value-centric selling.
Exceptional communication and executive presence, with the ability to set clear messaging and hold leaders accountable to it.
Strong cross-functional operating skills and a track record of aligning sales, product, and pre-sales into a single execution engine.
A talent magnet who can recruit, develop, and retain top technical leaders and individual contributors.
Bachelor's degree in a technical or business field, or equivalent work experience.
Expected to travel up to 50% of the time on average.

JV20 For positions in this location, we offer a base pay of $225,825 - $372,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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