Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Parental leave - Training & development - Tuition assistance Case Manager - The First Fulltime Location: Pittsfield, MA Compensation: \$21/hour Position Summary: The Case Manager plays a vital role in supporting guests at The First by providing direct engagement, case coordination, and resource navigation. This position ensures that the day-to-day operations of the space run smoothly and that all guests are welcomed, respected, and supported in a manner consistent with our mission and values. Key Responsibilities: Client Support & Case Management - Build trusting relationships with guests through consistent, compassionate presence. - Conduct intake and needs assessments to identify individual goals and priorities. - Provide ongoing case management including referrals, housing applications, benefits coordination, and service navigation. - Collaborate with community partners and agencies to connect guests with housing, behavioral health, medical, and employment resources. - Support crisis de-escalation and conflict resolution using trauma-informed and harm-reduction approaches. Program Operations - Assist in the daily operations of The First, including guest check-in, meal and supply distribution, and maintaining a clean, safe, and welcoming environment. - Participate in team meetings, safety reviews, and program planning activities. - Document interactions, referrals, and outcomes in accordance with agency policies. - Help implement and uphold program policies that support accessibility, safety, and inclusivity. - Identify and communicate emerging needs or trends among guests to inform program development. Collaboration & Community - Work closely with the Program Director and peer staff to ensure coordinated, high-quality support for guests. - Participate in community outreach and engagement activities as needed. - Contribute to a team culture grounded in equity, mutual respect, and shared responsibility. Qualifications: - Experience providing direct service to individuals experiencing homelessness, poverty, mental health, or substance use challenges preferred. - Strong understanding of trauma-informed care, harm reduction, and housing-first principles. - Excellent interpersonal and communication skills; able to engage effectively across diverse populations. - Ability to manage multiple priorities in a fast-paced, dynamic environment. - Proficiency in basic computer use and electronic documentation. - CPR/First Aid and Narcan training (or willingness to obtain). - Commitment to equity, inclusion, and person-centered service delivery. Benefits: - Generous PTO (time-off) package. - Comprehensive health and dental insurance plans. - Life insurance and long-term disability insurance. - 403(b) retirement plan. - Tuition remission for eligible classes. - Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. - Opportunities for career development and advancement. - And much more About ServiceNet ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others. Join Us Join us and become part of a caring community that helps others find joy and purpose. Apply today. Apply or view all of ServiceNet\'s current openings{target="blank" rel="noreferrer noopener"}