Jobs in the United States

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Added 3 mins ago
Senior Director, Product Marketing
Jasper
Remote, United States
- Own Jasper’s analyst relations strategy and program, building trusted relationships with industry analysts and partnering with executive and product leaders on briefings, research…
Added 6 mins ago
AA
Counter Sales Representative (Part-time)
AIRGAS Airgas USA, LLC
San Luis Obispo, CA
- Part-time
R10099611 Counter Sales Representative (Part-time) (Frozen)
Added 8 mins ago
CO
Agency Staff Services Analyst I/II
County of Shasta
Redding, CA
- $25.97 to $36.55 USD / hour
…reports and makes recommendations on procedures, policies, and program alternatives; makes recommendations on financial, personnel, client, and other administrative systems; monitors…
Added 8 mins ago
CO
Social Worker Supervisor I/II
County of Shasta
Redding, CA
- $32.99 to $45.98 USD / hour
…social work or a master’s degree from a two-year counseling program. Current deferment from the State of California allows for candidates that are currently enrolled in a Master of Social…
Added 8 mins ago
CO
Office Assistant III - 525
County of Shasta
Redding, CA
- $20.45 to $26.09 USD / hour
…detailed subject matter knowledge of a specific and complex program area or specialized record keeping…
Added 8 mins ago
CO
Account Clerk III
County of Shasta
Redding, CA
- $22 to $28.08 USD / hour
…detailed and complex subject matter knowledge of a specific program area or specialized system inherent to the operations of the…
Added 9 mins ago
(C
MDS Part Time LPN
(Sage Creek Post-Acute) Grape Holdings, LLC
United States
- Part-time
Participate in the development, maintenance, and implementation of the facility’s quality assurance program for the nursing service department.
Added 14 mins ago
Patient Care Technician - PCT - Dialysis Preceptor
Fresenius Medical Care
Diamondhead, MS
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 14 mins ago
Patient Care Technician - PCT - Dialysis Preceptor
Fresenius Medical Care
Canton, MS
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 15 mins ago
KC
Maintenance Mechanic (Day Shift 2A)
KETTLE CUISINE LLC
Everett, WA
- $28 to $36 USD / hour
Ability to obtain Full-face respirator certification (we will provide certification program)
Added 17 mins ago
CI
Dell Territory Sales Representative
Companies, Inc.
Glen Allen, VA
- $20 USD / hour
2020 Companies is hiring a full-time Brand Representative, representing our client, Dell.
Added 19 mins ago
CO
Recreation Leader III -Hourly
City of South Gate
South Gate, CA
- $20.54 to $24.97 USD / hour
…timesheets and invoices; completing higher level recreation program work including the planning and instruction of various programs and activities and providing lead direction to…
Added 21 mins ago
PC
Legal Assistant 1
Pierce County
Tacoma, WA
- $26.61 to $33.23 USD / hour
…and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public…
Added 21 mins ago
PC
Legal Assistant 2 - Civil Division (PT - 20 hours a week)
Pierce County
Tacoma, WA
- $28.73 to $35.78 USD / hour
…and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public…
Added 31 mins ago
L
Customer Care Advocate x2 - Bothell, WA
lhh
Bothell, WA
- $26 to $29 USD / hour
LHH is seeking an experienced Customer Service Representative I to support our client’s high-volume customer care operation in Bothell, WA. We are looking for an adaptable, compassionate,…
Added 31 mins ago
CP
Holiday Retail Audio Product Specialist
Channel Partners
Columbus, OH
- $20 to $22 USD / hour
Complete all required training and program reporting
Added 33 mins ago
VC
Environmental Health Specialist I/II/III - Community Services
Ventura County
Ventura, CA
- $29.02 to $53.72 USD / hour
…at all levels of our agency to best serve our clients and be representative of the community we serve and is committed to being an active participant in removing barriers to ensure…
Added 36 mins ago
Associate Business Analyst
Marathon Petroleum Corporation
Findlay, OH
Added 36 mins ago
Retirement Programs Representative III- IV - HR Executive Compensation & Retirement Programs - Akron
FirstEnergy Corp
Akron, OH
…benefit pension (qualified and non-qualified) and our 401(k) program. This position partners with the business units to ensure that programs support their objectives by helping to attract…
Added 36 mins ago
SVP & Director of IT Governance - Cyber Security
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Toledo, OH
Added 36 mins ago
Liability Claims Representative | BI Premises Experience Required | TX License
Sedgwick
Cincinnati, OH · Cleveland, OH · Columbus, OH · Toledo, OH · Dayton, OH
Added 37 mins ago
Staff Pharmacist - (2nd Shift)
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Columbus, OH
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals…
Added 37 mins ago
Director, Global Network Delivery, Server Operations
Google
Columbus, OH
15 years of technical program management experience.
Added 37 mins ago
CC
Regulatory Operations Analyst III
Centene Corporation
Columbus, OH
- $70,100 to $126,200 USD / year
…initiatives. Attends cross-departmental meetings as department representative, provides guidance to the business related to regulatory requirements and appropriately escalates matters to…
Added 37 mins ago
RA
Territory Manager - Grove City, OH
Reynolds American
Grove City, OH
- $68,700 USD / year
Demonstrated ability to perform a sales representative/territory manager role successfully.

ServiceMac, LLC

Customer Service Representative

Remote, United States

$20 to $22 USD / hour

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Job details

Pay: $20 to $22 USD / hour
Experience: At least 1 year of related experience in a call center or customer service environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do Our team helps customers navigate their mortgage accounts by researching questions, troubleshooting issues, and providing clear and accurate information. In this role, you’ll use multiple systems and resources to analyze account information, perform basic calculations, document customer interactions, and identify solutions - all while delivering a positive customer experience. You’ll also play an important role in helping the team meet service, call-handling, and regulatory requirements.

What You’ll Do

Resolve Customer Inquiries: Speak directly with customers to understand their needs, answer questions, troubleshoot account concerns, and provide timely resolutions.
Research & Analyze Accounts: Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions.
Verify Account Information: Confirm and update customer contact and account information to help maintain accurate records.
Implement Solutions: Evaluate customer concerns and take appropriate corrective action based on established procedures and available resources.
Escalate Complex Issues: Recognize when additional support is needed and partner with managers, support representatives, or other teams to resolve more complex requests.
Document Customer Interactions: Maintain accurate account records by entering clear, concise, and thorough notes regarding customer conversations and actions taken.
Investigate & Follow Through: Research a variety of customer concerns and coordinate with internal teams to help ensure issues are resolved accurately and timely.
Assist With Billing Questions: Help customers understand billing-related matters and coordinate with Collections or other appropriate departments when additional assistance is required.
Identify Additional Solutions: Introduce customers to relevant products and services offered by our clients when appropriate.
Support Service & Compliance Goals: Meet established call-handling, quality, productivity, and regulatory requirements while providing a consistent customer experience.

What You’ll Bring

At least 1 year of related experience in a call center or customer service environment.
Mortgage servicing, financial services, or other related industry experience preferred.
High school diploma or equivalent required.
Strong customer service and communication skills.
Ability to navigate multiple computer systems and screens while assisting customers.
Strong attention to detail and the ability to maintain accurate account documentation.
Basic math and problem-solving skills.
Ability to research information, analyze customer concerns, and determine appropriate next steps.

Schedule & Training

Class Start Date: Hiring for January 2027
Regular Shift: Monday – Friday, 11:00 a.m. – 8:00 p.m. ET
Saturday Rotation: One Saturday every four weeks, 9:00 a.m. – 3:00 p.m. ET, with a scheduled weekday off Tuesday through Thursday.
Occasional mandatory overtime may be required based on business needs and call volume.
Training: The three-week training program will be held from 9:00 a.m. – 6:00 p.m. ET.

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $20-$22 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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More about this job

Skills

Customer service
Troubleshoot
Research
Regulatory compliance
Customer experience
Communication skills
Assist customers
Attention to detail
Documentation
Problem solving

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