Order Fulfillment Specialist

Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking a Order Fulfilment Specialist in Culloden, WV. If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!

Position Summary:

The Order Fulfillment Specialist ensures confirmed Sales Orders comply with policies and procedures while optimizing site allocation to ensure on-time shipping. This position requires extensive communication with multiple departments throughout the quote-to-cash cycle and demands strong analytical, problem-solving, and coordination skills.

Tasks/Duties/Responsibilities:

• Serve as primary contact for Sales and Distribution for process exceptions and corrections
• Review daily distribution orders to ensure on-time delivery requirements are met
• Audit Sales Order for accuracy and completeness prior to releasing material for shipment
• Coordinate with Production Planning and Distribution to ensure product availability and proper order flow
• Research, troubleshoot, and resolve order-related exceptions
• Continuously evaluate processes, procedures and policies to identify efficiency and improvement opportunities
• Maintain consistent documentation and transactional accuracy
• Other duties as assigned

Knowledge/Skills/Requirements:

• Associates Degree in business-related or technical field required. Bachelors preferred
• Proficiency with company software, including QAD, SalesForce, Microsoft Office Suite
• Ability to multi-task, prioritize and manage time effectively
• Strong attention to detail with excellent organizational and follow-up skills
• Strong analytical and problem-solving abilities
• Effective written and verbal communication skills
• Ability to collaborate with internal and external

Reports To:

• Inventory and Planning Manager

The perks of joining our Team

• Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
• Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
• Predictable, set schedules that support work-life balance - no rotating shifts
• 401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
• Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
• Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
• Annual bonus potential up to $3,000 - through performance incentive programs
• Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
• See all benefits we offer here