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Service Wire

IT Support Technician

Houston, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an IT Support Technician in Houston, TX If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!

Position Summary:

The IT Support Technician provides primary support for workstations, network devices, and peripheral equipment in a desktop and help desk environment. This position requires the ability to successfully handle multiple priorities and possess a high level of discipline while remaining flexible. A successful candidates will be required to provide IT support to all customer levels in a manufacturing environment up to and including presentations and explanation of projects to upper level management.

Tasks/Duties/Responsibilities:

Provide technical support for both hardware and software issues our users encounter
Manage the configuration and operation of client-based computer operating systems (laptops, desktops, and thin clients)
Maintain inventory overview of hardware and software.
Develop and present equipment, software, and policy training to staff and end users
Maintain documentation of processes, policies, and systems
Perform hardware and software upgrades to ensure all systems are up-to-date
Test system updates and patches, as well as application rollouts and troubleshoot issues
Provide support for user accounts, permissions, and passwords and ensure users can securely access data
Contribute to team effort by accomplishing related results as needed.
Provide help desk support and specialized technical assistance to system users, escalating issues as necessary
Other duties as assigned

Minimum Knowledge/Skills/Requirements:

High School diploma or equivalent
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Previous experience in Desktop Support, troubleshooting, deployment, and asset management
Excellent written and verbal communication skills
Excellent analytical, problem solving, and organizational skills
An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
Willingness and ability to work in an on-call rotation
On-Site Position (No Remote work available)

Preferred Knowledge/Skills/Requirements:

Bachelor’s degree in Computer Science or IT related field
A+, Network +, or other primary technical certifications
Ability to explain complex IT concepts in simple terms
Proven ability to work with a high degree of autonomy
Experience with VMWare Horizon

Reports To:

IT Supervisor - Client Services and Cybersecurity

The perks of joining our Team

Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
See all benefits we offer here

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More about this job

Skills

Technical support
Presentation skills
Computer operating systems
Manage inventory
Documentation
Troubleshoot
DNS
DHCP
Troubleshooting
Communication skills
Problem solving
Organizational skills
Computer science
A+
VMware
Cybersecurity

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