IT Support Technician

Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an IT Support Technician in Houston, TX If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!

Position Summary:

The IT Support Technician provides primary support for workstations, network devices, and peripheral equipment in a desktop and help desk environment. This position requires the ability to successfully handle multiple priorities and possess a high level of discipline while remaining flexible. A successful candidates will be required to provide IT support to all customer levels in a manufacturing environment up to and including presentations and explanation of projects to upper level management.

Tasks/Duties/Responsibilities:

• Provide technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems (laptops, desktops, and thin clients)
• Maintain inventory overview of hardware and software.
• Develop and present equipment, software, and policy training to staff and end users
• Maintain documentation of processes, policies, and systems
• Perform hardware and software upgrades to ensure all systems are up-to-date
• Test system updates and patches, as well as application rollouts and troubleshoot issues
• Provide support for user accounts, permissions, and passwords and ensure users can securely access data
• Contribute to team effort by accomplishing related results as needed.
• Provide help desk support and specialized technical assistance to system users, escalating issues as necessary
• Other duties as assigned

Minimum Knowledge/Skills/Requirements:

• High School diploma or equivalent
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Previous experience in Desktop Support, troubleshooting, deployment, and asset management
• Excellent written and verbal communication skills
• Excellent analytical, problem solving, and organizational skills
• An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
• Willingness and ability to work in an on-call rotation
• On-Site Position (No Remote work available)

Preferred Knowledge/Skills/Requirements:

• Bachelor’s degree in Computer Science or IT related field
• A+, Network +, or other primary technical certifications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work with a high degree of autonomy
• Experience with VMWare Horizon

Reports To:

• IT Supervisor - Client Services and Cybersecurity

The perks of joining our Team

• Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
• Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
• 401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
• Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
• Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
• Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
• See all benefits we offer here