General Manager

Overview

Service Champions is currently seeking a General Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our General Managers are execution-focused, ensuring that the center meets its targets and delivers excellent service. Their focus includes operational execution and team leadership at the local level.

Your place of work makes all the difference in your life. At Service Champions, we believe our employees are our strongest asset. We are pleased to share that Service Champions has received National recognition for being a top Workplace in the USA consecutively since 2022. This is in addition to winning the Top Workplace award on a local level since 2016. These coveted awards are voted on by our own employees - over 400 team members strong and growing. We believe in hiring the best: those who have a passion for personal and professional growth and who understand the value of individual and team performance. Every day our Employees are proud to be a Champion!

What’s In It For Me?

• Compensation $120K - $130K
• Annualized Bonus Plan
• Vacation time, sick pay, paid holidays, & birthdays off paid
• Health, Vision and Dental plan
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Manages Service Manager, Production Manager, OSC, Warehouse team
• Shared management of center sales team with Regional Manager
• Management of Sales and Service team and KPI performance.
• Management of Production team, including PPS approval.
• Center inventory oversite.
• Management of Sales and Service levels, quality control, client satisfaction.
• Directs all center training.
• Executes short- and long-range objectives.
• Participates in Quarterly Center strategic planning.
• Direct supervision of frontline staff and supervisors.
• On-site presence to coach, train, and support staff.
• Operational efficiency, including scheduling, job handling, and service delivery.
• Customer experience management, ensuring high-quality service and retention.
• Collaboration with other departments to align goals and resolve issues.

Qualifications

Do I Have What It Takes?

• Proven experience as a Sales and Service leader, driving KPIs.
• Strong understanding of HVAC.
• Exceptional leadership, communication, and organizational skills.
• Proficiency in operational software and project management tools.
• Results-driven with a hands-on approach.
• Skilled in conflict resolution and team motivation.
• Ability to thrive in a fast-paced, customer-focused environment.
• Excellent oral and written communication, interpersonal skills.
• Ability to fluently speak, read, and write in the English language.
• Background and drug screening required upon job offer.
• Service Champions is a drug-free workplace.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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