Community Relations Manager

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

The Community Relations Manager serves as the primary local point of contact between the Serverfarm and the surrounding community. This position is designed to build strong relationships with local residents, businesses, educational institutions, workforce development organizations, and municipal stakeholders in a Clarskville.

Based out of a local downtown community office, this individual will provide an accessible, welcoming resource for community members seeking information about the company, employment opportunities, the data center industry, and the company's involvement in the local area.

The role will help bridge the gap between the company and the community by answering general questions, connecting individuals with the appropriate internal departments, directing prospective applicants to available career opportunities, and ensuring local concerns and inquiries are acknowledged and routed to the appropriate company representatives.

The position may be structured as either part-time or full-time, depending on community needs, engagement volume, and the company's desired level of local presence.

Key Responsibilities

Community Engagement & Local Relations

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Serve as the primary local representative and point of contact for community members seeking information about Serverfarm and its operations.

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Establish and maintain positive relationships with local residents, small businesses, community organizations, schools, and municipal representatives.

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Maintain regular office hours at the company's downtown community office, providing an approachable, in-person resource for individuals with questions or concerns.

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Respond to general community inquiries professionally, ensuring questions are acknowledged, documented, and directed to the appropriate internal resources.

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Represent the company at local community events, business meetings, and other civic activities.

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Proactively identify opportunities for the company to become more involved in local initiatives and community development.

Data Center Industry Education & Awareness

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Serve as an accessible community resource for general questions about the data center industry and the company's local presence.

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Explain, in approachable and nontechnical language, what data centers do, the types of jobs they create, and their importance to the broader technology infrastructure.

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Coordinate with internal subject matter experts in Operations, Development, Safety, Sustainability, and the People Team to obtain accurate responses to more technical questions.

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Help educate community members about career opportunities, industry growth, technology infrastructure, and the company's economic contributions to the region.

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Coordinate informational sessions, community presentations, and educational opportunities with internal company representatives.

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Ensure information shared externally is accurate, consistent with approved company messaging, and appropriately reviewed when necessary.

Internal Coordination & Issue Resolution

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Act as the central connection point between the local community and the company's internal departments.

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Direct inquiries to the appropriate internal stakeholders, including:

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Operations – general facility-related questions and operational inquiries.

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Safety – environmental, health, and safety-related questions.

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Sustainability – energy efficiency, environmental initiatives, and sustainability programs.

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Corporate Communications – company announcements, media inquiries, and public messaging.

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Community Relations / Executive Leadership – broader community concerns, partnerships, and escalated matters.

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Maintain a log of community questions, concerns, requests, and follow-up activities.

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Monitor outstanding inquiries to ensure they are routed appropriately and receive timely responses.

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Identify recurring questions or concerns and communicate trends to company leadership.

Downtown Community Office Management

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Maintain a visible and welcoming company presence through a designated downtown community office.

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Establish consistent office hours, which may be structured around part-time or full-time coverage depending on community needs.

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Welcome walk-in visitors and provide general information about the company, employment opportunities, and community programs.

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Maintain informational materials, employment resources, company-approved literature, and community engagement information.

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Coordinate scheduled meetings between community members and appropriate company representatives when additional expertise is required.

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Create an approachable environment where residents feel comfortable asking questions and engaging with the company.

Community Partnerships & Corporate Social Responsibility

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Develop partnerships with local nonprofits, educational institutions, workforce organizations, and civic groups.

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Identify opportunities for employee volunteerism, charitable contributions, local sponsorships, and community improvement initiatives.

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Coordinate company participation in local events, educational programs, and workforce development initiatives.

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Help identify opportunities to support local economic development and strengthen the company's reputation as a responsible community partner.

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Work with internal People Team and leadership teams to develop programs that encourage local hiring and community investment.

Key Qualifications

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Bachelor's degree in Communications, Public Relations, Business Administration, Community Development, Human Resources, or a related field preferred.

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3–5 years of experience in community relations, public relations, customer relations, workforce development, business development, or a similar role.

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Experience working with local communities, government agencies, educational institutions, or nonprofit organizations preferred.

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Excellent interpersonal, communication, and relationship-building skills.

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Ability to communicate technical or complex information in a simple, approachable manner.

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Strong organizational skills with the ability to manage multiple inquiries and follow-ups.

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Comfortable working independently and serving as the primary company representative in a local office.

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Proficiency with Microsoft Office and general business communication tools.

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.