Junior Site Reliability Engineer

Junior Site Reliability Engineer

Location: Remote, North America (US & Canada) - This role is open to qualified candidates across the U.S. and Canada. To support broader team coverage, candidates must be willing and able to work a schedule aligned with Mountain (MST) or Pacific Time (PST) business hours.

Employment Type: Full-time/Permanent

Travel: Willingness and ability to travel is an essential function of all jobs at the company unless otherwise advised by your manager or Human Resources at the time of hire or promotion. Approximately up to 5%

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.

Join us as we lead the future of finance automation!

Your Day to Day:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core duties and responsibilities include (but are not limited to) the following:

• Bridging the gap between traditional software engineering and operations to create highly scalable and fault-tolerant systems.
• Supports in providing the monitoring infrastructure and patterns for the monitoring of the business's applications, ensuring standard compliance. - Supports the Site Reliability Engineer in monitoring the engineering department's tools and procedures and promotes their evolution alongside the business's systems.
• Regularly checks and monitors alarms, diagnoses symptoms, analyzes root causes, and support to employ preventative measures to avoid reoccurrence of similar issues.
• Supports in ensuring of the performance and reliability of the centrally provided infrastructure as clusters and databases.
• Handles and resolves incidents and requests with low to mid complexity coming from Dev, MA or GS teams independently
• Learn to investigate and troubleshoot issues related to services.
• Learns to understand service and software capacity planning requirements and support to ensure that applications are deployed in a scalable architecture.
• Contributes to the knowledge base by documenting recurring tasks and problem solutions
• Supports design and development of the business's infrastructure architecture as well as developing automated scripts meant for building development and production environments.
• Learn to develop and provision infrastructure-as-code (IaC) scripts for deployment and scaling with Terraform and Ansible
• Learn to automate routine tasks (reduce toil) to improve efficiency and reduce manual intervention.
• Supports automated risk-management techniques and help to enables the support of continuous and consistent integration techniques for the development teams.
• Support ensuring compliance with industry standards and best practices.
• Contributes to the security of Serrala's cloud solution by ensuring hardening and patching of provided infrastructure components, implement security controls and participate in security audits.
• Support to scale infrastructure to accommodate increasing demand.
• Assist in driving measurable improvements to the reliability, performance, and efficiency of our production systems through instrumentation, analysis, and implementation of engineering improvements.
• Learn to identify bottlenecks and implement solutions to enhance system speed and reliability.
• Learn to develop repeatable, low-toil operational practices through the development of automated systems for software delivery, and system failover.
• Works collaboratively and hand-in-hand with the SRE, the platform team, the development teams in creating solutions for the purpose of deploying and monitoring software/applications.
• Works closely with the Site Reliability Engineers in balancing the requirements for performance, cost-effectiveness, and reliability of the CloudOps department.
• Performs similar duties and duties as delegated by the SRE, Senior SRE
• Keeps up with industry best practices, trends, and standards and identifies automation opportunities, designs, and automation solutions that improve Cloud operations and efficiency.
• Other duties as assigned.

What makes you excel in this position:

The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor's degree in Computer Science or any other relevant field. An equivalent of the same in working experience is also acceptable.
• Industry experience in the relevant field of 0-2 years recommended
• Practical system administrator know how and / or a proven and successful experience developing software solutions
• Experience working with Linux server administration and have a deep understanding of Linux/Unix. - Familiar with the SRE principles / philosophy as well with the related mindset
• Agile software development methodology, Scrum / Kanban and scaled agile frameworks (Scaled Framework)
• Basic experience in using ticketing system like Jira and wikis like Confluence

Salary Range

United States: 68,000-85,000

Canada: CAD 95,000-119,000

The above annual base salary range represents a general guideline for the low and high end of the pay range for this position. However, the actual salary offered will be determined on various factors including but not limited to location, job-related skills, experience, relevant education, training as well as market and business considerations.

What's in it for you? We have many benefits and perks available to you as a Serrala employee. Here are just a few...

• Medical, Dental, and Vision Insurance - available to you from your first day of employment
• Paid Parental Leave
• 401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services

Why you’ll love it here

Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.

At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.