Help Desk / Desktop Support Technician (Tier 1)
- Multiple Locations (U.S.), GA, United States
$20 to $26 USD / hour
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Job details
- Pay
- $20 to $26 USD / hour
- Experience
- 1–3 years of help desk, desktop support, or IT customer service experience (internships and military IT count)
- Posting language
- English
- Posted
Original job description
About the opportunity
SerKy Consulting is building a pipeline of Help Desk / Desktop Support Technicians (Tier 1) for upcoming contract and contract-to-hire assignments with clients across the United States. Assignments may be on-site, hybrid, or remote depending on the client. Apply once and our recruiters will match you to openings that fit your skills, location, and schedule as they come in. This is a strong entry point into a growing IT career.
What you will do
- Answer and resolve help desk tickets by phone, email, chat, and in person
- Troubleshoot Windows 10/11 desktops, laptops, printers, and peripherals
- Support Microsoft 365 (Outlook, Teams, OneDrive) and reset passwords and accounts in Active Directory
- Set up, image, and deploy new computers and equipment for new hires
- Document every issue and fix clearly in the ticketing system
- Escalate complex issues to Tier 2 / network teams with complete notes
Assignment details
- Type: Contract and contract-to-hire
- Location: Multiple locations across the U.S.; on-site, hybrid, and remote assignments
- Pay: typically $20–$26 per hour, based on experience and local market
- Schedule: Full-time, weekday business hours (some assignments may include evening or weekend coverage)
Requirements
What you need
- 1–3 years of help desk, desktop support, or IT customer service experience (internships and military IT count)
- Solid troubleshooting skills on Windows 10/11 and Microsoft 365
- Basic understanding of Active Directory, networking (IP, DNS, Wi-Fi), and printers
- Clear, patient communication with non-technical users
- Reliable transportation for on-site roles, or a quiet workspace and reliable internet for remote roles; ability to lift up to 25 lbs for on-site work
- Ability to pass a background check (and drug screen if the client requires it)
Nice to have
- CompTIA A+, Network+, or Google IT Support certificate
- Experience with ServiceNow, Zendesk, Freshservice, or similar ticketing tools
- Exposure to Intune, Azure AD / Entra ID, or remote support tools
Benefits
Why SerKy
- Weekly or bi-weekly pay with direct deposit
- A recruiter who knows you by name and keeps you updated
- Access to more IT and tech roles as you grow your skills
- Apply once - we'll match you to future openings that fit