Office Coordinator

About Serenity Lane

At Serenity Lane, our mission is to transform lives through the treatment of addiction. We believe in the power of recovery and are committed to delivering excellent, compassionate patient care. Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change. If you believe in recovery, want to grow in your career, and are driven to help others - you belong here.

About the Role

We are currently seeking a highly organized, detail-oriented, and proactive Office Coordinator to support the daily operations of our Albany Outpatient Clinic. This role is essential to maintaining efficient office workflows, ensuring accurate communication between departments, and supporting patient-facing administrative tasks. The ideal candidate thrives in a dynamic environment, enjoys problem-solving, and has a strong focus on customer service and confidentiality.

What You’ll Do

• Communication & Front Office Support
• Answer and direct calls, take accurate messages, and return calls as needed
• Respond to inquiries and schedule patient assessments
• Greet visitors and foster a welcoming front-office atmosphere
• Collect and input financial and insurance data into electronic records
• Maintain accurate patient attendance logs, group rosters, and intake documentation
• Handle weekly payments and deposits, and maintain office stats and reports
• Support Program Manager and staff with scheduling of patient appointments and counseling services
• Update and manage the outpatient group schedule
• Facilitate patient transitions and records coordination with internal departments
• Monitor and restock office supplies; alert manager when reorders are needed
• Process incoming/outgoing faxes and scan documents to patient records
• Ensure clinical paperwork packets (e.g., orientation, assessment) are complete and up to date
• Maintain confidentiality in accordance with HIPAA and Serenity Lane policies
• Assist in keeping office procedures and policy manuals current
• Support MOTS data entry compliance and quality assurance
• Follow emergency procedures and safety policies
• Prepare monthly office reports and track inquiry calls and emails
• Foster positive working relationships with internal staff and referral sources
• Participate in staff meetings, training, and flexible schedule adjustments as needed

What We’re Looking For

• High school diploma or equivalent (additional certifications preferred)
• Minimum 2 years of administrative or office coordination experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Excellent communication skills - both verbal and written
• Strong organizational skills with an ability to prioritize and multitask
• Reliable transportation (need can arise to provide support to other outpatient locations)
• Comfortable remaining stationary for long periods and performing repetitive motions
• Experience using office management software or electronic health records (EHR), preferred
• Familiarity with budgeting, invoicing, or basic bookkeeping principles, preferred
• Previous work in a healthcare, behavioral health, or fast-paced office setting, preferred
• Ability to pass a background check and drug screen (Serenity Lane is a Cannabis THC-free workplace)

What We Offer

• Medical, Dental, Vision Insurance
• 401k Retirement Plan
• Education Assistance
• Paid Time Off & Sick Pay
• Wellness Programs
• Work-Life Balance
• Opportunities for growth and career advancement
• Supportive, mission-driven team environment
• Inclusive, respectful workplace culture

Why Work at Serenity Lane?

You’ll join a team of professionals dedicated to improving the quality of life for patients and families - and in many cases, saving lives. You’ll also find a workplace where compassion, collaboration, and personal development are part of our everyday culture.

How to Apply

Submit your resume and complete an application at our Serenity Lane Careers Center at serenitylane.org

Questions? Contact: recruiting@serenitylane.org

Qualified applicants will be contacted within two weeks. Offers are contingent on a background check and drug screening.

Diversity & Inclusion at Serenity Lane

Serenity Lane is an Equal Opportunity Employer. We are committed to building a workplace that is diverse, inclusive, and welcoming for all. We strongly encourage individuals of all backgrounds, identities, and experiences to apply. We prohibit discrimination based on any protected characteristic and strive to foster a culture of equity and respect.