Technical Writer I (On-Call)

Position Description & Qualifications

We are seeking a part-time on-call Technical Editor & Document Support Specialist to provide flexible editing, formatting, and document production support for client-facing technical and operational documents. You will work with program management, operations, quality, and technical teams. You will help ensure documents are clear, consistent, and aligned with provided contractual requirements and organizational standards. Authors and designated approval owners remain responsible for confirming technical accuracy and contractual compliance. The ideal candidate has experience editing complex technical and operational documents, coordinating reviews, and managing document versions in a deadline-driven environment. Experience supporting federal government contracts is preferred. This flexible, part-time on-call position is expected to average approximately 10 to 20 hours per week. Actual hours may vary from week to week based on workload, deliverable schedules, and special projects.

Key responsibilities

Technical editing and quality review

• Perform technical, substantive, and editorial reviews of client documents, including:
• Standard operating procedures (SOPs)
• Plans and reports
• White papers and executive summaries
• Meeting minutes and briefing materials
• Training and operational documentation
• Process guides and job aids
• Ensure documents comply with approved templates, formatting standards, and style requirements.
• Improve clarity, consistency, grammar, readability, and document flow while preserving the intended meaning. Coordinate technical questions with authors and subject matter experts.
• Maintain a consistent tone and terminology across documents. Remove redundant content and flag conflicting information for resolution.
• Check acronyms, references, hyperlinks, tables, figures, and numbering for accuracy and consistency.

Deliverable development support

• Support document authors from initial drafting through final submission.
• Assist with document assembly and formatting.
• Coordinate reviews using tracked changes and comments, resolve feedback with document authors, and incorporate approved updates.
• Review documents against provided contractual requirements, quality standards, and approval checklists; flag gaps for resolution by the responsible owners.

Standard operating procedures and process documentation

• Review and update SOPs, process maps, workflows, and guidance documents.
• Work with authors and subject matter experts to keep documentation current, accurate, and aligned with operational procedures.
• Support periodic document reviews and ongoing process improvement efforts.
• Identify opportunities to simplify procedures and improve document usability.

Document control and compliance

• Maintain document repositories and version control records.
• Support document tracking, approval workflows, and submission readiness reviews.
• Check that required approvals, signatures, references, and revision histories are complete.
• Assemble and prepare final client submission packages.

Program support

• Support special projects, audits, operational assessments, and quality improvement initiatives. Provide surge support during high-volume deliverable periods.
• Participate in document review meetings and working sessions as needed.

Required qualifications:

• Authorization to work in the United States
• Ability to obtain and/or maintain a public trust
• Bachelor’s degree in English, Communications, Technical Writing, Business Administration, Public Administration, or a related field, plus at least two years of relevant experience. At least six years of relevant experience may substitute for a degree.
• Demonstrated experience reviewing and editing client-facing deliverables.
• Proficiency in Microsoft Word, including Track Changes, comments, styles, templates, automatic numbering, tables of contents, cross-references, and section formatting. Working knowledge of PowerPoint and Teams.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong written and verbal communication skills.

Other desired qualifications:

• Experience supporting federal government contracts.
• Knowledge of document control and quality management practices.
• Experience reviewing SOPs, policies, procedures, and operational documents.
• Experience using SharePoint, Confluence, Box, or similar content management systems to maintain document libraries, track versions, and support review and approval workflows.
• Experience using approved artificial intelligence (AI) tools to support editing and document review, with independent verification of outputs and adherence to data-handling requirements.

What success looks like

• Accurate, consistent documents that are clear, technically sound, and aligned with approved templates and standards.
• Coordinated reviews with stakeholder feedback addressed and required approvals documented.
• Current version records so teams can easily identify and access the latest approved documents.
• Complete, timely submission packages that meet client requirements and deliverable deadlines.

Work arrangement

• Part-time on-call schedule expected to average approximately 10 to 20 hours per week. Work will be assigned based on program needs, deliverable schedules, and special projects. Weekly hours may vary and are not guaranteed.
• Remote. Scheduling is flexible, but assigned work and scheduled meetings will generally require availability during the team’s business hours of 7:00 a.m.–6:00 p.m. Eastern Time. The employee must be able to respond to on-call work requests, coordinate availability with the manager, attend required meetings, and deliver complete, high-quality work by agreed deadlines. Occasional evening support may be needed during peak submission periods.

Apply to support the Centers for Medicare & Medicaid Services mission, solve business challenges, and work with a collaborative team.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.