Position Description & Qualifications
Looking for an opportunity to lead complex, high-impact technical projects as a Technical Project Manager? Bring your project management experience and technical expertise to support the CMS Eligibility Support Program. Serco supports implementation of the Affordable Care Act as the prime contractor for the CMS Eligibility Support contract under the Division of Offline Verifications and Operations. Serco is seeking a Technical Project Manager to manage complex technical projects from initiation through completion. This position will oversee project schedules, resources, risks, dependencies, technical requirements, testing, implementation, and customer communication. The Technical Project Manager may also provide leadership to other project managers and support program-level initiatives consisting of multiple related projects.
In This Role, You Will:
- Manage medium to large, complex technical projects from initiation through completion.
- Manage two to three medium to large technical projects in different lifecycle phases simultaneously.
- Develop and maintain project schedules, milestones, dependencies, risks, issues, action items, and status reports.
- Monitor project progress and implement corrective actions when schedule, quality, productivity, or customer objectives are at risk.
- Lead project briefings, technical meetings, and status reviews with customer representatives, company leadership, project teams, and external vendors.
- Coordinate with technical managers to secure the personnel and resources required to achieve project objectives.
- Analyze dependencies across assigned projects and other active program initiatives.
- Develop risk mitigation and contingency plans.
- Ensure projects follow established procedures, governance requirements, contract expectations, and delivery schedules.
- Support compliance with applicable Serco administrative policies, human resources practices, contract administration procedures, laws, and regulations.
- Prepare memoranda, reports, presentations, and other project documentation for daily and weekly meetings.
- Analyze user, system, and application needs and evaluate technical and functional requirements.
- Confirm that proposed solutions and designs align with approved project requirements.
- Review test plans and scenarios and support production deployments to minimize disruption to program operations.
- Support the development of statements of work, operating models, policies, standards, procedures, and performance measures for application management.
- Facilitate Joint Application Design sessions and maintain focus on approved objectives, scope, and achievable project timelines.
- Document lessons learned and develop recommendations for process improvements.
- Train and mentor team members on Scaled Agile Framework principles, governance processes, project leadership, and Serco objectives.
- Lead assigned teams, meetings, and administrative activities.
- Perform additional duties and responsibilities as assigned.
To be successful in this role you will have:
- A bachelor’s degree in any field.
- A minimum of 10 years of experience leading information technology projects or programs.
- An active Project Management Professional certification.
- The ability to obtain and maintain a Public Trust.
- The ability to travel up to 10 percent, as required.
- Experience applying at least one of the following project delivery methodologies: Scaled Agile Framework, Agile, Scrum, or Waterfall software development lifecycle.
- Experience leading projects or programs through scheduled delivery.
- Experience simultaneously leading two to three medium to large-scale technical projects.
- Experience managing project or program teams that include internal and external resources.
- Experience presenting project or program information to executive sponsors.
- Experience communicating technical project information to both technical and nontechnical audiences.
- Experience using Microsoft Word, Excel, PowerPoint, Visio, and Project.
- Experience using Jira, SharePoint, and ServiceNow.
Preferred Qualifications:
- Scaled Agile Framework Agilist, Scrum Master, PMI Agile Certified Practitioner, or Information Technology Infrastructure Library certification.
- Experience supporting the federal government or another highly regulated environment.
- Experience leading cloud modernization initiatives in Amazon Web Services or Microsoft Azure environments.
- Familiarity with Capability Maturity Model Integration, operational governance, and enterprise project management office standards.
- Knowledge of project management processes, practices, strategies, and methods.
- Experience resolving conflicts among project managers, technical teams, stakeholders, or vendors.
- Experience leading across multiple business and technology organizations.
- Ability to approach project challenges creatively and analytically.
- Ability to operate independently and make timely project decisions.
- Ability to adapt project plans to changing priorities, requirements, and timelines.
- Ability to influence stakeholders and obtain support from executive sponsors, team members, and peers.
- Ability to lead, motivate, and hold project teams accountable for assigned deliverables.
- Ability to build collaboration among technical and nontechnical team members.
- Ability to research project-related issues, technologies, and products.
- Ability to learn and apply new technologies.
- Written, verbal, presentation, and interpersonal communication skills.
- A collaborative and service-oriented leadership approach.
- Sound judgment, professionalism, and personal accountability.
- A commitment to fostering a respectful, inclusive, and team-oriented work environment.
- A track record of building positive relationships with internal and external customers.
- A commitment to teamwork, collaboration, and a One Team approach.
Additional Information If you are interested in supporting the CMS Eligibility Support Program and working with Serco’s team, submit your application for consideration. This remote opportunity provides the chance to lead complex technical initiatives that support important program operations.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.