Position Description & Qualifications
Operations/Technical Program Manager Are you an Operations/Technical Program Manager that can keep some of the nation’s most specialized range instrumentations ready for the next mission, then Serco has your next mission. You will be an Instrumentation Operations Manager in Huntsville, Alabama, for a contingent ROSIE opportunity. You will turn complex maintenance, staffing, and sensor-availability requirements into dependable day-to-day execution. Serco is building a team for the U.S. Army Space and Missile Defense Command (USASMDC) Reagan Test Range Operations, Sustainment, Improvement, and Engineering (ROSIE) opportunity. Reagan Test Range (RTR) supports missile-defense testing, space surveillance, and research and development through specialized radar, optical, telemetry, command-and-control, and range support systems. Work spans the Range Operations Center in Huntsville, Alabama, and facilities on Kwajalein Atoll in the Republic of the Marshall Islands, with support to other mission locations as required. Our focus is dependable mission execution, resilient sustainment, and disciplined modernization of systems that cannot afford avoidable downtime. You will coordinate engineers, technicians, operators, maintenance personnel, and mission planners supporting facilities on Kwajalein and the Huntsville Range Operations Center. You will work closely with RTR Government operations authorities and the Chief Engineer to balance today’s readiness with scheduled maintenance and tomorrow’s improvements.
In this role, you will:
- Lead contract execution of RTR instrumentation operations and maintenance for radar, optical, telemetry, and associated command-and-control/sensor support systems.
- Develop and execute preventive and corrective maintenance plans, extended maintenance windows, and documented readiness assessments.
- Coordinate sensor configuration, availability reporting, recall posture, and outage notifications with Government mission and space-operations stakeholders.
- Plan workforce coverage, technical qualifications, on-call response, and cross-training for geographically distributed and surge mission support.
- Coordinate with Government range controllers and test-mission planners to deconflict sensor use, scheduled outages, mission windows, and maintenance work.
- Establish operational performance measures, analyze recurring downtime and failure modes, and lead corrective actions to improve equipment availability.
- Manage maintenance procedures, status reporting, spares/obsolescence inputs, and interfaces with facilities, power, communications, and logistics providers.
- Partner with the Chief Engineer and cyber/configuration teams on approved changes, integration testing, rollback planning, and operational acceptance.
- Support operator qualification and recurring training processes for applicable test/space missions while maintaining accurate training and proficiency records.
- Provide clear operational risk briefings and recovery recommendations to program leadership and Government counterparts.
To be successful in this role, you will have:
- US citizenship and a valid US Passport
- Active Secret Security Clearance and the ability to be upgraded to a Top Secret/SCI
- Master of Science degree in Engineering or a scientific discipline from an accredited college or university and at least 15 years of progressively complex engineering or scientific experience; a related Ph.D. may substitute for 3 years of relevant experience, consistent with the draft PWS.
- Prior experience in operations, planning, or ballistic missile test-mission planning related to the job description listed above.
- Familiarity with radar, telemetry, and/or optical systems, including operating concepts and maintenance requirements.
- Demonstrated leadership of technical operations or sustainment teams in a mission-critical environment.
- Experience with maintenance scheduling, operational performance metrics, and technical risk management.
- Active U.S. Secret clearance with ability to obtain and maintain Top Secret access as required; ability to work on site in Huntsville and travel to Kwajalein or other mission locations.
- Ability to work on site in our Huntsville Serco Office, Monday through Friday during normal business hours and travel to Kwajalein or other mission sites when required.
Additional Desired Experience and Skills:
- Prior range instrumentation work involving KREMS sensors, missile testing, or space surveillance.
- Experience supporting launch/test windows, sensor recall requirements, abnormal-event recovery, and after-action reviews.
- Familiarity with operator training/certification programs, mission CONOPS, and specialized command-and-control tools.
- Experience sustaining remote facilities with constrained logistics, high-power radar infrastructure, and mission-critical power/HVAC systems.
- Knowledge of Government configuration-control boards, maintenance records, and reliability/availability metrics.
Military Veterans and Spouses are encouraged to apply! Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. Submissions to this requisition may be shared with our contractor and subcontractor partners in this effort. If you are interested in supporting and working with our U.S. Department of Defense and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! The contract is scheduled to be awarded next year, so apply now to meet your future mission and team-mates. ROSIE
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
