Position Description & Qualifications
As an Intermediate Management Analyst in facilities management and continuous process improvement with Serco, you will provide integrated organizational and management support to the evolving needs of the Department of Defense (DoD) Washington Headquarters Service (WHS) in the acquisition and management of its diverse portfolio of facilities space and real property assets.
Daily work is conducted as an integrated team member of the Space Portfolio Division (SPD) of the WHS Facilities Services Directorate (FSD) that performs acquisition and management of a diverse portfolio of over 16 million square feet of office, warehouse, and special use space across the National Capital Region (NCR).
Work location is in the Alexandria/DC metropolitan area.
In this role, you will:
- As part of a cross-functional portfolio management team, support multiple concurrent program/project management activities and add value in supporting operations.
- Support program office daily operations.
- Participate in SPD’s integrated continuous process improvement efforts. Perform supporting tasks in defining and implementing process improvement, business process reengineering, and organizational efficiency initiatives.
- Prepare and manage large amounts of information in Microsoft Word, PowerPoint, Excel, and Project in a shared environment across an office.
- Prepare information papers and briefing presentation material to senior leaders in the DoD.
- Apply knowledge in government contracting, budget, cost, and logistics.
- Coordinates diverse staff actions across the organization to ensure unity of effort. Capture, disseminate, coordinate, track, and complete responses to suspense action from higher headquarters and internal authorities.
To be successful in this role, you will have:
- Experience.MI Professional in Business Analysis (PBA), or equivalent
- Demonstrated effectiveness in coordinating timely responses to requests and taskings, including independently reprioritizing work as requirements change
- Experience in developing innovative approaches and/or process improvements to benefit an organization’s mission operations.
- Ability to develop high-quality, professional briefings and written reports to succinctly capture key messages for DoD decision-makers.
- Self-starter, able to take initiative and accomplish work independently with minimal guidance.
- Must be highly organized with acute attention to detail.
- Experience as an Action Officer within the DoD, or equivalent organization.
- Experience utilizing Correspondence and Task Management System (CATMS) for workflow integration, and IBM Maximo for asset work order and lifecycle management.
- Bachelor’s degree and Minimum of 10 years of relevant work experience
- An active SECRET clearance
- U.S. Citizenship is required for this position
- Travel up to 10%
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.