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Outside Sales Representative
Spectrum
Dodgeville, WI
Participate actively in sales meetings and training sessions to support team goals and professional development
Added just now
Outside Sales Representative
Spectrum
Richmond, KY
Participate actively in sales meetings and training sessions to support team goals and professional development
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Outside Sales Representative (Bilingual Spanish)
Spectrum
Terre Haute, IN
Participate actively in sales meetings and training sessions to support team goals and professional development
Added just now
Outside Sales Representative (Bilingual Spanish Preferred)
Spectrum
Columbia, TN
Participate actively in sales meetings and training sessions to support team goals and professional development
Added just now
Outside Sales Representative
Spectrum
Walworth, WI
Participate actively in sales meetings and training sessions to support team goals and professional development
Added just now
Outside Sales Representative (Bilingual Spanish)
Spectrum
Independence, OH
Participate actively in sales meetings and training sessions to support team goals and professional development
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Outside Sales Representative (Driving Role)
Spectrum
Brooklyn, NY
Participate actively in sales meetings and training sessions to support team goals and professional development
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Outside Sales Representative
Spectrum
Fond Du Lac, WI
Participate actively in sales meetings and training sessions to support team goals and professional development
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Outside Sales Representative
Spectrum
Findlay, OH
Participate actively in sales meetings and training sessions to support team goals and professional development
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Outside Sales Representative
Spectrum
Fremont, OH
Participate actively in sales meetings and training sessions to support team goals and professional development
Added just now
Outside Sales Representative
Spectrum
Sheboygan, WI
Participate actively in sales meetings and training sessions to support team goals and professional development
Added just now
Outside Sales Representative
Spectrum
Lima, OH
Participate actively in sales meetings and training sessions to support team goals and professional development
Added just now
Front Office Manager
Hyatt
Orlando, FL
…experiences. We are seeking a dynamic and inspiring Front Office Manager who will lead by example, empower teams, and help create memorable moments for every guest who walks through our…
Added 1 min ago
HR Business Partner 3
Onto Innovation Inc-US
United States
…resource for employee relations, performance management, talent development, workforce planning, and organizational effectiveness initiatives. Working closely with business leaders, HR…
Added 1 min ago
Outside Sales Representative
Spectrum
Kilgore, TX
Participate actively in sales meetings and training sessions to support team goals and professional development
Added 1 min ago
Outside Sales Representative
Spectrum
Coldwater, MI
Participate actively in sales meetings and training sessions to support team goals and professional development
Added 1 min ago
Lead Technical Program Manager
JPMC page
Wilmington, DE
As a Lead Technical Program Manager in Consumer & Community Banking’s Auto Originations Technology team, you will drive the successful delivery of complex technology projects and programs…
Added 3 mins ago
Manager, Human Resources
NBCUniversal
Doraville, GA
…and recognition, performance feedback, talent attraction and development, and HR’s business impact. In the day to day, you will strategize in the areas of: organization design &…
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Quantitative Finance Manager - Stress Testing Design
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United States
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports…
Added 3 mins ago
Credit Officer II
Bank of America, National Association
United States
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
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Financial Center Assistant Manager - Mooresville West Financial Center
Bank of America, National Association
United States
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 3 mins ago
BO
Credit Support Associate II/III- Commercial Credit
Bank of America, National Association
NY
- $31 to $49.3 USD / hour
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 3 mins ago
Financial Center Assistant Manager - Carolina Forest Financial Center
Bank of America, National Association
United States
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 3 mins ago
Financial Center Manager
Bank of America, National Association
United States
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports…
Added 3 mins ago
E
Senior Safety/Security Officer
Equus
Dayton, OH
- $17.56 to $21.5 USD / hour
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by…

SERCO OF TEXAS - LAREDO

One Stop Program Supervisor

LAREDO, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

The One Stop Program Supervisor oversees and coordinates the daily activities of assigned program teams (WIOA Adult, WIOA DW, CHOICES, SNAP, NCP, RESEA), ensuring services are delivered in compliance with organizational policies, contractual requirements, and quality standards. This role monitors workflows, evaluates processes, and reviews products developed by the teams to ensure accuracy, efficiency, and program effectiveness. The Program Supervisor provides guidance, technical assistance, and performance feedback to staff, promotes continuous improvement, and ensures program goals and performance measures are met. Working closely with the Productivity Manager, this position supports operational planning, resolves service delivery challenges, and fosters a collaborative and high-performing team environment.

DUTIES AND RESPONSIBILITIES:

Team Leadership & Oversight

Supervise daily activities of assigned program teams, ensuring adherence to organizational policies, procedures, and contractual requirements.
Assign workloads, set priorities, and monitor staff performance to ensure timely, high-quality service delivery.
Provide coaching, mentoring, and technical assistance to staff to improve skills, productivity, and compliance.
Conduct regular staff meetings to review program updates, address challenges, and reinforce performance expectations.

•

Program Compliance & Quality Assurance

Monitor program operations to ensure compliance with federal, state, and local regulations, as well as Board policies and funding requirements.
Review case files, documentation, and system entries to ensure accuracy, completeness, and audit readiness.
Identify and address deficiencies through corrective action planning in collaboration with the Productivity Manager.
Promote continuous improvement by recommending process enhancements and sharing best practices.

•

Performance Monitoring & Reporting

Track program outcomes and performance metrics to ensure contractual goals are met or exceeded.
Prepare and submit required reports to the Productivity Manager, identifying trends, challenges, and opportunities for improvement.
Collaborate with leadership to develop strategies for meeting performance targets and resolving service gaps.

•

Collaboration & Communication

Serve as a liaison between program teams and the Productivity Manager to communicate updates, escalate concerns, and share feedback.
Coordinate with other departments, partner agencies, and community organizations to support integrated service delivery.
Coordinate the outreach, recruitment, and marketing of the center

Training & Staff Development

Identify staff training needs and coordinate or deliver professional development sessions.
Ensure staff are cross-trained to cover multiple program functions as needed to maintain service continuity.

Other Duties

Assist in special projects, audits, and monitoring reviews as requested.
Perform additional responsibilities as assigned to support SERCO’s mission and program goals.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of workforce development programs, service delivery models, and performance requirements.
Understanding of federal, state, and local regulations governing workforce programs, including compliance and quality assurance standards.
Strong leadership and supervisory skills, including the ability to coach, mentor, and develop staff.
Ability to interpret and apply policies, procedures, and program guidelines accurately.
Proficiency in data analysis, performance tracking, and preparation of reports for management and stakeholders.
Skilled in conflict resolution, problem-solving, and decision-making in a fast-paced environment.
Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with workforce case management systems such as WorkInTexas.com (WIT).
Excellent oral and written communication skills, including the ability to deliver presentations and facilitate meetings.
Ability to work both independently and collaboratively to meet program goals and resolve service delivery challenges.

EDUCATION AND EXPERIENCE:

Associate’s degree in Workforce Development, Human Services, Business Administration, or a related field; Bachelor’s degree preferred.
Minimum of three (3) years of experience in workforce development, social services, or related program operations, including at least one (1) year in a supervisory or lead role.
Equivalent combinations of education, training, and directly related professional experience may be considered in lieu of a degree.
Knowledge of federal, state, and local regulations related to workforce programs, compliance standards, and performance measures.
Experience with quality assurance processes, performance tracking, and program reporting.
Proficiency with Microsoft Office (Word, Excel, Outlook) and workforce case management systems such as WorkInTexas.com (WIT).

SPECIAL REQUIREMENTS:

Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
Must have access to reliable transportation in order to make required visits.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and
/or move up to 25 pounds, must be able to set up a display area.
WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

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