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Added 7 mins ago
UG
RN Clinical Manager - Bear DE
UnitedHealth Group
Dover, DE
- $77,040 to $115,560 USD / year
As the Clinical Manager, you will provide leadership, supervision, and coordination of therapy services to ensure high-quality, compliant, and cost-effective patient care, while maintaining…
Added 10 mins ago
S
Logistics Manager
Skylight
Remote, United States
- $110,000 to $130,000 USD / year
Audit forwarder rates, accessorials, and SLA performance on a recurring basis - flag variances and drive them to resolution.
Added 10 mins ago
S
Logistics Manager
Skylight
Remote, United States
- $110,000 to $130,000 USD / year
Audit forwarder rates, accessorials, and SLA performance on a recurring basis - flag variances and drive them to resolution.
Added 10 mins ago
S
Logistics Manager
Skylight
Remote, United States
- $110,000 to $130,000 USD / year
Audit forwarder rates, accessorials, and SLA performance on a recurring basis - flag variances and drive them to resolution.
Added 10 mins ago
S
Retail Operations Manager
Skylight
Remote, United States
- $120,000 to $135,000 USD / year
The Retail Operations Manager will own the day to day execution & scale of our global retail operations for our big box, specialty, and international accounts: Target, Best Buy, BJ’s, and…
Added 10 mins ago
W
Pharmacy Manager
Walgreens
NORTH EAST, MD
- $67.05 to $90.55 USD / hour
Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
Added 10 mins ago
Emerging Store Manager
Walgreens
MIAMI SHORES, FL
Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes…
Added 10 mins ago
B
Assistant Finance Manager
Byrider
Monroeville, PA
- $22 to $25 USD / hour
Assistant Finance Manager- 4916 William Penn Hwy, Monroeville, PA 15146
Added 11 mins ago
Accounting Manager
Burkett Restaurant Equipment
Perrysburg, OH
Burkett Restaurant Equipment & Supplies is seeking an experienced and hands‑on Accounting Manager to join our Finance team. This role is ideal for a seasoned accounting professional who…
Added 28 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Chester, VA
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 43 mins ago
Sr. Manager, Accounting - CAM - CCM
Carlisle
Scottsdale, Arizona, AZ
The Sr. Manager, Accounting is the senior accounting leader for Carlisle Architectural Metals (CAM) and is accountable for delivering accurate, complete, and timely financial results in…
Added 46 mins ago
UG
RN Clinical Manager - Bear DE
UnitedHealth Group
Dover, DE
- $77,040 to $115,560 USD / year
As the Clinical Manager, you will provide leadership, supervision, and coordination of therapy services to ensure high-quality, compliant, and cost-effective patient care, while maintaining…
Added 49 mins ago
Safety Manager
Elite Transportation LLC
Wichita, KS
Added 49 mins ago
Clinical Nurse Coordinator Peds Sedation
HCA Healthcare
Wichita, KS
…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
Added 52 mins ago
BC
PSH PBV Case Manager
Brilliant Corners
Gardena, CA
- $52,998 USD / year
The Case Manager, Permanent Supportive Housing Project Based (PSH-PB) will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for…
Added 52 mins ago
BC
PBV PSH Case Manager
Brilliant Corners
Historic Filipinotown, CA
- $52,998 USD / year
The Case Manager, Permanent Supportive Housing Project Based (PSH-PB) will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for…
Added 53 mins ago
Branch Manager - To 75K - Holly Springs, GA - Job 3750
The Symicor Group
Holly Springs, GA
Our client is seeking to fill a Branch Manager role in the Holly Springs, GA market. The successful candidate will be responsible for effectively leading branch sales, service, and…
Added 53 mins ago
Fintech Compliance Officer - To 150K - Chicago, IL - Job 3784-6264
The Symicor Group
Chicago, IL
Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution.
Added 54 mins ago
CD
Claims Representative
CONSUMER DEFENSE PARTNERS LLC
Boynton Beach, FL
- $20 to $22 USD / hour
Escalates any necessary scenario to the Department Manager for review and resolution.
Added 55 mins ago
Case Manager
Bright Harbor Healthcare
Toms River, NJ
The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a…
Added 57 mins ago
MS
Senior Operations Manager- Access Center, Hicksville, Long Island, New York, Full Time, Days
Mount Sinai Health System
Huntington, NY
- $103,000 to $157,492 USD / year
- Full-time
The Senior Operations Manager is responsible for building and optimizing strong practice operations and leadership across assigned Mount Sinai Health System departments.
Added 1 hour ago
Property Manager
Quantum Real Estate Mgmt LLC
Alexandria, VA
Senior Property Manager – Affordable Housing & HOA
Added 1 hour ago
P
Liability Claims Specialist OR Sr. Liability Claims Specialist
PRISM
Folsom, CA
- $7,009 to $10,309 USD / month
…appropriate claim strategy, reserves, reimbursement, reinsurance and…
Added 1 hour ago
G
Personal Lines Account Manager
GPAC
Rock Island, IL
- $65,000 to $75,000 USD / year
…opportunity for you to join our team as a Personal Lines Account…
Added 1 hour ago
G
Personal Lines Account Manager
GPAC
Quincy, IL
- $65,000 to $75,000 USD / year
…opportunity for you to join our team as a Personal Lines Account…

SERCO OF TEXAS - LAREDO

One Stop Program Supervisor

LAREDO, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

The One Stop Program Supervisor oversees and coordinates the daily activities of assigned program teams (WIOA Adult, WIOA DW, CHOICES, SNAP, NCP, RESEA), ensuring services are delivered in compliance with organizational policies, contractual requirements, and quality standards. This role monitors workflows, evaluates processes, and reviews products developed by the teams to ensure accuracy, efficiency, and program effectiveness. The Program Supervisor provides guidance, technical assistance, and performance feedback to staff, promotes continuous improvement, and ensures program goals and performance measures are met. Working closely with the Productivity Manager, this position supports operational planning, resolves service delivery challenges, and fosters a collaborative and high-performing team environment.

DUTIES AND RESPONSIBILITIES:

Team Leadership & Oversight

Supervise daily activities of assigned program teams, ensuring adherence to organizational policies, procedures, and contractual requirements.
Assign workloads, set priorities, and monitor staff performance to ensure timely, high-quality service delivery.
Provide coaching, mentoring, and technical assistance to staff to improve skills, productivity, and compliance.
Conduct regular staff meetings to review program updates, address challenges, and reinforce performance expectations.

•

Program Compliance & Quality Assurance

Monitor program operations to ensure compliance with federal, state, and local regulations, as well as Board policies and funding requirements.
Review case files, documentation, and system entries to ensure accuracy, completeness, and audit readiness.
Identify and address deficiencies through corrective action planning in collaboration with the Productivity Manager.
Promote continuous improvement by recommending process enhancements and sharing best practices.

•

Performance Monitoring & Reporting

Track program outcomes and performance metrics to ensure contractual goals are met or exceeded.
Prepare and submit required reports to the Productivity Manager, identifying trends, challenges, and opportunities for improvement.
Collaborate with leadership to develop strategies for meeting performance targets and resolving service gaps.

•

Collaboration & Communication

Serve as a liaison between program teams and the Productivity Manager to communicate updates, escalate concerns, and share feedback.
Coordinate with other departments, partner agencies, and community organizations to support integrated service delivery.
Coordinate the outreach, recruitment, and marketing of the center

Training & Staff Development

Identify staff training needs and coordinate or deliver professional development sessions.
Ensure staff are cross-trained to cover multiple program functions as needed to maintain service continuity.

Other Duties

Assist in special projects, audits, and monitoring reviews as requested.
Perform additional responsibilities as assigned to support SERCO’s mission and program goals.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of workforce development programs, service delivery models, and performance requirements.
Understanding of federal, state, and local regulations governing workforce programs, including compliance and quality assurance standards.
Strong leadership and supervisory skills, including the ability to coach, mentor, and develop staff.
Ability to interpret and apply policies, procedures, and program guidelines accurately.
Proficiency in data analysis, performance tracking, and preparation of reports for management and stakeholders.
Skilled in conflict resolution, problem-solving, and decision-making in a fast-paced environment.
Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with workforce case management systems such as WorkInTexas.com (WIT).
Excellent oral and written communication skills, including the ability to deliver presentations and facilitate meetings.
Ability to work both independently and collaboratively to meet program goals and resolve service delivery challenges.

EDUCATION AND EXPERIENCE:

Associate’s degree in Workforce Development, Human Services, Business Administration, or a related field; Bachelor’s degree preferred.
Minimum of three (3) years of experience in workforce development, social services, or related program operations, including at least one (1) year in a supervisory or lead role.
Equivalent combinations of education, training, and directly related professional experience may be considered in lieu of a degree.
Knowledge of federal, state, and local regulations related to workforce programs, compliance standards, and performance measures.
Experience with quality assurance processes, performance tracking, and program reporting.
Proficiency with Microsoft Office (Word, Excel, Outlook) and workforce case management systems such as WorkInTexas.com (WIT).

SPECIAL REQUIREMENTS:

Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
Must have access to reliable transportation in order to make required visits.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and
/or move up to 25 pounds, must be able to set up a display area.
WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

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