Customer Service Representative (Spanish/NB) - Monterrey

Description Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.

Main Responsibilities

• Answer customer calls and resolve their questions.
• Check and provide information about the available balance.
• Provide support when the service experiences an issue while the customer is using it.
• Guide customers on how to use and operate the service.
• Identify the customer’s situation and provide a solution according to established procedures.
• Record information from each call in the system.
• Follow up on or escalate cases that require additional assistance.
• Maintain friendly, empathetic customer service focused on resolving the customer’s needs.

What We Offer

• Competitive salary.
• Legally required benefits.
• Additional benefits beyond those required by law.
• Paid training.
• Opportunities for career growth.
• Excellent work environment.

Benefits

• Sick days
• Company parking
• Flexible schedules
• Option for a permanent/indefinite contract
• Employee referral program
• Grocery/food vouchers

Work Location: On-site / In-person employment

Requirements

Requirements

• High school diploma completed.
• Experience in customer service or a call center (preferred).
• Strong Spanish verbal communication skills and good communication abilities.
• Basic computer skills.
• Service-oriented attitude and friendly manner.
• Ability to resolve customer questions and situations.
• Availability to work the established schedule.