Jobs in the United States

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Added 1 min ago
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Senior Software Engineer, Incident Lifecycle
Jobgether
Remote, United States
- $127,800 to $339,000 USD / year
…and next steps. Our partner is looking for a Senior Software Engineer, Incident Lifecycle based in the United…
Added 1 min ago
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Founding Infrastructure Engineer
Jobgether
Remote, United States
- $200,000 to $240,000 USD / year
The Founding Infrastructure Engineer will establish and own the core infrastructure of an early-stage AI startup developing an enterprise orchestration platform for the commercial real…
Added 7 mins ago
Software Engineer III Core Platform
Blue Origin LLC
Seattle, WA
We are looking for a skilled and motivated Software Engineer III to join our Core Platform team within the Serenity Platform. Core Platform owns and operates the foundational layers that…
Added 8 mins ago
Lead Information Security Engineer - Red Team
Lumen
Concord, NH
The Lead Information Security Engineer within Product and Platform Security provides technical leadership and hands-on execution across Red Team functions. This role leverages advanced…
Added 8 mins ago
EG
Automated Test Engineer
Eliassen Group
Concord, NH
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 8 mins ago
Staff Software Engineer, Supply
Vibe
New York, NY
As a Staff Software Engineer on Supply, you will build the systems that let Vibe grow, operate, and trust its inventory. You will turn publisher partnerships into live, healthy supply, and…
Added 10 mins ago
Staff Software Engineer
National Grid
Waltham, MA
As a Staff Software Engineer - Platform Integration, you'll take on a critical technical leadership role delivering and integrating the Distributed Energy Resource Management System (DERMS)…
Added 11 mins ago
Distinguished Engineer
Autodesk
Remote, United States
As a Distinguished Engineer, you will serve as a hands-on technical leader driving the next generation of Data Engineering capabilities, including Data Governance, Enterprise Data products…
Added 15 mins ago
North American Sales Manager - Superhard Materials & Advanced Components
Anglo American / De Beers Group
Santa Clara
1 Inside Sales Engineer: Managing rapid inbound customer conversion and driving digital sales through the Element Six e-commerce web platform.
Added 17 mins ago
Site Reliability Engineer
Symmetrio
Remote, United States
Candidates must reside in the Pacific Time Zone
Added 17 mins ago
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Field Service Engineer II - Dallas, TX
Symmetrio
Remote, United States
- $80,000 to $105,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 17 mins ago
Field Service Engineer II - Hartford, CT
Symmetrio
Remote, United States
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 17 mins ago
Field Service Engineer II - Milwaukee, Wisconsin
Symmetrio
Remote, United States
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 17 mins ago
S
Field Service Engineer II - New York
Symmetrio
Remote, United States
- $100,000 to $150,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 17 mins ago
S
Field Service Engineer II - Atlanta, Georgia
Symmetrio
Remote, United States
- $85,000 to $115,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 17 mins ago
S
Field Service Engineer II - Chicago, Illinois
Symmetrio
Remote, United States
- $110,000 to $120,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 17 mins ago
S
Field Service Engineer II - Cedar Rapids, Iowa
Symmetrio
Cedar Rapids, IA
- $110,000 to $120,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 17 mins ago
Senior Juniper SRX Firewall Engineer
Symmetrio
Remote, United States
Symmetrio is recruiting a Senior Firewall Engineer to join the network security team of one of our large government customers. The Senior Firewall Engineer will support a primarily Juniper…
Added 17 mins ago
Lead Software Engineer - ERP Procurement Systems (Remote)
CareFirst
Columbia, MD
CareFirst is seeking a Lead Software Engineer for ERP Procurement Systems to provide technical leadership for the applications, integrations, and data that enable source-to-pay and…
Added 17 mins ago
Lead Software Engineer - ERP Financial Systems (Remote)
CareFirst
Columbia, MD
CareFirst is seeking a Lead Software Engineer for ERP Financial Systems to provide technical leadership for the applications, integrations, and data that enable enterprise accounting and…
Added 18 mins ago
Voice Platform Engineer
Insight Global
Baltimore, MD
Deep expertise in SmartReach/LiveVox platform administration and configuration
Added 18 mins ago
Senior Software Engineer - ERP Financial Systems (Remote)
CareFirst
Baltimore, MD
The engineer will stabilize and simplify todays environment while creating a sound foundation for a future cloud ERP program that may include Workday, Oracle Cloud ERP, or another selected…
Added 18 mins ago
Software Engineer - AI Focus (Center for Technology in Education) - #Staff
Johns Hopkins University
Baltimore, MD
Collaboration: Work closely with the Frontend UX Engineer and domain experts to align the application's data, AI features, and interface with the needs of practitioners.
Added 18 mins ago
Senior Mobile Engineer
Kelly Services
Baltimore, MD
We are seeking a Senior Mobile Engineer to help build and evolve our mobile experience across iOS and Android.
Added 18 mins ago
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HVAC Mobile Engineer
CBRE
Baltimore, MD
- $28 to $33 USD / hour
…global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across…

Sent, Inc.

Customer Solutions

New York City, NY, United States

$130,000 to $230,000 USD / year

Apply on jobs.ashbyhq.com About employer

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Job details

Pay: $130,000 to $230,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

CUSTOMER SOLUTIONS (POST-SALES)

About Sent

Sent is a developer tool for customer engagement. We help developers and agents deliver messages across voice, SMS, WhatsApp, and RCS through a single API. Our intelligent routing model automates channel selection, ensuring lower cost and global deliverability without channel-specific integrations. Our built-in multitenancy also enables our customers to deploy messaging and voice agents across their own customers.

We recently closed a $12M Series A backed by Companyon Ventures, Bessemer Venture Partners, UIF, and others. We're hiring the best to scale a best-in-class platform.

About the role

Sent is replacing the infra that every developer complains about. With service and support that developers rave about. We're growing in a market where traditional vendors have spent years giving customers reasons to leave.

Once a customer signs, you take over. As a Customer Solutions Engineer, you own the customer's journey from signed contract to live, growing, and happy. You'll get them onboarded, activated, and sending, then build the relationship that keeps them with us and expanding.

You're part technical problem-solver, part customer champion. This is an early-stage company, so you'll have high ownership, true impact, and a very loose playbook.

What you'll do

Onboard: Guide new customers through setup: API integration, webhooks, templates, sender registration, number provisioning, voice setup.
Activate: Drive customers from signed to sending live traffic fast. Spot stalled accounts, find the blocker, and clear it
Solve: Debug delivery, routing, and compliance issues. Dig into logs and the API yourself, and escalate to Engineering with clear context when needed
Build relationships: Be the trusted technical partner for your accounts through regular check-ins, proactive outreach, and honest conversations
Grow accounts: Understand each customer's goals, identify new use cases, channels, and volume, and bring expansion opportunities to the team
Protect revenue: Monitor usage and health signals, catch churn risk early, and own the save plan
Scale it: Build the docs, scripts, templates, and playbooks that make the next onboarding faster
Close the loop: Turn customer patterns into clear product feedback for Product and Engineering

You might be a fit if you

Have 3+ years in customer success, post-sales solutions engineering, technical account management (or you're an engineer or founder who loves working with customers)
Can read API docs, make API calls, and write basic code, and you're fluent in using AI tools for efficiency
Explain technical concepts clearly to developers and non-technical stakeholders
Build trust quickly and communicate with warmth and directness
Care about customer outcomes more than a to-do list
Operate with a founder mindset - do well under pressure, high-agency, opinionated, and want to be early at a company where you have a tangible impact

Nice to have

Experience with technical products / developer tools, communications APIs, messaging
Familiarity with SMS compliance (10DLC, TCR, opt-in/opt-out), the WhatsApp Business Platform, RCS, or voice
Early-stage startup experience
Experience building lightweight automations or internal tools

What success looks like

30 days: You know the product and API cold and are running onboarding calls and handling escalations.
90 days: You own a book of customers, time-to-first-send is dropping, and you've shipped a tool, doc, or playbook the team uses.
6 months: Customers see you as their technical partner. Retention and expansion in your book are measurably strong, and you've substantially shaped how we scale post-sales.

Our Commitment to You

Meaningful equity with high growth potential
Top-tier medical, dental, vision fully covered
401(k) with 100% match up to 4%
Unlimited PTO
Beautiful NYC workspace with daily meals and unlimited snacks
New MacBook Pro + Apple Studio Display
Fully comped Wellhub Gold or Equinox membership

Sent, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.

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Jobs in the United States