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Power Plant Operator
Vistra
Bellingham, MA
- $43 to $49 USD / hour
Preferred but not required – MA Class 1, 2, or 3 Engineer and/or Class 1 or 2 Fireman License
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Staff Mechanical Engineer
Optikos, LLC
Wakefield, MA
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Engineer I
BrandSafway
Canton, MA
We are looking for an Engineer I. The Engineer I drives innovation, takes part in technical projects, and collaborates closely with colleagues in the Engineering department.
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Operations Supply Chain Resiliency Project Manager
Siemens
Hingham, MA
…our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take…
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DevOps, SRE, and Integrations Engineer
Evident Scientific
Needham, MA
…deployment, commissioning, configuration, and ongoing operational support/reliability of Evident Digital Pathology's Linux-based infrastructure deployed at customer…
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Application Engineer, Enterprise Deployment - Finance
MathWorks
Natick, MA
…development processes, and production systems. As an Application Engineer, you will work with quantitative teams, software engineers, platform engineers, and IT organizations to help…
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Principal Actuation Systems Electrical Lead
RTX Corporation
tewksbury, MA
…opportunity for an Actuation Systems Leader (P4 Electrical Engineer) with control system, power conversion, and leadership experience. The ideal candidate possesses a combination of project…
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Quality Engineer
Mycronic
Tewksbury, MA
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Customer Engineer IV, Data Management, North America, Google Cloud
Google
Cambridge, MA
Share Customer Engineer IV, Data Management, North America, Google Cloud
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Software Development Engineer, Audible AI Voice Production
Amazon
Cambridge, MA
As a Software Development Engineer, it’s up to you to define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas and we’ll…
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Field Service Engineer
ITW
Boston, MA
- $37 to $40 USD / hour
We have an opportunity for a highly motivated person whose work will reflect Instron’s commitment to customer satisfaction. Working from home, out of the East Granby, CT/Springfield, MA…
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Senior Manager - Quality Engineering
Oracle
Boston, MA
- $126,200 to $264,100 USD / year
…organizational quality objectives into actionable programs that support business growth and customer…
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Gemini Enterprise for CX Sr. Engineer
Accenture
Boston, MA
A hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions - now building deep expertise in Google Cloud Platform (GCP). You…
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Sr. Operations Engineer, AMZL Ops Integration Engineering
Amazon
Boston, MA
Amazon Logistics (AMZL) is looking for an Operations Engineer to join the Ops Integration Engineering (OIE) team. OIE is responsible for bridging the gap between engineering innovation and…
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Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Boston, MA
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
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Senior Product Manager
Acxiom
Boston, MA
Ensure cleanroom capabilities support appropriate interoperability with Acxiom Real Identity and related data products.
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Lead Presales Value Consultant
UKG
Boston, MA
- $160,000 USD / year
As a Value Engineer, you will help prospects and customers understand the business value of UKG products and services. You will use research, interviews, discovery, operational data, and…
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Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
…doers and disruptors who solve real problems and meet real customer needs. We are seeking Data Engineers who are passionate about marrying data with emerging technologies. In this role,…
Added 1 min ago
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Senior Support Engineer I
Cleo
Boston, MA
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 1 min ago
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Field Service Engineer I
Danaher Corporation
Boston, MA
- $34 to $38 USD / hour
Build trusted customer relationships through proactive communication, technical expertise, and collaboration with technical support, applications, commercial, and service team members to…
Added 1 min ago
Lead AI Engineer
Wells Fargo
BOSTON, MA
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as…
Added 1 min ago
Senior Analyst, Product Engineer
CVS Health
Boston, MA
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 1 min ago
Senior Workday Security Engineer
CVS Health
Boston, MA
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 1 min ago
Engineer II, Google Cloud
PwC
Boston, MA
As a Engineer II, Google Cloud you will contribute to the design, build, testing, and optimization of cloud-native applications on Google Cloud, supporting work across the full software…
Added 1 min ago
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Director, Architecture and Data
GE Aerospace
Boston, MA · Lynn, MA
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…

Sent, Inc.

Customer Solutions

New York City, NY, United States

$130,000 to $230,000 USD / year

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Job details

Pay: $130,000 to $230,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

CUSTOMER SOLUTIONS (POST-SALES)

About Sent

Sent is a developer tool for customer engagement. We help developers and agents deliver messages across voice, SMS, WhatsApp, and RCS through a single API. Our intelligent routing model automates channel selection, ensuring lower cost and global deliverability without channel-specific integrations. Our built-in multitenancy also enables our customers to deploy messaging and voice agents across their own customers.

We recently closed a $12M Series A backed by Companyon Ventures, Bessemer Venture Partners, UIF, and others. We're hiring the best to scale a best-in-class platform.

About the role

Sent is replacing the infra that every developer complains about. With service and support that developers rave about. We're growing in a market where traditional vendors have spent years giving customers reasons to leave.

Once a customer signs, you take over. As a Customer Solutions Engineer, you own the customer's journey from signed contract to live, growing, and happy. You'll get them onboarded, activated, and sending, then build the relationship that keeps them with us and expanding.

You're part technical problem-solver, part customer champion. This is an early-stage company, so you'll have high ownership, true impact, and a very loose playbook.

What you'll do

Onboard: Guide new customers through setup: API integration, webhooks, templates, sender registration, number provisioning, voice setup.
Activate: Drive customers from signed to sending live traffic fast. Spot stalled accounts, find the blocker, and clear it
Solve: Debug delivery, routing, and compliance issues. Dig into logs and the API yourself, and escalate to Engineering with clear context when needed
Build relationships: Be the trusted technical partner for your accounts through regular check-ins, proactive outreach, and honest conversations
Grow accounts: Understand each customer's goals, identify new use cases, channels, and volume, and bring expansion opportunities to the team
Protect revenue: Monitor usage and health signals, catch churn risk early, and own the save plan
Scale it: Build the docs, scripts, templates, and playbooks that make the next onboarding faster
Close the loop: Turn customer patterns into clear product feedback for Product and Engineering

You might be a fit if you

Have 3+ years in customer success, post-sales solutions engineering, technical account management (or you're an engineer or founder who loves working with customers)
Can read API docs, make API calls, and write basic code, and you're fluent in using AI tools for efficiency
Explain technical concepts clearly to developers and non-technical stakeholders
Build trust quickly and communicate with warmth and directness
Care about customer outcomes more than a to-do list
Operate with a founder mindset - do well under pressure, high-agency, opinionated, and want to be early at a company where you have a tangible impact

Nice to have

Experience with technical products / developer tools, communications APIs, messaging
Familiarity with SMS compliance (10DLC, TCR, opt-in/opt-out), the WhatsApp Business Platform, RCS, or voice
Early-stage startup experience
Experience building lightweight automations or internal tools

What success looks like

30 days: You know the product and API cold and are running onboarding calls and handling escalations.
90 days: You own a book of customers, time-to-first-send is dropping, and you've shipped a tool, doc, or playbook the team uses.
6 months: Customers see you as their technical partner. Retention and expansion in your book are measurably strong, and you've substantially shaped how we scale post-sales.

Our Commitment to You

Meaningful equity with high growth potential
Top-tier medical, dental, vision fully covered
401(k) with 100% match up to 4%
Unlimited PTO
Beautiful NYC workspace with daily meals and unlimited snacks
New MacBook Pro + Apple Studio Display
Fully comped Wellhub Gold or Equinox membership

Sent, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.

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