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Electrical Engineer - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Hanscom AFB, MA
…purpose of this position is to serve as a professional Electrical Engineer performing operations and maintenance (O&M) engineering duties in support of a military installation.…
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Engineer I
BrandSafway
Canton, MA
We are looking for an Engineer I. The Engineer I drives innovation, takes part in technical projects, and collaborates closely with colleagues in the Engineering department.
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WB Games Software Engineering Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $31 USD / hour
As a game client engineer coop, you'll be working on a cross-discipline team fixing bugs and building features for WBG Boston's mobile games, primarily using Unity and C#. A typical day can…
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VP, Business Operations, Technology & National Security
Alloy Therapeutics
Waltham, MA
Alloy is building the world’s first fully scaled Product Development Organization and forming a unified technology organization to accelerate drug discovery and bring the power of the PDO…
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Customer Engineer IV, Data Management, North America, Google Cloud
Google
Cambridge, MA
Share Customer Engineer IV, Data Management, North America, Google Cloud
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Senior Manager - Quality Engineering
Oracle
Boston, MA
- $126,200 to $264,100 USD / year
· Strong people leadership and team-building skills.
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Gemini Enterprise for CX Sr. Engineer
Accenture
Boston, MA
A hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions - now building deep expertise in Google Cloud Platform (GCP). You…
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Sr. Operations Engineer, AMZL Ops Integration Engineering
Amazon
Boston, MA
Amazon Logistics (AMZL) is looking for an Operations Engineer to join the Ops Integration Engineering (OIE) team. OIE is responsible for bridging the gap between engineering innovation and…
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Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
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Google Senior Data Engineer
Accenture
Boston, MA
- $94,400 to $266,300 USD / year
A hands-on Engineer with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
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Google Data Specialist
Accenture
Boston, MA
- $70,350 to $196,000 USD / year
A hands-on Specialist with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
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Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
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Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
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Senior Data & Analytics Solution Sales Executive - Healthcare
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
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Senior Data & Analytics Solution Sales Executive - State and Local Government
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
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CRM Account Executive - Commercial
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
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Senior Support Engineer I
Cleo
Boston, MA
- $70,000 to $80,000 USD / year
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
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Lead AI Engineer
Wells Fargo
BOSTON, MA
Wells Fargo is seeking a Lead AI Engineer in Technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). The primary focus of this group will be to accelerate AI…
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Senior Analyst, Product Engineer
CVS Health
Boston, MA
We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate…
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Senior Workday Security Engineer
CVS Health
Boston, MA
We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate…
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Engineer II, Google Cloud
PwC
Boston, MA
As a Engineer II, Google Cloud you will contribute to the design, build, testing, and optimization of cloud-native applications on Google Cloud, supporting work across the full software…
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GCP data Engineer
Cognizant
Boston, MA
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
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Data Quality Engineer (Databricks & dbt)
Cognizant
Boston, MA
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
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Production Supervisor - Assembly & Test
CIRCOR International, Inc.
Warren, MA
At CIRCOR Aerospace & Defense, we don't just build pumps and valves-we engineer the heartbeat of the world's most advanced naval fleets. From our historic Warren, MA facility-home to the…
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Senior Electrical Engineer
QinetiQ
Devens, MA
As a Senior Electrical Engineer at QinetiQ, you will be working hands-on to design, build, and troubleshoot mission-critical electronic systems for defense customers. Your work will span…

Sent, Inc.

Customer Solutions

New York City, NY, United States

$130,000 to $230,000 USD / year

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Job details

Pay: $130,000 to $230,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

CUSTOMER SOLUTIONS (POST-SALES)

About Sent

Sent is a developer tool for customer engagement. We help developers and agents deliver messages across voice, SMS, WhatsApp, and RCS through a single API. Our intelligent routing model automates channel selection, ensuring lower cost and global deliverability without channel-specific integrations. Our built-in multitenancy also enables our customers to deploy messaging and voice agents across their own customers.

We recently closed a $12M Series A backed by Companyon Ventures, Bessemer Venture Partners, UIF, and others. We're hiring the best to scale a best-in-class platform.

About the role

Sent is replacing the infra that every developer complains about. With service and support that developers rave about. We're growing in a market where traditional vendors have spent years giving customers reasons to leave.

Once a customer signs, you take over. As a Customer Solutions Engineer, you own the customer's journey from signed contract to live, growing, and happy. You'll get them onboarded, activated, and sending, then build the relationship that keeps them with us and expanding.

You're part technical problem-solver, part customer champion. This is an early-stage company, so you'll have high ownership, true impact, and a very loose playbook.

What you'll do

Onboard: Guide new customers through setup: API integration, webhooks, templates, sender registration, number provisioning, voice setup.
Activate: Drive customers from signed to sending live traffic fast. Spot stalled accounts, find the blocker, and clear it
Solve: Debug delivery, routing, and compliance issues. Dig into logs and the API yourself, and escalate to Engineering with clear context when needed
Build relationships: Be the trusted technical partner for your accounts through regular check-ins, proactive outreach, and honest conversations
Grow accounts: Understand each customer's goals, identify new use cases, channels, and volume, and bring expansion opportunities to the team
Protect revenue: Monitor usage and health signals, catch churn risk early, and own the save plan
Scale it: Build the docs, scripts, templates, and playbooks that make the next onboarding faster
Close the loop: Turn customer patterns into clear product feedback for Product and Engineering

You might be a fit if you

Have 3+ years in customer success, post-sales solutions engineering, technical account management (or you're an engineer or founder who loves working with customers)
Can read API docs, make API calls, and write basic code, and you're fluent in using AI tools for efficiency
Explain technical concepts clearly to developers and non-technical stakeholders
Build trust quickly and communicate with warmth and directness
Care about customer outcomes more than a to-do list
Operate with a founder mindset - do well under pressure, high-agency, opinionated, and want to be early at a company where you have a tangible impact

Nice to have

Experience with technical products / developer tools, communications APIs, messaging
Familiarity with SMS compliance (10DLC, TCR, opt-in/opt-out), the WhatsApp Business Platform, RCS, or voice
Early-stage startup experience
Experience building lightweight automations or internal tools

What success looks like

30 days: You know the product and API cold and are running onboarding calls and handling escalations.
90 days: You own a book of customers, time-to-first-send is dropping, and you've shipped a tool, doc, or playbook the team uses.
6 months: Customers see you as their technical partner. Retention and expansion in your book are measurably strong, and you've substantially shaped how we scale post-sales.

Our Commitment to You

Meaningful equity with high growth potential
Top-tier medical, dental, vision fully covered
401(k) with 100% match up to 4%
Unlimited PTO
Beautiful NYC workspace with daily meals and unlimited snacks
New MacBook Pro + Apple Studio Display
Fully comped Wellhub Gold or Equinox membership

Sent, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.

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