Jobs in the United States

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Added 2 mins ago
Senior Computer Scientist
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Added 2 mins ago
Sales Operations Coordinator
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Added 2 mins ago
Director, GBSC Operations Excellence and Value Delivery
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O'Fallon, MO
Added 3 mins ago
Manager, FP&A
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Added 3 mins ago
Director, SAP IS-U Architect - Power & Utilities
KPMG LLP
Atlanta, GA · Charlotte, NC · Dallas, TX · Detroit, MI · Houston, TX · Kansas City, MO · Morristown, NJ · New York, NY · Orlando, FL · Philadelphia, PA · St Louis, MO · Tampa, FL
Added 6 mins ago
TT
Full Stack Engineer
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San Francisco, CA
- $230,000 to $300,000 USD / year
- Build platform capabilities such as workspaces, permissions, billing, usage, SDKs, and terminal-focused developer workflows.
Added 8 mins ago
Services Sales Representative
Hewlett Packard Enterprise
Spring, TX · Roseville, CA · Alpharetta, GA
Added 8 mins ago
HPE Labs - AI/ML Engineer (Technical Lead)
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Added 8 mins ago
Senior Principal - Red Team Engineer
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Experience with CI/CD and developer pipelines security (GitHub/GitLab runners, build agents, IaC scanning).
Added 8 mins ago
HPC/AI Hardware Technical Deployment- Senior Technology Consultant (TCP4)
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Added 8 mins ago
Pre-Sales Systems Engineer - South Florida
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Added 8 mins ago
HPC/AI Hardware Technical Deployment- Senior Technology Consultant (TCP4)
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Industry Business Development Manager – HPE Nvidia Alliance Team – HPE/NVIDIA Solutions
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Added 10 mins ago
Intern - Revenue Operations
Micron Semiconductor Prds
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Added 10 mins ago
SI
Customer Solutions
Sent, Inc.
New York City, NY
- $130,000 to $230,000 USD / year
Sent is a developer tool for customer engagement. We help developers and agents deliver messages across voice, SMS, WhatsApp, and RCS through a single API. Our intelligent routing model…
Added 10 mins ago
KC
Technical Engagement Manager (Overlay)
KLA Corporation
Austin, TX
- $127,900 to $217,400 USD / year
Added 10 mins ago
KC
Technical Engagement Manager (Films and OCD)
KLA Corporation
Austin, TX
- $127,900 to $217,400 USD / year
Added 11 mins ago
ZG
AI/ML Engineer
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ
- $105,000 to $140,000 USD / year
Added 15 mins ago
Michelin Guide Inspector Southern California
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Remote, United States
Added 15 mins ago
Senior Corporate Security Manager - Investigations
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GREENVILLE, SC
Added 16 mins ago
Sr Customer Success Manager
Jobgether
Remote, United States
Added 16 mins ago
J
Social Media & Public Relations Specialist
Jobgether
Remote, United States
- $65,972 to $86,000 USD / year
Added 16 mins ago
J
Senior Manager, Engineering
Jobgether
Remote, United States
- $197,650 to $318,450 USD / year
…and engineering excellence. Working at the intersection of developer experience, cloud infrastructure, and enterprise security, you will help build solutions that make autonomous AI…
Added 16 mins ago
J
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers
Jobgether
Remote, United States
- $144,000 to $215,000 USD / year
Added 16 mins ago
Sales Executive
Jobgether
Remote, United States

Sent, Inc.

Customer Solutions

New York City, NY, United States

$130,000 to $230,000 USD / year

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Job details

Pay: $130,000 to $230,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

CUSTOMER SOLUTIONS (POST-SALES)

About Sent

Sent is a developer tool for customer engagement. We help developers and agents deliver messages across voice, SMS, WhatsApp, and RCS through a single API. Our intelligent routing model automates channel selection, ensuring lower cost and global deliverability without channel-specific integrations. Our built-in multitenancy also enables our customers to deploy messaging and voice agents across their own customers.

We recently closed a $12M Series A backed by Companyon Ventures, Bessemer Venture Partners, UIF, and others. We're hiring the best to scale a best-in-class platform.

About the role

Sent is replacing the infra that every developer complains about. With service and support that developers rave about. We're growing in a market where traditional vendors have spent years giving customers reasons to leave.

Once a customer signs, you take over. As a Customer Solutions Engineer, you own the customer's journey from signed contract to live, growing, and happy. You'll get them onboarded, activated, and sending, then build the relationship that keeps them with us and expanding.

You're part technical problem-solver, part customer champion. This is an early-stage company, so you'll have high ownership, true impact, and a very loose playbook.

What you'll do

Onboard: Guide new customers through setup: API integration, webhooks, templates, sender registration, number provisioning, voice setup.
Activate: Drive customers from signed to sending live traffic fast. Spot stalled accounts, find the blocker, and clear it
Solve: Debug delivery, routing, and compliance issues. Dig into logs and the API yourself, and escalate to Engineering with clear context when needed
Build relationships: Be the trusted technical partner for your accounts through regular check-ins, proactive outreach, and honest conversations
Grow accounts: Understand each customer's goals, identify new use cases, channels, and volume, and bring expansion opportunities to the team
Protect revenue: Monitor usage and health signals, catch churn risk early, and own the save plan
Scale it: Build the docs, scripts, templates, and playbooks that make the next onboarding faster
Close the loop: Turn customer patterns into clear product feedback for Product and Engineering

You might be a fit if you

Have 3+ years in customer success, post-sales solutions engineering, technical account management (or you're an engineer or founder who loves working with customers)
Can read API docs, make API calls, and write basic code, and you're fluent in using AI tools for efficiency
Explain technical concepts clearly to developers and non-technical stakeholders
Build trust quickly and communicate with warmth and directness
Care about customer outcomes more than a to-do list
Operate with a founder mindset - do well under pressure, high-agency, opinionated, and want to be early at a company where you have a tangible impact

Nice to have

Experience with technical products / developer tools, communications APIs, messaging
Familiarity with SMS compliance (10DLC, TCR, opt-in/opt-out), the WhatsApp Business Platform, RCS, or voice
Early-stage startup experience
Experience building lightweight automations or internal tools

What success looks like

30 days: You know the product and API cold and are running onboarding calls and handling escalations.
90 days: You own a book of customers, time-to-first-send is dropping, and you've shipped a tool, doc, or playbook the team uses.
6 months: Customers see you as their technical partner. Retention and expansion in your book are measurably strong, and you've substantially shaped how we scale post-sales.

Our Commitment to You

Meaningful equity with high growth potential
Top-tier medical, dental, vision fully covered
401(k) with 100% match up to 4%
Unlimited PTO
Beautiful NYC workspace with daily meals and unlimited snacks
New MacBook Pro + Apple Studio Display
Fully comped Wellhub Gold or Equinox membership

Sent, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.

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