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Added 10 days ago
Beverage Cocktail Server
Seneca Gaming Corporation
Niagara Falls, NY
Must have outgoing, friendly personality and a cheerful accommodating disposition.2 · Must possess excellent communication skills.2
Added 13 days ago
Dual Rate-Restaurant Host/Shift Manager- Seneca Cafe
Seneca Gaming Corporation
Salamanca, NY
Must have general knowledge of all phases of full service dining · Must possess excellent communication skills
Added 13 days ago
Kitchen Worker
Seneca Gaming Corporation
Salamanca, NY
Must possess good communication skills including the ability to read, write and speak effectively to employees as well as customers
Added 13 days ago
Powerhouse Cafe, Cook
Seneca Gaming Corporation
Niagara Falls, NY
The Cook must have the ability to follow production sheets and recipes accurately · Must possess excellent communication skills, including the ability to read, write and speak effectively to employees as well as customers.2
Added 15 days ago
Culinary Sous Chef, Thunder Mountain Buffet
Seneca Gaming Corporation
Salamanca, NY
Must possess good communication skills including the ability to read, write and speak effectively to employees as well as customers
Added 15 days ago
La Cascata, Fine Dining Server - FT
Seneca Gaming Corporation
Niagara Falls, NY
Must have an outgoing, friendly personality and a cheerful, accommodating disposition · Must possess excellent communication skills
Added 16 days ago
Restaurant Server (PT), Seneca Cafe
Seneca Gaming Corporation
Salamanca, NY
Must have outgoing, friendly personality and a cheerful accommodating disposition.2 · Must possess excellent communication skills.2
Added 16 days ago
SG
Income Auditor
Seneca Gaming Corporation
Salamanca, NY
- $19 USD / hour
Must possess excellent math skills · Must possess excellent verbal, written and organizational skills
Added 16 days ago
Public Area Attendant
Seneca Gaming Corporation
Salamanca, NY
Must possess excellent communication skills · Must have the ability to deal effectively and interact well with the customers and employees.4
Added 17 days ago
Cook, Seneca Cafe
Seneca Gaming Corporation
Salamanca, NY
The Cook must have the ability to follow production sheets and recipes accurately · Must possess excellent communication skills, including the ability to read, write and speak effectively to employees as well as customers
Added 20 days ago
Restaurant Server-Full Plate
Seneca Gaming Corporation
Niagara Falls, NY
Must have outgoing, friendly personality and a cheerful accommodating disposition · Must possess excellent communication skills
Added 21 days ago
Restaurant Host - Full Plate
Seneca Gaming Corporation
Niagara Falls, NY
Must have outgoing, friendly personality and a cheerful accommodating disposition · Must possess excellent communication skills.2
Added 21 days ago
Snack Bar Attendant - The Creek Stop
Seneca Gaming Corporation
Buffalo, NY
Must have limited cash handling, limited coffee shop and some degree of food production experience · Must possess excellent communication skills
Added 23 days ago
Cook, Thunder Mountain Buffet
Seneca Gaming Corporation
Salamanca, NY
The Cook must have the ability to follow production sheets and recipes accurately · Must possess excellent communication skills, including the ability to read, write and speak effectively to employees as well as customers.2
Added 23 days ago
Traffic Controller
Seneca Gaming Corporation
Salamanca, NY
Must possess excellent communication skills · Must have the ability to deal effectively and interact well with the customers and employees
Added 23 days ago
Houseperson
Seneca Gaming Corporation
Salamanca, NY
Must possess basic mathematical skills necessary for conducting inventories and counting linens · Must possess excellent communication skills
Added 23 days ago
Spa & Salon Manager
Seneca Gaming Corporation
Niagara Falls, NY
Must possess the financial knowledge necessary to assist in the creation of and adherence to departmental budgets · Must have proficient computer skills
Added 23 days ago
Spa & Salon Receptionist - FT
Seneca Gaming Corporation
Niagara Falls, NY
Must have computer skills necessary and be able to operate SpaSoft system and spreadsheets · Must possess excellent communication skills
Added 24 days ago
Dual Rate Guest Room Attendant/Housekeeping Floor Supervisor
Seneca Gaming Corporation
Niagara Falls, NY
Must possess basic mathematical skills necessary for conducting inventories and counting linens · Must possess excellent communication skills to deal effectively with customers and employees
Added 24 days ago
SG
Houseperson (Full-Time)
Seneca Gaming Corporation
Niagara Falls, NY
- Full-time
Must possess basic mathematical skills necessary for conducting inventories and counting linens · Must possess excellent communication skills
Added 24 days ago
Dual Rate Front Desk Agent/Front Desk Shift Manager
Seneca Gaming Corporation
Niagara Falls, NY
Added 27 days ago
Restaurant Cashier (PT), Seneca Cafe
Seneca Gaming Corporation
Salamanca, NY
Must have an outgoing, friendly personality · Cashier must possess a cheerful positive accommodating disposition
Added 27 days ago
Fine Dining Waiter/Waitress
Seneca Gaming Corporation
Salamanca, NY
Must have an outgoing, friendly personality and a cheerful, accommodating disposition2 · Must possess excellent communication skills.2
Added 27 days ago
Cook, Employee Cafeteria
Seneca Gaming Corporation
Salamanca, NY
The Cook must have the ability to follow production sheets and recipes accurately · Must possess excellent communication skills, including the ability to read, write and speak effectively to employees as well as customers.2
Added 27 days ago
Restaurant Cashier, Seneca Cafe
Seneca Gaming Corporation
Salamanca, NY
Must have an outgoing, friendly personality · Cashier must possess a cheerful positive accommodating disposition

Seneca Gaming Corporation

Marketing Services Representative

Niagara Falls, NY, United States

$16.00Compensation is negotiable based on experience and education.

Apply on senecacasinos.wd12.myworkdayjobs.com About employer

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Job details

Pay: $16.00Compensation is negotiable based on experience and education.
Posting language: English
Posted: Nov 4, 2026

Original job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Marketing Services Representative provides quality guest service to a high volume of telephone inquiries. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services. Prepare arrangements for customers as requested in accordance with established policies and procedures.
Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
Book show tickets, hotel, restaurant, and golf reservations.
Verify invitations and respond to casino promotions regarding invited guests, tournaments and events.
Interact daily with player development, hotel, entertainment, food & beverage, retail, spa and salon, transportation, hotel sales and other department personnel as needed to fulfill guest requests.
Assist in the training of new staff members.
Perform all other related and compatible duties as assigned.
Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

Must be 18 years of age or older upon employment.
High School diploma or equivalent preferred.
Must have excellent customer service skills, speak in a clear, pleasant voice, and have good hearing to ensure effective telephone communication.

Language Skills and Reasoning Ability:

Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to deal effectively and interact well with the customers and employees.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

Position requires confined sitting 90% of the time, telephone communication 70% of the time and computer keyboarding 80% of the time.
Must be able to stand, walk, and move through all areas of the casino/hotel.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Must have adequate manual dexterity to operate office equipment.
Occasional light lifting required.
Occasional travel necessary.
Must be able to effectively understand and communicate to candidates and employees.

Salary Starting Rate:

$16.00Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

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More about this job

Skills

Cybersecurity
Customer service
Communication skills
Cope with pressure
Office equipment

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