Senior Technology Solutions Specialist #512

Summary The Senate Sergeant at Arms is seeking a Senior Technology Solutions Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted. Duties Performs advanced troubleshooting and collaborates with Tier 3 personnel to resolve complex technical issues. Leads resolution of escalated issues from lower-tier staff and mentors others. Performs installations, upgrades, customizations, tuning, and maintenance for software and hardware. Conducts acceptance and integration testing of systems and applications. Supports vendor system implementations and resolves user-impacting issues. Can open tickets with vendors with appropriate technical details and logs. Independently analyzes, designs, develops, implements, and maintains COTS applications for Senate users. Actively participates in product evaluations and implementations. Assists with coordination across teams for enterprise-wide adoption of new technologies. Will manage smaller technical implementations and adoptions. Creates, develops, modifies, and provides instruction on business continuity plans and related processes. Other duties, as assigned.

Qualifications

Other Duties/ Responsibilities

• Participates in on-site and on-call rotation.

Required Work Experience

• 5–8 years of relevant work experience with a high school diploma / GED.
• 3–6 years of relevant work experience with an associate’s degree in computer science, IT systems, or a related degree.
• 1–3 years of relevant work experience with a bachelor’s degree in computer science, IT systems, or a related degree.

Required Special Skills/ Knowledge

• Advanced troubleshooting techniques and the ability to work with Tier 3 personnel to resolve issues.
• Ability to independently perform system health checks, backups, installations, patches, and upgrades.
• Critical research skills and the ability to, under general guidance, conduct market research on emerging technologies.
• Ability to mentor junior staff members on how to perform tasks as well as knowledge sharing.
• Analytical skills to evaluate new hardware and software releases for their impact on the Senate environment.
• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Desired Qualifications

• Enterprise MDM & Mobile: Deep expertise in enterprise MDM solutions, Jamf Pro (certification preferred), Apple Business Manager (ABM), VPP, and securing iOS/Android OS. Experience managing Apple and Google Developer/Beta programs.
• Systems & Infrastructure: Experience in system and network troubleshooting, Unix/Linux, Microsoft Active Directory/Exchange/Server Architecture, and cloud computing environments (IaaS, SaaS, PaaS).
• Analysis & Quality Assurance: 5+ years conducting systems analysis, defining system requirements, creating test plans, conducting IT evaluations, developing technical documentation, and handling Tier 3 escalations.
• Education: Bachelor’s degree in Computer Science or a related field preferred.
• Communication: Excellent communication skills to explain technical concepts to all audience levels.

Working Conditions

• Sedentary with extended periods of sitting and standing.
• To meet the needs of the U.S. Senate, the person in this position may be required to work extended hours outside normal business hours, which includes but may not be limited to holidays and weekends, as necessary.
• To meet the needs of the U.S. Senate, the person in this position will be required to be on call, or report on-site on a rotation, within 4 hours.
• Essential Services are functions and activities that are critical to the continuous operation, security, and support of the United States Senate. These services must remain operational without interruption to ensure the Senate can conduct official business. Positions supporting essential services require employees to be available and prepared to work, including during inclement weather, holidays, weekends, late nights, and overnight hours. Due to the nature of Senate operations, essential services, including network operations and infrastructure, cannot be suspended while the Senate is in session, and maintenance activities may be required outside of normal business hours.
• Excepted Services refer to functions and activities that are authorized to continue during a lapse of appropriations because they are necessary to the performance of the Senate’s constitutional functions, address emergency circumstances that imminently threaten the safety of human life or the protection of property, or directly support essential services of the United States Senate. Employees in excepted positions are generally required to work and remain operational during a lapse of appropriations to ensure continuity of critical Senate functions. These positions may involve working non-standard schedules, including nights, weekends, holidays, and extended hours, to maintain uninterrupted service and operational readiness.

Security Clearance

• This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.
• Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

Education High School Diploma/GED. How you will be evaluated Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted. How to apply All applicants must apply for jobs online using this link: https://sen.gov/YO0NL. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application. Other information The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with “Applicant Accommodation” in the subject line.

No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.