Jobs in the United States

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Added 1 min ago
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Architecture Project Manager
GPAC
Lansing, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 1 min ago
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Architecture Project Manager
GPAC
Dearborn, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 1 min ago
G
Architecture Project Manager
GPAC
Livonia, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
CO
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 2 mins ago
IT PROGRAM MANAGER (APPSW/SYSANALYSIS)
U.S. Northern Command
Peterson AFB, CO
…systems) which includes application of information technology program management theories, principles, and practices to carry out responsibility for knowledge information systems and…
Added 2 mins ago
Correctional Treatment Specialist (Case Manager)
Justice, Bureau of Prisons/Federal Prison System
Florence, CO
…assist him in developing new adjustment techniques. The Case Manager helps the offender view problems objectively and to deal with them realistically. Routinely deals with community…
Added 2 mins ago
Hotel Admin - Kindred
Vail Resorts
Keystone, CO
Internal Guest Service Excellence Partner with the General Manager to ensure an exceptional service culture for all internal team members across departments.
Added 2 mins ago
Assistant General Manager- Front of House - Mountain House - Winter Seasonal
Vail Resorts
Keystone, CO
…central programs, training and support. As such, our in-resort Manager level F&B leaders are responsible for the entire restaurant operation, including front and back of house. The Manager…
Added 2 mins ago
Stables Manager
Vail Resorts
Keystone, CO
The Stables Manager provides strategic leadership and operational oversight for the Keystone Stables, ensuring safe, efficient, and high-quality wagon/sleigh rides for guests and employees.…
Added 2 mins ago
DG
Shift Supervisor - Lafayette Store
Discover Goodwill of Southern & Western Colorado
Lafayette, CO
- $20.32 USD / hour
Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
Added 2 mins ago
Sr Principal Legal Counsel - Direct Sourcing GOSC Legal
Medtronic
Lafayette, CO
Added 2 mins ago
Assistant Manager :Ski & Ride School - Salary
Vail Resorts
Vail, CO
The Ski & Snowboard School Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of ski and snowboard school…
Added 2 mins ago
Assistant Project Manager - Eurofins Environment Testing - Arvada, CO
Eurofins US Network
Arvada, CO
Eurofins Environment Testing is searching for an Assistant Project Manager in Arvada, CO.
Added 2 mins ago
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RMMC Lead
EMCOR Group
Golden, CO
- $28 to $48 USD / hour
Complete documentation and forms and submit to Supervisor’s and Site manager
Added 2 mins ago
Maintenance Supervisor, Multifamily
Cushman & Wakefield
Greeley, CO
Reports any maintenance issues that affect the budget such as life safety, vacant repairs, property damages, and common area needs to the manager.
Added 2 mins ago
HH
RN Case Manager
HCA Healthcare
Thornton, CO
- $40.35 to $58.87 USD / hour
As a Case Manager, your role will be to support patients and families through every step of their care journey. You will coordinate services, connect resources, and develop care plans that…
Added 2 mins ago
AC
Direct Support Professional Independent PCA for Adults with IDD
Ariel Clinical Servi
Grand Junction, CO
- $17 to $18.53 USD / hour
…11 paid holidays. • $50/month for participation in Wellness Program. • Retirement 403B & 403B employer match up to 5% at one year anniversary. • Mileage Reimbursement • Employee Assistance…
Added 2 mins ago
Maternal Fetal Medicine Sonographer
Intermountain Health
Grand Junction, CO
…and meet quality standards outlined by the medical director/manager for AIUM Detailed Fetal Anatomy Examination (76811) accredited…
Added 2 mins ago
Charge Nurse Emergency Department
Intermountain Health
Grand Junction, CO
Working with the department manager, the RN Charge Nurse provides leadership and clinical expertise on their respective shift and department. They coordinate unit resources to ensure…
Added 2 mins ago
Program Services Manager - Vizient Reserve (Healthcare)
Vizient, Inc.
Centennial, CO
Added 2 mins ago
G
Architecture Project Manager
GPAC
Westland, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
G
Architecture Project Manager
GPAC
Troy, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 3 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
Broomfield, CO
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 3 mins ago
CH
Certified Surgical Technologist
CommonSpirit Health
Lakewood, CO
- $28.8 to $47.52 USD / hour
Schedule-36hr/ Week- Variable days of week and start times per Surgical Volume and Current Unit needs. TBD with OR manager during interviews.
Added 3 mins ago
Residential Data and Grant Manager
Family Tree, Inc.
Englewood, CO
Description The Data and Grants Manager provides administrative, data, quality assurance, compliance, and reporting support for Family Tree's House of Hope and GOALS residential programs.…

Semperis

Customer Success Manager

Austin, TX, United States
Addison, TX, United States
Hoboken, NJ, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

Semperis is looking for a passionate and results-driven Customer Success Manager to join our Americas team.

What you’ll be doing:

As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our SMB customers and Semperis.

Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions.

You will be responsible for:

Designing success plans for a Book of Business of approximately 50 SMB customers throughout their lifecycle. From onboarding and implementation through upselling, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to help them reach their business objectives and operational goals.
You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets.
Acting as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs.
Leading training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations.
Monitoring record-keeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.
Developing and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
Identifying potential customer references and assisting with development of customer case studies.
Gain and maintain an understanding of Semperis technology, products, and services.
In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program.

What you will bring to the table:

Technical & Cyber Security Skills

Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities.
Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organization structures

Strong foundational knowledge of cyber security domains:

Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc.
Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)
Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)

Customer-facing & Soft Skills

3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language.
Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives.
Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities.
Conflict resolution & expectation management during incidents or escalations
Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals.

Business & Strategic Skills

Renewal & expansion forecasting (understand ARR, NRR, consumption metrics)
Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps)
Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths)
Competitive intelligence: Know how our product differentiates from the competition.

Preferences:

Experience with SFDC and Active Directory

Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life - we’d love to meet you.

**Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days.

SEMPERIS IS AN EQUAL OPPORTUNITY EMPLOYER AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, NATIONAL ORIGIN OR ANCESTRY, ETHNICITY, SEX (INCLUDING GENDER, PREGNANCY, SEXUAL ORIENTATION, AND GENDER IDENTITY), AGE, PHYSICAL OR MENTAL DISABILITY, VETERAN OR MILITARY STATUS, GENETIC INFORMATION, CITIZENSHIP, MARITAL STATUS, OR ANY OTHER LEGALLY RECOGNIZED PROTECTED BASIS UNDER FEDERAL, STATE, OR LOCAL LAW. THE INFORMATION COLLECTED BY THE SEMPERIS APPLICATION IS SOLELY TO DETERMINE SUITABILITY FOR EMPLOYMENT, VERIFY IDENTITY, AND MAINTAIN EMPLOYMENT STATISTICS.

APPLICANTS WITH DISABILITIES MAY BE ENTITLED TO REASONABLE ACCOMMODATION UNDER THE AMERICANS WITH DISABILITIES ACT AND/OR OTHER APPLICABLE STATE OR LOCAL LAWS. A REASONABLE ACCOMMODATION IS A CHANGE IN THE WAY THINGS ARE NORMALLY DONE WHICH WILL ENSURE AN EQUAL EMPLOYMENT OPPORTUNITY WITHOUT IMPOSING UNDUE HARDSHIP ON SEMPERIS. PLEASE INFORM SEMPERIS REPRESENTATIVE ANNA TAYLOR, DIRECTOR OF GLOBAL RECRUITING, IF YOU NEED ASSISTANCE COMPLETING THIS APPLICATION OR TO OTHERWISE PARTICIPATE IN THE APPLICATION PROCESS.

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More about this job

Skills

CSM
Upselling
Record keeping
Cybersecurity
Microsoft Active Directory
Identity and access management
Symantec Endpoint Protection
AWS
Microsoft Azure
Google Cloud
Regulatory compliance
Communication skills
Program management
Onboarding
Conflict resolution
Forecasting
Sales
Salesforce

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