Jobs in the United States

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Added 3 mins ago
Fire Alarm Service Manager
Marmic Fire & Safety
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…by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take…
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Aeronautical Systems Integration & Test (ASIT); Test Capability Integrator (Associate or Mid-Level)
The Boeing Company
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+ Assist the BT&E Test Program Manager in executing cost, technical and schedule management
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FLOATING PATIENT SERVICES COORDINATOR - KANSAS CITY, MO
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Home Telehealth Case Manager Registered Nurse
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- $20 USD / hour
Health benefits plans, including no-copay telemedicine (regardless of hours worked)
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Principal Technical Product Manager, Data & Platform
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Kansas City, MO
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added 7 mins ago
Principal Technical Product Manager, Data & Platform
GE Aerospace
Saint Louis, MO
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added 22 mins ago
Business Office Manager - Avamere Sherwood
Avamere Skilled Advisors, LLC
Sherwood, OR
Job SummaryThe Business Office Manager (BOM) in an independent living, assisted living and/or memory care facility serves as the operational backbone of the community, directing all…
Added 22 mins ago
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Cybersecurity SME (Hanscom AFB)
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- $175,000 to $190,000 USD / year
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Added 28 mins ago
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Sales Lead
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- $20 USD / hour
Health benefits plans, including no-copay telemedicine (regardless of hours worked)
Added 28 mins ago
IT Operations Manager
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Carthage, NC
Added 28 mins ago
Inventory Management Specialist
Veterans Affairs, Veterans Health Administration
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Summary This position is located in the Veterans Health Administration (VHA), within the Supply Chain Management Service at the Durham VA Health Care System, for the Garner Outpatient…
Added 28 mins ago
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RN Care Manager
UNC Health Care
Kinston, NC
- $35.87 to $51.57 USD / hour
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Added 29 mins ago
Inventory Management Specialist (Expendable Supplies)
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Summary This position is located in the Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6) within the Supply Chain Management Service at the Durham, NC VA…
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Administrative Officer
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Durham, NC
Summary The position serves as the Administrative Officer (AO) in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Care Network (VISN 6), Durham…
Added 29 mins ago
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Project Manager - Fire/Life Safety Systems
Siemens
Raleigh, NC
- $70,894 to $121,533 USD / year
The Project Manager facilitates the execution of project/program solution plan for clearly defined sub-projects or sub-programs. This role requires the coordination and delivery of…
Added 35 mins ago
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Front Desk Agent - Breckenridge
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Breckenridge, CO
- $22 USD / hour
…marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail…
Added 35 mins ago
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ERS-NETA Electrical Testing Technician - SIGN-ON UP TO $10K
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- $95 USD / hour
…Generous daily rate for out-of-town assignments + travel bonus program NETA Level-Up Bonus Cash bonus for every certification level advancement Retirement 401(k) with profit sharing Medical…
Added 35 mins ago
VC
ERS-NETA Electrical Testing Technician - SIGN-ON UP TO $10K
Vertiv Corporation
Denver, CO
- $95 USD / hour
…Generous daily rate for out-of-town assignments + travel bonus program NETA Level-Up Bonus Cash bonus for every certification level advancement Retirement 401(k) with profit sharing Medical…
Added 38 mins ago
Agent, Inside Sales Support - Pet (Remote)
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This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Added 44 mins ago
Configuration Manager, Level 3
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Annapolis Junction, MD
…configuration management (CM) of developmental and operational systems. Works on developmental and operational teams to create and maintain configuration baselines (development, test,…

Semperis

Customer Success Manager

Austin, TX, United States
Addison, TX, United States
Hoboken, NJ, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

Semperis is looking for a passionate and results-driven Customer Success Manager to join our Americas team.

What you’ll be doing:

As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our SMB customers and Semperis.

Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions.

You will be responsible for:

Designing success plans for a Book of Business of approximately 50 SMB customers throughout their lifecycle. From onboarding and implementation through upselling, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to help them reach their business objectives and operational goals.
You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets.
Acting as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs.
Leading training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations.
Monitoring record-keeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.
Developing and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
Identifying potential customer references and assisting with development of customer case studies.
Gain and maintain an understanding of Semperis technology, products, and services.
In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program.

What you will bring to the table:

Technical & Cyber Security Skills

Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities.
Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organization structures

Strong foundational knowledge of cyber security domains:

Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc.
Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)
Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)

Customer-facing & Soft Skills

3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language.
Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives.
Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities.
Conflict resolution & expectation management during incidents or escalations
Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals.

Business & Strategic Skills

Renewal & expansion forecasting (understand ARR, NRR, consumption metrics)
Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps)
Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths)
Competitive intelligence: Know how our product differentiates from the competition.

Preferences:

Experience with SFDC and Active Directory

Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life - we’d love to meet you.

**Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days.

SEMPERIS IS AN EQUAL OPPORTUNITY EMPLOYER AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, NATIONAL ORIGIN OR ANCESTRY, ETHNICITY, SEX (INCLUDING GENDER, PREGNANCY, SEXUAL ORIENTATION, AND GENDER IDENTITY), AGE, PHYSICAL OR MENTAL DISABILITY, VETERAN OR MILITARY STATUS, GENETIC INFORMATION, CITIZENSHIP, MARITAL STATUS, OR ANY OTHER LEGALLY RECOGNIZED PROTECTED BASIS UNDER FEDERAL, STATE, OR LOCAL LAW. THE INFORMATION COLLECTED BY THE SEMPERIS APPLICATION IS SOLELY TO DETERMINE SUITABILITY FOR EMPLOYMENT, VERIFY IDENTITY, AND MAINTAIN EMPLOYMENT STATISTICS.

APPLICANTS WITH DISABILITIES MAY BE ENTITLED TO REASONABLE ACCOMMODATION UNDER THE AMERICANS WITH DISABILITIES ACT AND/OR OTHER APPLICABLE STATE OR LOCAL LAWS. A REASONABLE ACCOMMODATION IS A CHANGE IN THE WAY THINGS ARE NORMALLY DONE WHICH WILL ENSURE AN EQUAL EMPLOYMENT OPPORTUNITY WITHOUT IMPOSING UNDUE HARDSHIP ON SEMPERIS. PLEASE INFORM SEMPERIS REPRESENTATIVE ANNA TAYLOR, DIRECTOR OF GLOBAL RECRUITING, IF YOU NEED ASSISTANCE COMPLETING THIS APPLICATION OR TO OTHERWISE PARTICIPATE IN THE APPLICATION PROCESS.

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More about this job

Skills

CSM
Upselling
Record keeping
Cybersecurity
Microsoft Active Directory
Identity and access management
Symantec Endpoint Protection
AWS
Microsoft Azure
Google Cloud
Regulatory compliance
Communication skills
Program management
Onboarding
Conflict resolution
Forecasting
Sales
Salesforce

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