Jobs in the United States

25+ jobs

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Added 1 min ago
Sr. Account Manager
24 Hour Fitness USA, LLC
Remote, United States
This is the senior individual contributor role on the account management side of the department and serves as a resource to the Account Manager on complex accounts and escalations.
Added 1 min ago
GP
Material Handler – 1st shift
Generac Power Systems Inc
Beaver Dam, WI
- $20.75 to $22.25 USD / hour
Actively understands and participates with the Drive to Zero program.
Added 1 min ago
GP
Material Handler - 2nd shift
Generac Power Systems Inc
Beaver Dam, WI
- $20.75 to $22.25 USD / hour
Actively understands and participates with the Drive to Zero program.
Added 1 min ago
GP
Material Handler 1st Shift
Generac Power Systems Inc
Berlin, WI
- $18.1 to $20.1 USD / hour
Actively understands and participates with the Drive to Zero program.
Added 2 mins ago
Sr. technical product manager- Collaboration Engineering & Enterprise Ai
Starbucks Coffee Company
Nashville
We are seeking a Senior Technical Product Manager to help deliver secure, scalable enterprise AI and collaboration experiences across Microsoft 365 and Azure. This role partners closely…
Added 4 mins ago
Senior Compensation Partner, Sales & Marketing
Autodesk
CO · OR · Denver, CO · Portland, OR · BC, CA · ON, CA · Denver · Portland
Translate complex compensation data into clear narratives for executive decision-making, including pool modeling, budget impact, and program effectiveness for the COO Sales population
Added 4 mins ago
Audit Manager
Armanino Advisory LLC
Austin, TX
Conduct or review research of complex or new accounting and financial reporting issues and prepare memorandums to support solutions.
Added 5 mins ago
H
Advanced Compute and Solutions Program Manager
HP
Fort Collins, CO · Spring, TX
- $147,050 to $219,050 USD / year
The Solutions Program Manager is accountable for the ACS Solution Lifecycle programs and owns the implementation of foundational program governance practices that enable Solutions program…
Added 7 mins ago
Mental Health Intensive Services Manager
BestCare Treatment Services Inc
United States
The Mental Health Intensive Services Manager provides leadership, oversight, and accountability for crisis, forensic, and other intensive mental health services within BestCare's Community…
Added 8 mins ago
Group/Life Insurance Management Consulting Manager
Accenture LLP Company
United States
…guided enrollment and onboarding, and data exchange across a complex broker and employer…
Added 10 mins ago
Field Sales Associate | Urology - Endourology | Hackensack, NJ
Boston Scientific
United States
…supporting regional accounts under the guidance of the Region Sales Manager. Working closely with Territory Managers, you’ll help maintain market share across existing accounts while…
Added 10 mins ago
Clinical Project Manager I
Boston Scientific
Arden Hills
Project/Program Leadership: With the Trial Manager, lead and drive the clinical project team in the planning, execution and management of budget and schedule aspects of clinical trials;…
Added 10 mins ago
Lead Project Manager - Mechanical Contracting
GPAC
Charlotte, NC
…contractor in Charlotte is looking for that kind of Lead Project Manager to steer complex HVAC, plumbing and piping…
Added 10 mins ago
Director, Global Supply Center Strategy & Growth
Thermo Fisher Scientific
Carlsbad, CA · Waltham, MA · Pittsburgh, PA
Success requires a general manager mindset, strong commercial judgment, digital and technology fluency, and the ability to build and lead a high-performing global team while influencing…
Added 10 mins ago
Director of Centralized Catering Operations
Compass Group
Mountain View, CA
Added 11 mins ago
WI
(USA) Director, Product Management
Walmart Inc.
United States
- $130,000 to $260,000 USD / year
…Administration, or related area and 10 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We…
Added 11 mins ago
WU
(USA) Staff, Product Manager - WMC Data Foundation
Wal-Mart.com USA, LLC
United States
- $132,000 to $264,000 USD / year
As a Staff Product Manager, you will lead strategy and execution for complex products, driving end-to-end outcomes from discovery through value realization. This role requires deep…
Added 11 mins ago
WS
(USA) Store Manager - Supercenter
Wal-Mart Stores East, LP
TN
- $110,000 to $170,000 USD / year
…concerns researchingissues leveraging necessary resources for complex timesensitive requests reviewing company policies and procedures teaching and drivingconsistency in responsiveness and…
Added 11 mins ago
Occupational Therapist
INDEPENDENCE PLUS, INC
Oak Brook, IL
F. Providing patient and family/caregiver education – home exercise program (HEP), functional mobility, self-care, fine motor skills, visual coordination, written and verbal communication…
Added 11 mins ago
Speech-Language Pathologist
INDEPENDENCE PLUS, INC
Oak Brook, IL
Administers speech therapy program utilizing specialized therapeutic technique and/or equipment.
Added 12 mins ago
Accounting Manager
eBay
Austin, TX
…operational accounting skills to join the team as an Accounting Manager, leading Financial Services and Transaction Losses. This role will provide end-to-end controllership oversight over…
Added 16 mins ago
EE
Vegetation Program Lead | Bakersfield, CA
Eocene Environmental Group of the West, Inc.
Bakersfield, CA
- $39 to $45 USD / hour
Assist with customer interactions, including complaints, refusals, and access issues, as directed by the Program Manager.
Added 16 mins ago
Senior Cost Manager / Quantity Surveyor – Data Center Construction
Turner & Townsend
Fayetteville, GA
Turner & Townsend are looking for an experienced Senior Cost Manager to act as the key day-to-day client interface, delivering cost management services across a large-scale data center…
Added 16 mins ago
Senior Cost Control Manager – Data Center Construction
Turner & Townsend
Fayetteville, GA
Turner & Townsend are looking for an experienced Senior Cost Manager to act as the key day-to-day client interface, delivering cost management services across a large-scale data center…
Added 16 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Indianapolis, IN
Turner & Townsend are looking for an experienced Senior Cost Manager to act as the key day-to-day client interface, delivering cost management services across a large-scale data center…

Semperis

Customer Success Manager

Austin, TX, United States
Addison, TX, United States
Hoboken, NJ, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

Semperis is looking for a passionate and results-driven Customer Success Manager to join our Americas team.

What you’ll be doing:

As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our SMB customers and Semperis.

Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions.

You will be responsible for:

Designing success plans for a Book of Business of approximately 50 SMB customers throughout their lifecycle. From onboarding and implementation through upselling, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to help them reach their business objectives and operational goals.
You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets.
Acting as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs.
Leading training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations.
Monitoring record-keeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.
Developing and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
Identifying potential customer references and assisting with development of customer case studies.
Gain and maintain an understanding of Semperis technology, products, and services.
In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program.

What you will bring to the table:

Technical & Cyber Security Skills

Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities.
Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organization structures

Strong foundational knowledge of cyber security domains:

Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc.
Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)
Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)

Customer-facing & Soft Skills

3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language.
Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives.
Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities.
Conflict resolution & expectation management during incidents or escalations
Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals.

Business & Strategic Skills

Renewal & expansion forecasting (understand ARR, NRR, consumption metrics)
Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps)
Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths)
Competitive intelligence: Know how our product differentiates from the competition.

Preferences:

Experience with SFDC and Active Directory

Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life - we’d love to meet you.

**Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days.

SEMPERIS IS AN EQUAL OPPORTUNITY EMPLOYER AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, NATIONAL ORIGIN OR ANCESTRY, ETHNICITY, SEX (INCLUDING GENDER, PREGNANCY, SEXUAL ORIENTATION, AND GENDER IDENTITY), AGE, PHYSICAL OR MENTAL DISABILITY, VETERAN OR MILITARY STATUS, GENETIC INFORMATION, CITIZENSHIP, MARITAL STATUS, OR ANY OTHER LEGALLY RECOGNIZED PROTECTED BASIS UNDER FEDERAL, STATE, OR LOCAL LAW. THE INFORMATION COLLECTED BY THE SEMPERIS APPLICATION IS SOLELY TO DETERMINE SUITABILITY FOR EMPLOYMENT, VERIFY IDENTITY, AND MAINTAIN EMPLOYMENT STATISTICS.

APPLICANTS WITH DISABILITIES MAY BE ENTITLED TO REASONABLE ACCOMMODATION UNDER THE AMERICANS WITH DISABILITIES ACT AND/OR OTHER APPLICABLE STATE OR LOCAL LAWS. A REASONABLE ACCOMMODATION IS A CHANGE IN THE WAY THINGS ARE NORMALLY DONE WHICH WILL ENSURE AN EQUAL EMPLOYMENT OPPORTUNITY WITHOUT IMPOSING UNDUE HARDSHIP ON SEMPERIS. PLEASE INFORM SEMPERIS REPRESENTATIVE ANNA TAYLOR, DIRECTOR OF GLOBAL RECRUITING, IF YOU NEED ASSISTANCE COMPLETING THIS APPLICATION OR TO OTHERWISE PARTICIPATE IN THE APPLICATION PROCESS.

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More about this job

Skills

CSM
Upselling
Record keeping
Cybersecurity
Microsoft Active Directory
Identity and access management
Symantec Endpoint Protection
AWS
Microsoft Azure
Google Cloud
Regulatory compliance
Communication skills
Program management
Onboarding
Conflict resolution
Forecasting
Sales
Salesforce

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