Jobs in the United States

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Added 1 min ago
Assistant Store Manager - 0629
Extra Space Management, Inc
Dallas, TX
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 3 mins ago
Dual Director of Sales
Lodging Dynamics
Fort Lauderdale, FL
Serves as the sales contact for the General Manager, Revenue Management, Sales Support team, and Catering Sales leaders.
Added 4 mins ago
AC
Accounting Manager
Aston Carter
Miami, FL
- $70 to $80 USD / hour
Job Title: Accounting Manager Revenue and Cost of SalesJob DescriptionWe are seeking an experienced Accounting Manager to lead revenue and cost of sales accounting activities within a…
Added 4 mins ago
IP
Program Manager – Data & Analytics
Independence Pet Services, Inc
Remote, United States
- $112,522 to $168,784 USD / year
The Program Manager – Data & Analytics is responsible for leading execution and coordinated delivery of strategic enterprise data and analytics initiatives across IPH’s evolving data…
Added 4 mins ago
Senior Manager, Engineering Operations
Kairos Power
TN · Albuquerque, NM
Kairos Power is seeking a dynamic and experienced Senior Manager, Engineering Operations to lead and scale our engineering operations and test execution capabilities within a 24/7…
Added 5 mins ago
M
Store Director - Flex
Maverik
Las Vegas, NV
- $62,000 to $70,000 USD / year
Food Program Ownership: Maintain total operational knowledge ofkitchen processes (including opening/closing workflows, food prep, andsanitation) to support, audit, and coach the Food…
Added 5 mins ago
M
Internal Store Director
Maverik
Wickenburg, AZ
- $56,000 to $66,000 USD / year
Food Program Ownership: Maintain total operational knowledge of kitchen processes (including opening/closing workflows, food prep, and sanitation) to support, audit, and coach the Food…
Added 7 mins ago
Retail Assistant Store Manager
The ODP Group
Draper, UT
We believe that the Assistant Store Manager role is essential in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Assistant Manager should…
Added 7 mins ago
General Manager
Papa Johns
Noblesville, IN
This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations…
Added 7 mins ago
General Manager
Papa Johns
Indianapolis, IN
This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations…
Added 7 mins ago
IC
Specialty Equipment (Food Technician)
Intellisource Colorado LLC
Lockport, NY
- $45,760 to $72,800 USD / year
…Operating under the supervision of the local General Maintenance Manager, you'll adhere to established maintenance schedules and guidelines, conducting inspections, cleaning, and repairing…
Added 11 mins ago
SC
Senior Hiring & Internal Mobility Partner (Talent Acquisition)
SimSpace Corporation
Remote, United States
- $95,000 to $145,000 USD / year
…white-glove service, responsiveness, relationship management, and operational excellence. You'll be trusted to manage your workload independently, advise hiring managers, navigate competing…
Added 11 mins ago
General Manager
CHIPOTLE
Tampa, FL
Be guest obsessed – uphold top-notch standards of excellence and hospitality
Added 14 mins ago
AI
Client Service Manager
AccentCare, Inc.
Austin, TX
- $45,000 to $48,000 USD / year
Client Service Manager / Personal Care Services
Added 14 mins ago
W
Pharmacy Operations Manager
Walgreens
PUYALLUP, WA
- $22.5 to $35.75 USD / hour
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Added 15 mins ago
LEAD NURSE
IVI America
South Portland, ME
…passionate about patient care, team development, and clinical excellence. This is a unique opportunity to remain hands‑on with patients while providing leadership, mentorship, and…
Added 15 mins ago
W
Pharmacy Operations Manager
Walgreens
SANTA MONICA, CA
- $22.5 to $35.75 USD / hour
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Added 16 mins ago
PC
Restaurant Manager
P.F. Chang's China Bistro, Inc.
Sunrise, FL
- $60,000 to $75,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 16 mins ago
PC
Restaurant Manager
P.F. Chang's China Bistro, Inc.
North Miami Beach, FL
- $60,000 to $75,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 16 mins ago
PC
Restaurant Manager
P.F. Chang's China Bistro, Inc.
Boston, MA
- $73,500 to $88,500 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 16 mins ago
PC
Executive Chef / Kitchen Manager
P.F. Chang's China Bistro, Inc.
Miami, FL
- $70,000 to $85,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 17 mins ago
Community Manager
CAPREIT
Nashville, TN
If you're a strong leader with a passion for customer service, team development, and operational excellence, this is your opportunity to join one of the nation's premier multifamily housing…
Added 17 mins ago
Senior Project Manager
INSPYR Solutions
Austin, TX
The Senior Project Manager will play a critical role in improving execution, scalability, and operational maturity across the IT organization. Reporting directly to the CIO and supported by…
Added 19 mins ago
Manager, Accounting (Hybrid - Atlanta, GA)
Purchasing Power, LLC
Atlanta, GA
Purchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings…
Added 21 mins ago
Patient Service Representative
Health Images
Castle Rock, CO
…processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent…

Self-Help Services Corp

Servicing and Operations Manager

United States

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Job details

Experience: 7 years of experience in compliance, finance, loan operations, loan servicing and/or loss mitigation.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description:

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers to building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunities at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking a Servicing and Operations Manager to join our Durham, NC. team

WHAT You'll Do:

Manage the full servicing of loans, both consumer and mortgage, within the portfolio from acquisition through liquidation including:
Maintain deep understanding of GSE policies, requirements, and guidelines as well as ensuring that government-sponsored enterprises (GSEs) sub-servicers meet GSE Guide requirements.
Monitor whole loan sub-servicers and ensure they are compliant with Self-Help requirements.
Respond to requests from third parties, including GSEs, vendors, and sub-servicers, and work with them to resolve loan or portfolio issues.
Continuous assessment of loan portfolio performance and risk, loss mitigation activities, and default management activities, and provide recommendations for strategic improvements to help mitigate risk and improve portfolio performance.
Work with staff and Systems and Reporting work group to ensure accurate and timely reporting across all servicing activities.
Manage servicer reviews for prospective purchases including evaluating policies and procedures, system controls, and transactional reports.
Manage the Team’s loss mitigation activities including the development and implementation of strategies, policies, and processes designed to increase borrower success and mitigate potential losses.
Manage the Team’s default servicing operations, including the development and implementation of policies and procedures to mitigate financial losses due to repossession, consumer loan charge-off, foreclosure, deed-in-lieu, short sales, and property disposition.
Monitor loan-level milestones to ensure timely progression and to minimize losses.
Continually monitor industry standards to ensure compliance and best practices.

OPERATIONS

Oversee the Team’s Quality Control program, including
Manage quality control review, analysis and identification of loans with repurchase or credit risk potential.
Maintain cooperative relationships with QC third-party partners, including GSEs, lenders, and vendors.
Manage due diligence of underwriting quality, data validation and collateral assessment. Ensure that QC requirements are clear and achieved.
Analyze lending product terms for origination risk and operational feasibility for front-end infrastructure and operations.
Oversee the document management responsibilities for the assets acquired by the Secondary Market Team, including
Manage the document custody program including multiple third-party custodians.
Ensure audits of document custodians are completed accurately and on time.
Ensure all collateral files contain required documents including: an executed Note, recorded Mortgage or Deed of Trust, & Final Title Policy.
Ensure monitoring that all documents are accurately endorsed and assigned.
Monitor industry and GSE requirements to ensure compliance with document management standards.

COMPLIANCE

Manage annual audits of sub-servicers, both internal and external, to mitigate regulatory risk and ensure compliance with GSEs and Self-Help policies and servicing standards. Create and monitor remediation plans for any noted defects.
Manage vendor review process, including working with Process Unity and Self-Help’s Vendor Management Team to onboard new servicers/vendors and to review existing servicers/vendors on a regular and recurring basis, as needed.
Ensure compliance with GSE guidelines and applicable laws for servicing loans, loss mitigation, and charge-off.
Ensure all Secondary Market purchase and quality control activities remain in compliance with regulatory and organizational requirements; oversee maintenance of QC Policies and Procedures as well as underwriting guidelines.

STAFF MANAGEMENT

Oversee the management and development of direct reports including providing Secondary Market guidance, providing on-going feedback and coaching, and stewarding the development process.
Work with direct reports to set individual performance and development goals, tracking progress against goals, and provide mid-year and annual progress reviews.

WHAT YOU'LL NEED

Bachelor’s degree OR equivalent related experience.
7 years of experience in compliance, finance, loan operations, loan servicing and/or loss mitigation.
Excellent leadership skills with a proven ability to lead, motivate, and supervise employees, as well as operate as a working manager with a hands-on approach.
Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
Deep knowledge of the mortgage industry, lending principles, and products.
Ability to build and maintain productive relationships throughout the organization and with servicing and vendor partners across multiple locations throughout the US.
Ability to collaborate with management to create a Secondary Market leadership vision as well as strategize methods to implement.
Preference for working in organizations that place priority on teamwork and collaboration.
Keen attention to detail and excellent problem-solving skills.
Ability to hire, develop, and supervise staff.
Ability and willingness to learn new asset classes, servicing strategies, and engage with the portfolio on a loan-level basis, as needed.
Strong written and verbal communication skills and ability to present information in an effective manner.
Proficient in Microsoft products, including Outlook, Word, PowerPoint, Office365; advanced Excel skills and aptitude to quickly learn other data systems.
Familiarity with loan servicing systems.
Ability and willingness to work overtime as needed.
Ability to demonstrate Self-Help's Core Values:

o Mission Before Self o Service With Excellence o Embracing & Promoting Change o Results Not Credit o Diversity as a Strength o Financial Sustainability for Mission Impact

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer:

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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