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Safety & Systems Technical Program Manager
Waabi
Remote, United States
- $152,000 to $232,000 USD / year
As the Safety and Systems Technical Program Manager, you will drive the execution of our safety and systems engineering development efforts for our autonomous vehicle platforms. Safety is…
Added 1 min ago
Restaurant General Manager
sweetgreen
Fayetteville, AR
As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences…
Added 1 min ago
Engineering/Facility Manager - Rise Uptown Hotel
Remington Hotels
Phoenix, AZ
Run a preventive maintenance program for all 79 guest rooms, corridors, back of house and public spaces
Added 3 mins ago
Restaurant and Operations Manager
Dave & Buster's Management Corporation, Inc.
Nashville GSC, TN
THE RESTAURANT & OPERATIONS MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and…
Added 3 mins ago
Assistant General Manager
Dave & Buster's Management Corporation, Inc.
Glendale, AZ
THE ASSISTANT GENERAL MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected…
Added 4 mins ago
Common Mission Control Center SME
Serco USA
Langley AFB, VA
Relevant experience as a project and/or program manager with demonstrated ability to perform as a senior level expert and serve as a senior project lead.
Added 4 mins ago
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Part-Time Sales Lead - Famous Footwear
Famous Footwear
MADISON, WI
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 4 mins ago
Maintenance Manager
American Spoon
Petoskey, MI
…where you'll build and run a strong preventative maintenance program, coordinate with outside repair partners, and keep our safety documentation current. You'll also be the person who looks…
Added 5 mins ago
LS
Restaurant & Operations Manager
Lucky Strike Entertainment
Denver, CO
- $65,000 to $75,000 USD / year
As a Restaurant and Operations Manager, you will lead food and beverage, bar, and bowling operations across every shift, flex into any role the floor needs, and build a team that delivers…
Added 5 mins ago
LS
Restaurant & Operations Manager
Lucky Strike Entertainment
Lone Tree, CO
- $65,000 to $70,000 USD / year
As a Restaurant and Operations Manager, you will lead food and beverage, bar, and bowling operations across every shift, flex into any role the floor needs, and build a team that delivers…
Added 5 mins ago
LS
Restaurant & Operations Manager
Lucky Strike Entertainment
Blaine, MN
- $58,000 to $65,000 USD / year
As a Restaurant and Operations Manager, you will lead food and beverage, bar, and bowling operations across every shift, flex into any role the floor needs, and build a team that delivers…
Added 5 mins ago
LS
Restaurant & Operations Manager
Lucky Strike Entertainment
Brooklyn Park, MN
- $58,000 to $65,000 USD / year
As a Restaurant and Operations Manager, you will lead food and beverage, bar, and bowling operations across every shift, flex into any role the floor needs, and build a team that delivers…
Added 5 mins ago
Manager, US Data Operations
CSL Behring L.L.C.
United States
The Manager, Data Operations is responsible for the end-to-end onboarding, integration, and operational management of US commercial data assets. This role plays a critical leadership…
Added 5 mins ago
Maintenance Shop Technician C
IED WASTE SERVICES OF NORTH AMERICA, LLC
Layton, UT
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 5 mins ago
Diesel Maintenance Shop Lead Tech
IED WASTE SERVICES OF FORT WORTH, LLC
Ft Worth, TX
POSITION SUMMARY: Reporting to a Maintenance Supervisor or Maintenance Manager, the Maintenance Lead Technician provides direction to a group of technicians to ensure that all repairs and…
Added 5 mins ago
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Beauty Counter Manager - MAC, Florida Mall - Full Time
Macy's
Orlando, FL
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 6 mins ago
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Beauty Counter Manager - Trend Beauty, South Hills Village Mall - Full Time
Macy's
Pittsburgh, PA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 6 mins ago
M
Beauty Counter Manager - Clinique, Dartmouth - Full Time
Macy's
Dartmouth, MA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 6 mins ago
Assistant Maintenance Supervisor - Latitude
AVANTI RESIDENTIAL LLC
PHOENIX, AZ
The Assistant Service Manager helps the Service Manager lead and delegate maintenance requests, preventative maintenance duties, and amenity area maintenance for the property. They will…
Added 6 mins ago
M
Selling and Support Captain, River Oaks Center - Full Time
Macy's
Calumet City, IL
- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…
Added 7 mins ago
Sr. Program Operations Manager III (6895)
MetroStar
Washington, DC · Reston, VA
As Sr. Program Operations Manager III, you will be interfacing with the client/government leadership on topics related to the project; provide overall direction/guidance to the project…
Added 7 mins ago
AD
Senior Manager
Alzheimer's Disease Data Initiative
Seattle, WA
- $225,000 to $235,000 USD / year
Lead and grow a remote team of engineers to deliver on the AI features
Added 7 mins ago
Construction AMI / AMR Project Manager
Ferguson Enterprises, LLC
San Marcos, TX
Ferguson is currently seeking the right individual to fill an immediate need for an AMI / AMR Project Manager. In this role, you will be responsible for leading Municipality's Water Meter…
Added 7 mins ago
Sr. Clinical Research Associate
CareDx, Inc.
CA
…passion for improving patient outcomes, and the ability to lead and mentor within a fast-paced, collaborative…
Added 7 mins ago
IC
Opioid School Case Manager
Iredell County
Statesville, NC
- $56,225.08 to $71,968.11 USD / year
The School Case Manager serves as a key member of the district’s Comprehensive Student Wellness and Intervention Program, with a specialized focus on early identification and intervention…

Self-Help Services Corp

Servicing and Operations Manager

United States

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Job details

Experience: 7 years of experience in compliance, finance, loan operations, loan servicing and/or loss mitigation.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description:

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers to building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunities at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking a Servicing and Operations Manager to join our Durham, NC. team

WHAT You'll Do:

Manage the full servicing of loans, both consumer and mortgage, within the portfolio from acquisition through liquidation including:
Maintain deep understanding of GSE policies, requirements, and guidelines as well as ensuring that government-sponsored enterprises (GSEs) sub-servicers meet GSE Guide requirements.
Monitor whole loan sub-servicers and ensure they are compliant with Self-Help requirements.
Respond to requests from third parties, including GSEs, vendors, and sub-servicers, and work with them to resolve loan or portfolio issues.
Continuous assessment of loan portfolio performance and risk, loss mitigation activities, and default management activities, and provide recommendations for strategic improvements to help mitigate risk and improve portfolio performance.
Work with staff and Systems and Reporting work group to ensure accurate and timely reporting across all servicing activities.
Manage servicer reviews for prospective purchases including evaluating policies and procedures, system controls, and transactional reports.
Manage the Team’s loss mitigation activities including the development and implementation of strategies, policies, and processes designed to increase borrower success and mitigate potential losses.
Manage the Team’s default servicing operations, including the development and implementation of policies and procedures to mitigate financial losses due to repossession, consumer loan charge-off, foreclosure, deed-in-lieu, short sales, and property disposition.
Monitor loan-level milestones to ensure timely progression and to minimize losses.
Continually monitor industry standards to ensure compliance and best practices.

OPERATIONS

Oversee the Team’s Quality Control program, including
Manage quality control review, analysis and identification of loans with repurchase or credit risk potential.
Maintain cooperative relationships with QC third-party partners, including GSEs, lenders, and vendors.
Manage due diligence of underwriting quality, data validation and collateral assessment. Ensure that QC requirements are clear and achieved.
Analyze lending product terms for origination risk and operational feasibility for front-end infrastructure and operations.
Oversee the document management responsibilities for the assets acquired by the Secondary Market Team, including
Manage the document custody program including multiple third-party custodians.
Ensure audits of document custodians are completed accurately and on time.
Ensure all collateral files contain required documents including: an executed Note, recorded Mortgage or Deed of Trust, & Final Title Policy.
Ensure monitoring that all documents are accurately endorsed and assigned.
Monitor industry and GSE requirements to ensure compliance with document management standards.

COMPLIANCE

Manage annual audits of sub-servicers, both internal and external, to mitigate regulatory risk and ensure compliance with GSEs and Self-Help policies and servicing standards. Create and monitor remediation plans for any noted defects.
Manage vendor review process, including working with Process Unity and Self-Help’s Vendor Management Team to onboard new servicers/vendors and to review existing servicers/vendors on a regular and recurring basis, as needed.
Ensure compliance with GSE guidelines and applicable laws for servicing loans, loss mitigation, and charge-off.
Ensure all Secondary Market purchase and quality control activities remain in compliance with regulatory and organizational requirements; oversee maintenance of QC Policies and Procedures as well as underwriting guidelines.

STAFF MANAGEMENT

Oversee the management and development of direct reports including providing Secondary Market guidance, providing on-going feedback and coaching, and stewarding the development process.
Work with direct reports to set individual performance and development goals, tracking progress against goals, and provide mid-year and annual progress reviews.

WHAT YOU'LL NEED

Bachelor’s degree OR equivalent related experience.
7 years of experience in compliance, finance, loan operations, loan servicing and/or loss mitigation.
Excellent leadership skills with a proven ability to lead, motivate, and supervise employees, as well as operate as a working manager with a hands-on approach.
Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
Deep knowledge of the mortgage industry, lending principles, and products.
Ability to build and maintain productive relationships throughout the organization and with servicing and vendor partners across multiple locations throughout the US.
Ability to collaborate with management to create a Secondary Market leadership vision as well as strategize methods to implement.
Preference for working in organizations that place priority on teamwork and collaboration.
Keen attention to detail and excellent problem-solving skills.
Ability to hire, develop, and supervise staff.
Ability and willingness to learn new asset classes, servicing strategies, and engage with the portfolio on a loan-level basis, as needed.
Strong written and verbal communication skills and ability to present information in an effective manner.
Proficient in Microsoft products, including Outlook, Word, PowerPoint, Office365; advanced Excel skills and aptitude to quickly learn other data systems.
Familiarity with loan servicing systems.
Ability and willingness to work overtime as needed.
Ability to demonstrate Self-Help's Core Values:

o Mission Before Self o Service With Excellence o Embracing & Promoting Change o Results Not Credit o Diversity as a Strength o Financial Sustainability for Mission Impact

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer:

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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