Jobs in the United States

25+ jobs

Save this search

Added just now
Pre-Award Services Manager
East Carolina University
NC
…manages award negotiation and acceptance; and provides select non-financial post-award support throughout the project…
Added just now
Program Manager - Technology Development Center
General Electric Company
United States
…along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access…
Added just now
CS
Clinical Team Assistant (CTA)
Care Synergy
Denver, CO
- $20.14 to $23.67 USD / hour
…programs designed to provide solutions to the logistical and financial problems that arise in…
Added just now
Pricing Analyst
Industrious
Remote, United States
…against the portfolio report, and sending a short note to your manager on the one call that needs a decision above your pay…
Added just now
Licensed Practical Nurse (LPN)
Beaumont ASHN LLC
Detroit, MI
We make it easy to do your job and have competitive financial incentives. On a pay per visit model, the more visits you make, the more you will earn! We pay mileage and have bonus…
Added 1 min ago
PG
Assistant Director - Housing
Port Gamble S'Klallam Tribe
Kingston, WA
- $83,069 to $112,142 USD / year
…responsible for specific Housing Authority functions (i.e., program management, budgeting, grants, maintenance, construction, etc.). the Assistant Director may act on behalf of the…
Added 1 min ago
Sr Recruiter
Tract Capital Management, LP
Seattle, WA
…sector. We ensure our engagements not only generate strong financial results but also develop essential digital infrastructure to meet growing demands. Tract Capital has introduced multiple…
Added 1 min ago
AS
Director Loyalty & Omnichannel Growth
Alastin Skincare, Inc.
United States
- $200,000 to $240,000 USD / year
business requirements, financial modeling, go-to-market, and field enablement. Once the
Added 2 mins ago
Assistant General Manager - 2129
Premium Velocity Auto LLC
Houston, TX
We are seeking an Assistant General Manager with prior Retail Service Manager experience (Automotive, Fast Food, etc.) to support the General Manager with daily operations. The ideal…
Added 2 mins ago
Assistant General Manager - 2062
Premium Velocity Auto LLC
McMinville, OR
We are seeking an Assistant General Manager with prior Retail Service Management experience (Automotive, Fast Food, Retail Sales, etc.) to assist the General Manager in the day-to-day…
Added 2 mins ago
Assistant General Manager - 2111
Premium Velocity Auto LLC
Bogart, GA
Premium Velocity Auto (PVA) / Jiffy Lube Is Hiring for an Assistant General Manager!
Added 2 mins ago
Assistant General Manager-1933
Premium Velocity Auto LLC
Portland, OR
We are seeking an Assistant General Manager with prior Retail Service Management experience (Automotive, Fast Food, Retail Sales, etc.) to assist the General Manager in the day-to-day…
Added 2 mins ago
Assistant General Manager - 1554
Premium Velocity Auto LLC
Cincinnati, OH
Premium Velocity Auto (PVA) / Jiffy Lube Is Hiring for an Assistant General Manager!
Added 3 mins ago
Director, Business Development, Integrated Air & Missile Defense
Anduril Industries
Huntsville, AL · Washington, DC
The US air and missile defense enterprise was assembled over four decades, one program at a time. Army air defense runs on one battle manager, short range air defense on another, the…
Added 3 mins ago
Director, Business Development, Integrated Air & Missile Defense
Anduril Industries
Costa Mesa, CA · Washington, DC
The US air and missile defense enterprise was assembled over four decades, one program at a time. Army air defense runs on one battle manager, short range air defense on another, the…
Added 3 mins ago
Director, Business Development, Integrated Air & Missile Defense
Anduril Industries
Washington, DC
The US air and missile defense enterprise was assembled over four decades, one program at a time. Army air defense runs on one battle manager, short range air defense on another, the…
Added 3 mins ago
Director, Business Development, Integrated Air & Missile Defense
Anduril Industries
Colorado Springs, CO · Washington, DC
The US air and missile defense enterprise was assembled over four decades, one program at a time. Army air defense runs on one battle manager, short range air defense on another, the…
Added 3 mins ago
CH
Pharmacy Manager
CVS Health
Bryn Mawr, PA
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 3 mins ago
CH
Staff Pharmacist Full Time
CVS Health
Bryn Mawr, PA
- $60 to $76 USD / hour
- Full-time
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation…
Added 3 mins ago
CH
Store Manager In Training
CVS Health
Texarkana, TX
- $18.5 to $26.25 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 3 mins ago
CH
Store Manager In Training
CVS Health
Texarkana, AR
- $18.5 to $26.25 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 3 mins ago
CH
District Support Pharmacist - FT
CVS Health
Dallas, TX
- $60 to $76 USD / hour
…pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you…
Added 4 mins ago
AVP, Project Manager
Walker & Dunlop, LLC
Denver, CO · Calabasas, CA
Reporting to the VP, Project Manager, the AVP, Project Manager is responsible for managing the acquisition of limited partnership interests in affordable housing developments. As a member…
Added 4 mins ago
Helly Hansen- PT Sales Associate
Kontoor
Newport, RI
Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
Added 4 mins ago
Lee wrangler- Seasonal Sales Associate
Kontoor
Calhoun, GA
…work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources…

Self-Help Services Corp

Servicing and Operations Manager

United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 7 years of experience in compliance, finance, loan operations, loan servicing and/or loss mitigation.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description:

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers to building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunities at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking a Servicing and Operations Manager to join our Durham, NC. team

WHAT You'll Do:

Manage the full servicing of loans, both consumer and mortgage, within the portfolio from acquisition through liquidation including:
Maintain deep understanding of GSE policies, requirements, and guidelines as well as ensuring that government-sponsored enterprises (GSEs) sub-servicers meet GSE Guide requirements.
Monitor whole loan sub-servicers and ensure they are compliant with Self-Help requirements.
Respond to requests from third parties, including GSEs, vendors, and sub-servicers, and work with them to resolve loan or portfolio issues.
Continuous assessment of loan portfolio performance and risk, loss mitigation activities, and default management activities, and provide recommendations for strategic improvements to help mitigate risk and improve portfolio performance.
Work with staff and Systems and Reporting work group to ensure accurate and timely reporting across all servicing activities.
Manage servicer reviews for prospective purchases including evaluating policies and procedures, system controls, and transactional reports.
Manage the Team’s loss mitigation activities including the development and implementation of strategies, policies, and processes designed to increase borrower success and mitigate potential losses.
Manage the Team’s default servicing operations, including the development and implementation of policies and procedures to mitigate financial losses due to repossession, consumer loan charge-off, foreclosure, deed-in-lieu, short sales, and property disposition.
Monitor loan-level milestones to ensure timely progression and to minimize losses.
Continually monitor industry standards to ensure compliance and best practices.

OPERATIONS

Oversee the Team’s Quality Control program, including
Manage quality control review, analysis and identification of loans with repurchase or credit risk potential.
Maintain cooperative relationships with QC third-party partners, including GSEs, lenders, and vendors.
Manage due diligence of underwriting quality, data validation and collateral assessment. Ensure that QC requirements are clear and achieved.
Analyze lending product terms for origination risk and operational feasibility for front-end infrastructure and operations.
Oversee the document management responsibilities for the assets acquired by the Secondary Market Team, including
Manage the document custody program including multiple third-party custodians.
Ensure audits of document custodians are completed accurately and on time.
Ensure all collateral files contain required documents including: an executed Note, recorded Mortgage or Deed of Trust, & Final Title Policy.
Ensure monitoring that all documents are accurately endorsed and assigned.
Monitor industry and GSE requirements to ensure compliance with document management standards.

COMPLIANCE

Manage annual audits of sub-servicers, both internal and external, to mitigate regulatory risk and ensure compliance with GSEs and Self-Help policies and servicing standards. Create and monitor remediation plans for any noted defects.
Manage vendor review process, including working with Process Unity and Self-Help’s Vendor Management Team to onboard new servicers/vendors and to review existing servicers/vendors on a regular and recurring basis, as needed.
Ensure compliance with GSE guidelines and applicable laws for servicing loans, loss mitigation, and charge-off.
Ensure all Secondary Market purchase and quality control activities remain in compliance with regulatory and organizational requirements; oversee maintenance of QC Policies and Procedures as well as underwriting guidelines.

STAFF MANAGEMENT

Oversee the management and development of direct reports including providing Secondary Market guidance, providing on-going feedback and coaching, and stewarding the development process.
Work with direct reports to set individual performance and development goals, tracking progress against goals, and provide mid-year and annual progress reviews.

WHAT YOU'LL NEED

Bachelor’s degree OR equivalent related experience.
7 years of experience in compliance, finance, loan operations, loan servicing and/or loss mitigation.
Excellent leadership skills with a proven ability to lead, motivate, and supervise employees, as well as operate as a working manager with a hands-on approach.
Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
Deep knowledge of the mortgage industry, lending principles, and products.
Ability to build and maintain productive relationships throughout the organization and with servicing and vendor partners across multiple locations throughout the US.
Ability to collaborate with management to create a Secondary Market leadership vision as well as strategize methods to implement.
Preference for working in organizations that place priority on teamwork and collaboration.
Keen attention to detail and excellent problem-solving skills.
Ability to hire, develop, and supervise staff.
Ability and willingness to learn new asset classes, servicing strategies, and engage with the portfolio on a loan-level basis, as needed.
Strong written and verbal communication skills and ability to present information in an effective manner.
Proficient in Microsoft products, including Outlook, Word, PowerPoint, Office365; advanced Excel skills and aptitude to quickly learn other data systems.
Familiarity with loan servicing systems.
Ability and willingness to work overtime as needed.
Ability to demonstrate Self-Help's Core Values:

o Mission Before Self o Service With Excellence o Embracing & Promoting Change o Results Not Credit o Diversity as a Strength o Financial Sustainability for Mission Impact

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer:

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Apply About employer

Report this job