IT Support Technician

Description We are seeking a dedicated and detail-oriented IT Support Technician to join our team. This individual will be the first point of contact for employees experiencing technical issues and will play a critical role in maintaining smooth day-to-day operations. The IT Support Technician will provide both remote and in-person support, troubleshoot hardware and software issues, and ensure systems are running efficiently.

Requirements

Key Responsibilities

• Serve as the first line of support for IT-related inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and networking issues in a timely manner.
• Install, configure, and maintain computer systems, mobile devices, and peripheral equipment.
• Support user account setup, password resets, and access permissions.
• Maintain and update IT documentation, asset inventories, and support procedures.
• Assist with system updates, patches, and security monitoring.
• Escalate complex issues to senior IT staff or vendors as necessary.
• Provide training and support to end-users on technology best practices.

Required Skills and Qualifications

• Education/Experience:
• Associate’s degree in IT, Computer Science, or related field (Bachelor’s preferred).
• 5 years of experience in IT support or help desk environment.
• Technical Skills:
• Proficiency with Windows environments.
• Knowledge of Microsoft 365, Active Directory, and basic networking concepts.
• Familiarity with ticketing systems and remote desktop tools.
• Basic understanding of cybersecurity practices.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Customer-focused mindset with patience and professionalism.