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Accounting Solutions Architect
Tabs
New York, NY
- $135,000 to $185,000 USD / year
- You can translate between finance people and product and engineering teams. You have worked closely with a software team before, as a stakeholder, a power user, or in a product role.
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Principal Engineer
NetApp, Inc.
San Jose, CA
…direction for the Active IQ platform, defining the architecture and engineering approach for the AI, agentic AI, and intelligent automation capabilities that turn NetApp telemetry into…
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Senior Counsel, Product Legal
NetApp, Inc.
Waltham, MA · San Jose, CA · Morrisville, NC
…legal function, with a focus on our on-premise, enterprise, software platforms, cloud, hybrid cloud data management systems and intelligent data services. This role will have an immediate…
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Supervisor of Web Development
Network Health
Remote, United States
Minimum of 5 years of professional experience in web application development or closely related software engineering roles using Microsoft technologies such as .NET, .NET Core, and…
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Web Developer
Network Health
Remote, United States
Stays current with technological developments in software development, web systems standards, and web security best practices by reading publications, participating in mail lists and online…
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Data Engineer
Kiewit
Omaha, NE · Lenexa, KS
· 3+ years of experience in data engineering, analytics engineering, software engineering, or a related discipline, or equivalent practical experience.
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Systems Engineer Physical Security
Quantum Sky
Fort Meade, MD
…experienced team of network engineers, system administrators, and engineering technicians performing security system design, installation, and maintenance. The position performs complex…
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Senior Systems Engineer - Cryptographic Systems
General Dynamics Mission Systems, Inc
Dedham, MA
Collaborate with systems, software, hardware, and test engineering teams to deliver secure mission solutions.
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Communications & Control Technician (Electronic Technician)
Massachusetts Water Resources Authority
Winthrop, MA
Maintains associated communication hardware and software related to remote headworks sites.
Added 1 min ago
Critical Facility Engineer
Meta
Newton County, GA
…team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Critical Facility Engineer will be a part of the Facility…
Added 1 min ago
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Lead Power Systems Controls Engineer
Eaton Corporation
Smyrna, GA
- $97,000 to $143,000 USD / year
Join Eaton's Electrical Engineering Services & Systems (EESS) team and lead the development, testing, and implementation of power systems control solutions for our customers using PLC’s,…
Added 1 min ago
Relay Technician I
Voltyx
Fayetteville, GA
Ele ct ric Power Systems (EPS) is a NETA -accredited independent ele ct rical testing and engineering organization specializing in ele ct rical acce pt ance testing, commissioning, and…
Added 1 min ago
Equipment Specialist - Construction Job Details | Black & Veatch Family of Companies
Black & Veatch
Newnan, GA · Carrollton, GA
…innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of…
Added 1 min ago
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Principal Data Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
8+ years of software or data engineering experience, with strong expertise in data integration, data modeling, data architecture, and ETL/ELT
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Advanced Cyber Security Architect/Engineer
Honeywell Technologies
Duluth, GA
…and Innovation, you will lead the research, development, and engineering of standardized OT cybersecurity solutions. In this hands-on role, you will perform technology validation, drive…
Added 1 min ago
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Automation Tester (card processing and payments)
Cognizant
Alpharetta, GA
- $53,000 to $92,500 USD / year
…and end-to-end testing. You will be a valued member of the Software Engineering team and work collaboratively with developers, business analysts, testing teams, offshore team members, and…
Added 1 min ago
Tech Accelerate Graduate Program - Software Engineer I
RELX INC
Alpharetta, GA
Are you a new or upcoming graduate seeking an entry-level opportunity in the realm of Software Engineering?
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REMOTE - Sr. Security Engineer - Identity & Endpoint
Fortellar
Remote, United States
- $130,000 to $155,000 USD / year
This is a hands-on engineering role with direct client exposure. The engineer is accountable for changes capable of denying access to the client's entire workforce, and is expected to…
Added 1 min ago
Project Engineer - Detroit
Giffels Webster
Detroit, MI
The ideal candidate will possess the ability to work independently on various engineering projects. You will work in a team environment led by the Partner in charge/Project Manager on a…
Added 1 min ago
Transportation Engineer Senior ($4,000 Hiring Incentive)
Arizona Department of Administration
AZ
…provide guidance, training, and direct supervision to the Traffic Engineering Specialists (TES) and Traffic Studies Analyst. Technical tasks will vary but focus on plan review; traffic…
Added 1 min ago
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Automation Tester (card processing and payments)
Cognizant
Alpharetta, GA
- $53,000 to $92,500 USD / year
…and end-to-end testing. You will be a valued member of the Software Engineering team and work collaboratively with developers, business analysts, testing teams, offshore team members, and…
Added 1 min ago
Manager, Software Engineering
UPS
ALPHARETTA, GA
Lead software engineering teams to deliver high-quality, reliable, and scalable solutions.
Added 1 min ago
Software Engineer Associate - Technology Development Program 2027, Atlanta, GA
Cargill
Atlanta, GA
Graduates of the TDP will be placed in individual Software Engineering roles across Digital Technology & Data (DT&D) at Cargill. In addition to core role, they will act as mentors for newly…
Added 1 min ago
Sr IT Business Analyst - Digital Manufacturing
Smurfit Westrock
Atlanta, GA
Added 1 min ago
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Senior Site Reliability Developer- Oracle Health
Oracle
Atlanta, GA
- $91,400 to $187,000 USD / year
Partner with software engineers to improve reliability before systems reach production

Select Source Solutions

Help Desk Technician

Greenbelt, MD, United States

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Job details

Apply by: Feb 2, 2027
Experience: 1–2 years of experience in help desk, desktop support, IT support, technical support, or a related customer-service environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Our client is seeking a Help Desk Technician to provide first-level technical support to end users in an on-site environment in Silver Spring, Maryland. This is an excellent opportunity for an early-career IT professional with foundational technical skills, strong customer-service instincts, and hands-on experience troubleshooting common hardware, software, network, and peripheral-device issues. The Help Desk Technician will serve as one of the first points of contact for employees experiencing technical problems, providing support in person, by phone, email, and through a help desk ticketing system. Success in this role means resolving user issues accurately and efficiently, documenting support activity thoroughly, providing a positive customer experience, and recognizing when more complex issues need to be escalated to senior technical staff. What You Will Do

Respond to help desk requests received in person, by phone, email, or through a ticketing system.
Troubleshoot and resolve first-level hardware, software, network, and peripheral-device issues.
Support desktops, laptops, printers, operating systems, office applications, and other common end-user technologies.
Install, update, configure, and troubleshoot software and operating systems.
Provide basic network troubleshooting, including connectivity, VPN, and wireless network issues.
Document support requests, troubleshooting steps, resolutions, and escalations within the ticketing system.
Escalate complex technical issues to the appropriate technician or engineering resource.
Use technical documentation, diagnostic tools, and conversations with users to identify and resolve problems.
Assist with system backups and restores as needed.
Prepare, configure, inspect, and deploy computer equipment and peripheral devices for end users.
Help identify recurring technical issues and communicate trends to the support team.
Provide professional, patient, and customer-focused technical support to users with varying levels of technical knowledge.
Support scheduled maintenance or emergency technical needs outside normal business hours when required.
Perform other related IT support responsibilities as assigned.

What You Will Bring Required Qualifications

Associate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant professional experience.
1–2 years of experience in help desk, desktop support, IT support, technical support, or a related customer-service environment.
Hands-on experience troubleshooting desktop and laptop hardware, operating systems, software applications, and common peripheral devices.
Basic understanding of network connectivity, VPN, and wireless troubleshooting.
Strong customer-service and interpersonal skills.
Strong attention to detail and an organized approach to troubleshooting and documentation.
Ability to communicate technical information clearly to users with different levels of technical experience.
Ability to work effectively as part of a technical support team.
Ability and willingness to work on-site in Silver Spring, Maryland.
Ability to obtain and maintain a U.S. Government security clearance.

Preferred Qualifications

CompTIA A+, Network+, Security+, or a comparable IT certification.
Hands-on experience using a help desk, service desk, or IT service-management ticketing system.
Experience supporting Windows desktops and laptops.
Experience installing and configuring common office and productivity applications.
Experience troubleshooting printers and other peripheral devices.
Experience supporting VPN and wireless connectivity.
Flexibility to support occasional after-hours maintenance or emergency technical-support requirements.

Work Environment

This position is performed on-site in Silver Spring, Maryland.
Candidates must be able and willing to report to the Silver Spring work location as required.

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