Regional Director, Operations (Eyecare)

Description Who We Are At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us? · Paid Training & Career Development · Growth & Advancement Opportunities · Supportive Team Environment · Competitive Benefits Package · Tuition Reimbursement Opportunities · Employee Eyewear Discounts · Referral Bonus Program · Make a Meaningful Difference Every Day

About the Role The Regional Operations Director provides strategic and operational leadership for assigned markets, practices, and facilities. Reporting to the Vice President of Operations, this role is accountable for financial performance, operational excellence, provider productivity, patient access, and patient experience. Key responsibilities include driving revenue growth, profitability, and operational efficiency; overseeing P&L performance, budgeting, and workforce productivity; and leading Regional Operations Managers and practice leaders to achieve business objectives. This leader partners closely with physicians and providers to remove operational barriers, improve patient care delivery, and ensure consistent execution of organizational standards. The ideal candidate is a results-driven, financially savvy leader who combines strategic vision with hands-on operational execution. Regular travel is required.

What You'll Do

Financial & Operational Leadership

• Own financial and operational performance across assigned markets, including revenue, EBITDA, profitability, productivity, and patient experience.
• Lead budgeting, forecasting, P&L management, and performance improvement initiatives.
• Monitor KPIs, analyze trends, identify risks, and implement corrective action plans.
• Drive operational efficiency, labor optimization, and sustainable business growth.

Operational Excellence

• Provide visible leadership across practices through regular site visits and operational reviews.
• Identify and resolve operational challenges impacting patient access, provider productivity, and practice performance.
• Standardize processes, implement best practices, and lead continuous improvement initiatives.
• Ensure successful execution of organizational priorities and market operating plans.

Leadership & Talent Development

• Lead, coach, and develop Regional Operations Managers and practice leaders.
• Establish accountability for operational, financial, and leadership performance.
• Support talent development, succession planning, and high-performing team cultures.
• Partner with Human Resources on hiring, performance management, and organizational effectiveness.

Provider Partnerships

• Build strong relationships with physicians, optometrists, and clinical leaders.
• Collaborate to improve provider productivity, patient access, scheduling, and operational alignment.
• Address provider concerns and remove barriers impacting care delivery and practice performance.

Growth & Strategic Initiatives

• Lead operational execution of practice integrations, expansions, and market growth initiatives.
• Evaluate opportunities to optimize staffing, capacity, workflows, and resource utilization.
• Monitor implementation outcomes and drive achievement of financial and operational goals.

Cross-Functional Collaboration & Compliance

• Partner with Finance, HR, Clinical Leadership, Revenue Cycle, IT, and other departments to achieve organizational objectives.
• Support strategic planning, change management, and organizational initiatives.
• Ensure compliance with regulatory requirements, organizational policies, and operational standards.

Requirements

What You'll Bring

Required Qualifications

• Extensive experience leading multi-site healthcare operations, preferably in ophthalmology, optometry, physician practice management, or ambulatory care.
• Strong financial acumen with proven success in P&L management, budgeting, forecasting, EBITDA improvement, and operational performance.
• Demonstrated ability to translate strategy into execution and drive measurable business results.
• Proven track record improving provider productivity, patient access, workflow efficiency, and overall practice performance.
• Experienced in leading, coaching, and developing operational leaders while fostering accountability and high performance.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Ability to build effective partnerships with physicians, providers, practice leaders, and corporate stakeholders.
• Experience leading operational growth, integrations, change management, and continuous improvement initiatives.
• Excellent communication, presentation, relationship management, and leadership skills.
• Knowledge of healthcare regulations, compliance requirements, and patient privacy standards.

Minimum Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Management, or a related field required; Master's degree preferred.
• 7+ years of progressive healthcare operations leadership experience in a multi-site environment.
• Experience overseeing multiple practices, locations, or regional operations teams.
• Proven responsibility for P&L management, budgeting, forecasting, and financial performance.
• Demonstrated success improving operational outcomes, provider productivity, patient access, and profitability.
• Experience developing leaders, driving accountability, and managing cross-functional teams.
• Strong partnership experience with physicians and clinical leadership.

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Ready to Join Our Team? If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.

Additional Information:

Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to 25 pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity AVP•SEES Group Is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.