Service Coordinator (56248)

Residential Dispatcher / Service Admin

Compensation: Starting at $20 per hour, DOE, hourly pay and performance incentives

Job-Type: Full Time (with some overtime, possibility of on-call evening and weekends)

Western is seeking to add to our existing team of Residential Dispatchers & Service Admins in our Residential Service Department. Our Dispatchers are responsible for running the day-to-day operation of the service department, and assuring we hit key company & departmental objectives. This position offers an excellent opportunity for a dedicated professional to contribute to our company’s success and grow within our organization.

Key Responsibilities

· Daily Dispatch: Oversee the past, current, and future day schedule to assure all clients & technicians are adequately supplied and prepared for their jobs, ensure the upmost efficiency of technician routing & opportunity capture, work with a variety of other departments to assure smooth client handoff & tasks resolution.

· Service Admin: Complete a variety of tasks necessary to allow the department to run efficiently and effectively, these items are largely “backend” without direct impact on the current days schedule.

· Supervision: Supervise assigned technicians to assure they are adhering to company policies and procedures.

· Team Collaboration: Work closely with technicians, leads, and other office personnel on a variety of collaborative matters.

· Continued Education: Stay updated on industry best practices and participate in training sessions to enhance skills and knowledge in a variety of areas.

· Other Duties as Assigned