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Assistant Manager- Granada Hills
The Salvation Army
Granada Hills, CA
- $22 USD / hour
…Hills Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and…
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Finance Manager - Used Cars
Performance Kings Honda
CIncinnati, OH
In the role of Finance Manager, you will provide financing, insurance, and automotive finance options to people who are buying new cars. You will work with lenders to offer fair interest…
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Supervisor, Energy Engineering
Walker-Miller Energy
Ann Arbor, MI · Detroit, MI
…analyses, savings calculations, reports, recommendations, and customer support are accurate, timely, consistent, and…
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Supervisor, Energy Engineering
Walker-Miller Energy
Lansing, MI · Detroit, MI
…analyses, savings calculations, reports, recommendations, and customer support are accurate, timely, consistent, and…
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Supervisor, Energy Engineering
Walker-Miller Energy
Grand Rapids, MI · Detroit, MI
…analyses, savings calculations, reports, recommendations, and customer support are accurate, timely, consistent, and…
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Sr. Quality Engineer
Eaton Corporation
Camarillo, CA
- $99,000 to $145,000 USD / year
…revising, and maintaining quality standards for flow-down of customer requirements, engineering product key characteristics, and assurance of in-process, final test requirements, and…
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Branch Operations Lead - Simi Valley Market - Camarillo, Simi Valley, Thousand Oaks, CA
JPMorgan Chase
Simi Valley, CA
Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates…
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Engineer II
MiniMed
Northridge, CA
Must Have: Minimum Requirements
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Senior Product Project Management Specialist
MiniMed
Northridge, CA
Must Have: Minimum Requirements
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Assistant Store Manager - New Store Opening
Joe & the Juice / United States
Berkeley, CA
Support the Store Manager in leading team members in alignment with the company Manifest and operational principles
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Security Officer Flex Front Desk Multi Site
Allied Universal
Beverly Hills, CA
- $21.9 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
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Account Manager Senior ENT
City National Bank
Beverly Hills, CA
- $78,970 to $126,140 USD / year
Develops new business through referrals and existing clients. Participates in customer call program either independently or with Relationship Manager. Prepares call reports for management.
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Engineering Manager, OSP Construction
TAK Broadband
Corona, CA
- $110,000 to $120,000 USD / year
We are seeking an Engineering Manager to join our Construction team in Southern CA . In this role you will lead our outside plant engineering function for carrier copper and fiber programs,…
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Technical Operations Representative I
Canon USA & Affiliates
Redwood City, CA
- $17.2 to $23.37 USD / hour
All applicants must reside in the United States at the time of hire
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Sales Consultant - Account Manager
KONE, Inc
San Leandro, CA
As our Service Sales Consultant – Account Manager , you will proactively build and maintain relationships with our customers as your number one goal! You will identify complex technology…
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Merrill Advisor Development Program - Financial Advisor: Valley Coast Market
Bank of America
Woodland Hills, CA · Santa Barbara, CA · San Luis Obispo, CA · Westlake Village, CA
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Assistant Community Manager
Robert Half
Hayward, CA
We are looking for an Assistant Community Manager to support daily operations at a residential property in California. This contract position will play a key role in resident documentation,…
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Customer Service Representative 1 – Hollow Metal - Fontana, CA
Allegion
Fontana, CA
- $26 to $35 USD / hour
2+ years in customer service or as an account manager with construction experience.
Added 1 min ago
Branch Manager Tri Valley District
Wells Fargo
DANVILLE, CA · SAN RAMON, CA · LIVERMORE, CA · TRACY, CA · DUBLIN, CA · PLEASANTON, CA
As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary…
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Branch Operations Coordinator Tempe
B10 Wells Fargo Bank, N. A.
TEMPE, AZ
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as…
Added 1 min ago
Sr. Asst, Admin Sup
Smurfit Westrock
Milpitas, CA
Completes and participates in all customer service training program curriculum and activities to develop knowledge of department policies, processes, procedures, and systems used while…
Added 1 min ago
Manager, Consulting - Business Ventures Development and Program Management
Kaiser Permanente
Pasadena, CA
…Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision…
Added 1 min ago
Regional Support Specialist - Pasadena, CA
Anywhere Real Estate
Pasadena, CA
Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and…
Added 1 min ago
Financial Analyst II
General Atomics
Poway, CA
Support program managers in the development of Estimates at Complete (EACs) for a variety of contract types and company funded programs. Challenge program ETC assessments for validity.
Added 1 min ago
Financial Analyst II
General Atomics
Poway, CA
Support program managers in the development of Estimates at Complete (EACs) for a variety of contract types and company funded programs. Challenge program ETC assessments for validity.

Sedgwick Claims Management Services Inc.

Workforce Absence Dir Client Services

Telecommuter, TX, United States

Apply on sedgwick.wd1.myworkdayjobs.com About employer

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Workforce Absence Dir Client Services

PRIMARY PURPOSE: To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
Negotiates changes or improvements to service plan.
Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
Resolves all major customer service issues.
Identifies and solicits cross-selling opportunities.
Participates in local insurance community through advanced education and affiliation memberships.
Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
Ensures compliance with all applicable Quality initiatives.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization's quality program(s).
Travel as required.

SUPERVISORY RESPONSIBILITIES

Provides support, guidance, leadership and motivation to promote maximum performance.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Education & Licensing Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.

Experience Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Skills & Knowledge

Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Leadership/management/motivational skills
Ability to work in a team environment
Excellent account rounding ability
Strong understanding of workers compensation, liability and disability claims management
In-depth knowledge of client servicing
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Apply on sedgwick.wd1.myworkdayjobs.com About employer

More about this job

Skills

Customer service
Program management
Computer technology
Sales
Accounts receivable
Upselling
Regulatory compliance
Leadership
Communication skills
Presentation skills
Microsoft Office
Organizational skills
Interpersonal skills
Negotiation
Work as a team
Troubleshooting
Problem solving
Meet deadlines

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Work requirements

Jobs in the United States