Jobs in the United States

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Added 3 mins ago
Systems Engineering Manager
The Boeing Company
Seal Beach, CA
…highly skilled professional to serve as a Systems Engineering Manager (Level K) to join our team in Seal Beach,…
Added 3 mins ago
Wealth Relationship Manager SAFE Act - TEMPLE CITY
Citigroup
Temple City, CA
The Wealth Relationship Manager SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of…
Added 3 mins ago
Sr. Principal / Staff Software Systems Engineer (TS Clearance)
Northrop Grumman
Manhattan Beach, CA
Provide guidance and support in requirements development, functional analysis, timeline analysis, requirements maturation, interface definition, to translate customer requirements into a…
Added 3 mins ago
Wealth Relationship Manager SAFE Act -ALISO VIEJO
Citigroup
Aliso Viejo, CA
The Wealth Relationship Manager SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of…
Added 3 mins ago
W
Pharmacy Manager - $50K Sign-On Bonus & Relocation
Walgreens
Monterey, CA
- $74.1 to $90.55 USD / hour
…staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management…
Added 3 mins ago
Water Quality Planner/Project Manager III (Senior Data Steward)
King County
Seattle, WA
…outdated, inconsistent, or improperly coded records. Support the development and maintenance of data…
Added 3 mins ago
Wealth Relationship Manager SAFE Act - NORWALK AND WHITTIER
Citigroup
Whittier, CA
The Wealth Relationship Manager SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of…
Added 3 mins ago
Wealth Relationship Manager SAFE Act - FOUNTAIN VALLEY
Citigroup
Fountain Valley, CA
The Wealth Relationship Manager SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of…
Added 3 mins ago
PF
Maintenance Planning Clerk - 1st Shift
Perdue Farms, Inc.
Petaluma, CA
- $23 to $34.25 USD / hour
…and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's…
Added 3 mins ago
Assistant Store Manager
Sprouts Farmers Market
Phoenix, AZ
At Sprouts Farmers Market, the Assistant Store Manager is responsible for directing all business processes at their assigned store and delivering positive results. The Assistant Store…
Added 3 mins ago
Senior Software Engineer Manager, YouTube Main App, Mobile
Google
San Bruno, CA
Share Senior Software Engineer Manager, YouTube Main App, Mobile
Added 3 mins ago
SF
Assistant Store Manager
Sprouts Farmers Market
San Luis Obispo, CA
- $70,304 to $110,100.31 USD / year
At Sprouts Farmers Market, the Assistant Store Manager is responsible for directing all business processes at their assigned store and delivering positive results. The Assistant Store…
Added 3 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
Lead the MinuteClinic Product Engineering team in building software that helps people access care at CVS MinuteClinic, part of a household name in U.S. healthcare. Your team’s work shapes…
Added 3 mins ago
Automotive Sales Consultant
Lithia & Driveway
Temecula, CA
Schedule: You must have open availability to work any day/shift; Schedule TBD
Added 3 mins ago
Clinic Manager- Primary & Specialty Care, Westlake Village Triunfo Rd.
UCLA Health
Westlake Village, CA
As the Clinic Manager for the Triunfo Road Primary & Specialty care, you will oversee administrative and clinical support functions. Responsibilities include, but are not limited to:
Added 4 mins ago
LS
Store Manager
LSI Staffing
Santa Clarita, CA
- $70,000 to $85,000 USD / year
We are seeking an experienced and results-driven Automotive Service Center Manager to oversee daily operations, lead a high-performing team, and deliver an exceptional customer experience.
Added 4 mins ago
Assistant Store Manager
Sprouts Farmers Market
Tucson, AZ
At Sprouts Farmers Market, the Assistant Store Manager is responsible for directing all business processes at their assigned store and delivering positive results. The Assistant Store…
Added 4 mins ago
Assistant Store Manager
Sprouts Farmers Market
Tucson, AZ
At Sprouts Farmers Market, the Assistant Store Manager is responsible for directing all business processes at their assigned store and delivering positive results. The Assistant Store…
Added 4 mins ago
SF
Assistant Store Manager
Sprouts Farmers Market
San Marcos, CA
- $70,304 to $110,100.31 USD / year
Supports Store Manager with development and direction in the execution of strategies to improve product placement and appearance.
Added 4 mins ago
Assistant Store Manager
Sprouts Farmers Market
Waco, TX
At Sprouts Farmers Market, the Assistant Store Manager is responsible for directing all business processes at their assigned store and delivering positive results. The Assistant Store…
Added 4 mins ago
Fort Irwin Eagle- Landing Page
UIC Government Services and the Bowhead Family of Companies
Fort Irwin, CA
Career growth and professional development opportunities.
Added 4 mins ago
Registered Nurse Surgery Center
Fresenius Medical Care
Garden Grove, CA
Provides direct nursing care pre, during and post procedure, under the direction of the Facility Manager, Director of Nursing and/or Charge Registered Nurse, utilizing standard nursing…
Added 4 mins ago
Strategic Sourcing Prog Mgr
MiniMed
Northridge, CA
Must Have: Minimum Requirements
Added 4 mins ago
FE
Commercial/Fixtures Quotations Coordinator
Ferguson Enterprises, LLC.
Pomona, CA
- $25.27 to $35.41 USD / hour
The Senior Commercial/Fixtures Quotations Coordinator assists with the development of quotations on Commercial Fixture projects and ensures outstanding customer service.
Added 4 mins ago
UG
IT Project Manager
UIC Government Services and the Bowhead Family of Companies
Corona, CA
- $120,000 to $150,000 USD / year
Certified Associate in Project Management (CAPM) Certification Required

SECURITYINSPECTION.COM, INC DBA SOLVIT, INC.

Help Desk Agent - Level 1

Rochester Hills, MI, United States

Full-time

Apply on secure4.entertimeonline.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 40 hours/week
Posting language: English

Original job description

JOB TITLE: Help Desk Agent – Level 1

REPORTS TO: Help Desk Manager

JOB TYPE: Full Time

DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

LOCATION: 2831 Research Drive, Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Kickstart Your Career in Tech! Are you passionate about technology but don’t have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we’re looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you’re ready to turn your interest in tech into a rewarding career, we want to hear from you!

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

What does the Help Desk Agent – Level 1 do? Under direct supervision, a Help Desk Agent – Level 1 is responsible for:

Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
Creating or updating tickets with timely, accurate written documentation
Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
Various ad hoc projects

What you will be doing:

Utilize a ticket system to document and summarize issues
Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
Attends meetings, internal training sessions as needed
Able to work in a fast-paced and flexible work environment.
At times, projects and client needs require adaptability and agility to adjust work duties

Requirements

What makes you qualified:

High School Diploma or equivalent
Reliable, consistent attendance is required
Ability to navigate a computer
Ability to type accurately and at a steady pace while talking to customers on phone
Ability to learn and apply automotive and IT technology and concepts
For certain tasks, must be able to visually differentiate varying degrees of wire colors.
Proficiency in Microsoft Windows OS and MS Office Suite
Fluent in English, with excellent written and verbal skills
Excellent customer service experience with the ability to interface with diverse client base with variable technical knowledge
Demonstrated ability to make difficult concepts easy to understand
Proven ability to effectively manage multiple priorities and meet deadlines
Evidence problem-solving skills
Possess excellent organizational skills
Ability to work in a team environment; provide/receive feedback to/from various team members
Ability to work remotely with a dedicated, professional, low background noise environment with dependable internet service that can accommodate all necessary software applications with no bandwidth/connectivity issues

What makes you an All-Star:

Experience using Microsoft Office products
Experience in a call-center/help desk environment
Fluent in both English and French, or Spanish written and spoken.

Can you meet these physical demands?

A set work schedule will be provided, but some flexibility is required as hours may vary due to need.
Attending training on non-scheduled hours may be required periodically. Advanced notice will be provided.
Physical demands: Non-strenuous with low risk; primarily sedentary with some walking, standing, and carrying of light objects; Adequately lighted, ventilated and climate-controlled area where normal precautions must be observed. For certain tasks, must be able to visually differentiate varying degrees of wire colors.
Work environment: Work is generally performed within a normal office environment using standard office equipment; Moderate noise typical of a business office; Travel for company business may be required to attend off-site meetings, etc; May require early morning, night, and weekend work assignments; Interaction with contracted providers, staff and vendors by phone and face-to-face will be constant and may be disruptive; Work may be stressful at times.

Do you have clearance to work?

Signing the Company non-compete, non-solicitation and non-disclosure agreements.
Acceptable results from a Company initiated background check.
Compliance with the federal Form I-9 completion timelines and policies and confirmation of employment authorization by the U.S. federal electronic system, E-Verify
All newly-hired employees are queried through the U.S. federal electronic employment verification system, E-Verify. Section 1 of the Form I-9 may be completed upon your acceptance of this job offer, but no later than your first day of employment. On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.

What’s in it for you?

Medical, Dental, Vision, Dependent Care FSA, Medical FSA, and Life & Disability Insurance
Paid Time Off
401(k), company matches up to 4%
Fun and flexible work environment

Equal Employment Opportunity: SolvIT’s employment practices and decisions are based on job qualifications, performance, and conduct without regard to race, color, religion, national origin, age, sex (including pregnancy and conditions related to pregnancy), marital or veteran status, height, weight, disability, genetic information, misdemeanor arrest record, sexual orientation, transgender status, or any other legally protected status.

Apply on secure4.entertimeonline.com About employer

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Jobs in the United States