Warehouse RMA Associate

Securityhunter, Inc. - Securityhunter is an employee-owned company providing electronic and physical security solutions to federal customers and is based in Baltimore, Maryland. We are interested in expanding our team to meet the demand of our federal clients.

Job Description:

Position Summary

The Warehouse RMA Associate is responsible for managing the receiving, inspection, processing, documentation, and disposition of returned merchandise. This position ensures that all returned products are accurately tracked, properly evaluated, and processed in a timely manner while maintaining inventory accuracy, warehouse organization, and company quality standards.

Key Responsibilities

• Receive, inspect, and evaluate returned merchandise.
• Update inventory records to accurately reflect returned products.
• Properly label, tag, and organize returned merchandise.
• Maintain designated RMA storage areas to ensure organization and accessibility.
• Prepare products for shipment to manufacturers, vendors, repair facilities, or customers.
• Coordinate outgoing shipments and track returned merchandise throughout the process.
• Communicate with Customer Service, Purchasing, Sales, and Warehouse personnel regarding return status and processing updates.
• Maintain accurate RMA logs, records, and tracking reports.
• Ensure all RMA transactions are completed accurately and within established turnaround times.

Qualifications & Skills

• Ability to lift and carry 50–80 lbs. and move warehouse materials as required.
• Basic computer skills and data entry experience.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Knowledge of RMA procedures and inventory control.
• Familiarity with warehouse management systems or inventory software is preferred.

Benefits

We offer a comprehensive benefits package, including:

• 401(k) Retirement Plan
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Health Savings Account (HSA)
• Life Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Parental Leave
• Professional Development Assistance
• Employee Referral Program

Employment Details

Employment Type: Full-Time Compensation: $19.00 per hour Location: On-site / In-Office

This job profile does not constitute a contract for employment. The above are not intended to be an all- inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job. Incumbents may be required to follow any other instructions, and to perform any other related duties, as required.

It is the policy of Securityhunter to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate