Commercial Loan Assistant

Summary/Objective

This position provides administrative support to one or more Commercial Loan Officer(s) while

assisting customers and prospective customers through managing the process of new loans while

assisting with the ongoing needs of the customers once the loan is finalized. The Administrative

Assistant is responsible for working closely with Loan Processors, Account Representatives as well

as other service providers, internal and external, to ensure that the needs of loan customers are

handled in a timely and accurate manner.

Principal Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform

principal duties, other duties, and essential functions described herein.

1. Assist Commercial Loan Officer with processing of new financing requests for new and existing

customers. This is accomplished through managing incoming applications, credit verifications,

preparing Commercial Loan Worksheet and Credit Memo for preparation of loan documents, and

thorough review of documents prior to closing. The Commercial Loan Assistant is charged with

working with customers to obtain all items needed for closing.

2. Fund permanent, interim and revolving financing requests for new and existing loans, ensuring

that all necessary documentation, approval, and/or inspections are complete.

3. Assist Commercial Loan Officer with the renewal, extension or rewriting of loans.
4. Answer basic customer inquiries regarding payments, loan histories, interest rates, etc. while

complying with disclosure requirements.

5. Monitor Exception Reports, contacting customers as well as insurance and other providers to clear

outstanding exceptions. Extra emphasis must be given for customers whose loans are being

presented for renewal.

6. Complete projects and special assignments of Commercial Loan Officers; establishing objectives,

determining priorities, managing time, gaining cooperation of others, monitoring progress, and

problem solving, with the ability to make adjustments to plans to obtain desired result.

7. Assist Commercial Loan Officer with daily review, approval and disposition of commercial

overdrafts.

8. Review and respond to incoming phone calls, emails and mails, received either directly or through

the Commercial Loan Officer, prioritizing and determining level of necessary response.

9. Support the bank’s strong relationship banking culture through on-going customer contact, quality

customer service and superior product knowledge.

10. Act as liaison between Commercial Loan Officer(s), and customers, bank management and other

employees while establishing relationships with those representing diverse cultures and

backgrounds.

11. Become knowledgeable with and ensure compliance with regulations of governing agencies and

industry best practices. These include but are not limited to:

• Equal Credit Opportunity Act (Reg B)
• HMDA (Reg C)
• Flood Disaster Protection Act
• Truth in Lending (Reg Z)
• Unfair, Deceptive and Abusive Acts and Practices (Reg AA)
• Fair Credit Reporting Act (Reg V)
• RESPA (Reg X)
• Bank Secrecy Act / Anti-Money Laundering Act
• Privacy Act

12. Follow all Bank policies and procedures.

Other Duties

1. Assist all Commercial Loan Officers, and their customers, as may be necessary due to staffing.
2. Establish and maintain Notary Public Commission (at bank expense) and assist customers as

needed, honoring the laws that they are bound to by oath and affirmation.

3. Maintain adequate supply of documents needed for customers’ requests for departmental use.
4. Assist Commercial Loan Officer with maintaining calendar and planning meetings and events.

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.

Essential Functions

1. As this is a front-line customer service position, attendance within policy guidelines is essential.

Exceptions to this, for medical or other pre-approved absences, should be documented in an

individual’s personnel file.

2. A primary function is to communicate with customers, bank employees, and others. Employee

must be able to express oneself and exchange accurate information in person, by phone and/or

email.

3. Employee must be able to input, retrieve and assess information from computer and other office

machinery.

4. Employee will operate computer and other standard office communication devices and productivity

machinery.

5. Must be able to stay in a stationary position a minimum of 50% of work hours.

Qualifications

Competencies

1. Excellent Communication Skills Required.
2. Customer/Client Focused.
3. Discretion and decision-making skills are required to plan, prioritize and organize a diverse

workload, may be asked to recommend changes in office practices or procedures as necessary.

4. Stress Management & Multitasking Skills Needed. Must be able to work under time constraints,

with interruptions, while maintaining composure.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a bank branch office. It is a professional environment.

Position Type and Expected Hours of Work

This is typically a non-exempt full-time position. Hours may fluctuate due to workload and customer

needs, however, the normal work week is expected to be 40 hours; between 8:00 a.m. and 6:00 p.m.,

Monday-Friday.

Reports To

Commercial Loan Officer(s). Although each Commercial Loan Assistant will be assigned to one (or

two) Commercial Loan Officers for duties listed within, one Officer will be charged with the scheduling

of vacations and training of all assistants. This Officer may also handle minor personnel issues as

needed.

Required Education and Experience

1. High school diploma or equivalent.
2. Five years banking with preferred three years loan-related experience. Working knowledge of

different commercial financing options is required.

Additional Eligibility Qualifications

1. Must be Bondable

EEO Statement

Security Bank is an equal opportunity employer. This means Security Bank will not discriminate in

any of its employment practices on the basis of sex, age, race, color, mental or physical disability,

national origin, religion, sexual orientation, marital or veteran’s status, or other legally protected status.

All employees have the responsibility to adhere to this policy and to use all efforts to further its

implementation.